Frontier Airlines Serving PB&J Sandwiches

Posted on: Mon, 08/18/2003 - 2:19am
saknjmom's picture
Joined: 04/02/2003 - 09:00

I have been flying frequently over the past year as i have an ill relative. We have been flying Frontier. I have called them several times to inquire about any foods they serve with nuts. They have continued to tell me that they are not prohibited by law from serving peanuts, but do not have anything on their menus that have peanuts.

On my flight yesterday, they served Peanut Butter and Jelly sandwiches! we were in the last row and the attendant asked if my son would like one. I explained about his allergy and asked how many she had served and what rows. She somewhat blew me off and said about 15 had been served.

I am not sure if my son is sensitive to PB in an airbourne sense, but as you can imagine, i was quite nervous. The attendant then offered the PB&J to the child in the row across from us.

I asked the mom if she could possibly refrain from giving her child the sandwich, which she did. i had a talk with the attendant and told her that i did not appreciate her doing this and explained that he could have a reaction by smelling it.

Our flight was grounded midway due to a power outage in the NY airports. Then delayed again due to weather. My son came down with a serious case of the hives, but his breathing was okay.

During our 8.5 hours on the plane, kids that had to go to the bathroom were standing right by my son, touching his armrest, bending down to watch him play his gameboy. i was so uptight that i asked each one if they had eaten PB&J and to step away from my son if they had. UGH. i was really losing it.

Does anyone know what can be done to get the peanut ban going again on the airlines? Every time i have called, they tell me that they are not responsible for what is served on the plane.


Posted on: Mon, 08/18/2003 - 2:44am
StaceyK's picture
Joined: 05/06/2003 - 09:00

[This message has been edited by StaceyK (edited October 21, 2004).]

Posted on: Mon, 08/18/2003 - 3:17am
CorinneM1's picture
Joined: 06/20/2002 - 09:00

How could they not be responsible for what is served on the plane? If they served an item, like say soured cream for coffees and a number of people got sick on the flight...would they not be held responsible?
I would call, email and write a letter to the president of the company. State which flight you were on, and the attendant's name if possible.

Posted on: Mon, 08/18/2003 - 11:21am
Kim M's picture
Joined: 06/09/2001 - 09:00

This is why I think it's very important to talk to the gate attendants and flight attendants when you fly. When we flew Delta a couple years ago moving from Oregon to Massachusetts, Delta said they would only refrain from serving peanuts in the two rows directly in front and back of us. But when we checked in the flight attendants were wonderful and announced to the whole plane that they had an allergic child on the flight and even asked that people not eat peanuts that they had brought with them. At least if you had found out ahead of time that they were going to be serving PBJ sandwiches you could have made an informed decision whether to get on the flight rather than having an anxiety filled trip the entire way. Glad you made it without any serious incident.

Posted on: Mon, 08/18/2003 - 10:56pm
saknjmom's picture
Joined: 04/02/2003 - 09:00

I called frontier and the customer service person i spoke with was very receptive. she was surprised that PB&J was being served. She has a PA brother and i think that she will be someone who may help me with this.
i took my son to the dr because the rash my son had on the plane keeps coming back after benadryl wears off. Our allergist said that the rash was a contact rash and he did not think that smelling the PB was the problem. he said that everyone focuses on airborne, and keeping 3 rows in front and behind isn't effective because they are never the same rows.
The bottom line is that it is likely that someone sitting in his seat on a prior flight ate some sort of nuts. He said the rash will last between 2 and 4 days. So really, to be effective and safe, airlines need to designate a part of the plane that is peanut free.
Everyone thinks this is such a task and that they cannot keep people from bringing Peanuts on an airplane. Gee, it is a federal offense to smoke, bring a gun, sharp objects etc. seems pretty simple to me that they could make the penalty the same for this deadly food?!

Posted on: Tue, 08/19/2003 - 12:25am
MommaBear's picture
Joined: 09/23/2002 - 09:00

Quote:Originally posted by saknjmom:
[b]Everyone thinks this is such a task and that they cannot keep people from bringing Peanuts on an airplane. Gee, it is a federal offense to smoke, bring a gun, sharp objects etc. seems pretty simple to me that they could make the penalty the same for this deadly food?![/b]
I'd have to ask myself:
1: Airlines connect persons from [i]all over the globe[/i]. We (PA community) often voice that persons (even in our own family, even people we know [i]with PA[/i]) [b]do not "get it".[/b]
How are we going to educate on this level? (Considering much of it is a one chance encounter) Language barriers, Culture barriers, Education barriers, etc? Take asking persons not to bring peanuts/peanut products in advance of a flight. Will they [i]understand[/i] exactly what this means? How can I be sure? (With regards to possible sources/labels/cross contamination). [b]Will I expect the same for NUTS?[/b]
2. Considering this, is it much more realistically achievable to expect the following situation (but still wondering if the end situation is not sufficient (efficacy)): Airlines refrain from themselves serving peanut/NUT products, even may contain. [i] Due diligence?[/i] I'm not sure.
3. Persons with other physical "conditions" sometimes opt not to fly. I ask myself (again): If an offending allergen makes its way onto the plane (considering how common it is, the potential for it to be on the plane (even if only by ignorance of the situation at hand), cross contamination issues, the fact that many persons "do not get it", and the relatively limited ability to "move away" from the offending situation, and my child has a reaction to it, of what good is a "ban"? IS A PLANE WHERE I WANT TO BE?????
Disclaimer: I am not offering advice in any manner or form. Just asking myself questions.
[This message has been edited by MommaBear (edited August 19, 2003).]

Posted on: Thu, 08/21/2003 - 1:21am
goober_hater's picture
Joined: 08/21/2003 - 09:00

Isn't it horrible? So many people are misinformed about peanut allergies. I know this as a fact, as I am a student living with a *severe* peanut allergy. I am not sure how to ban peanuts from airlines except starting a petition and getting people that agree with you, and sending it to airlines. Hope this helps!

Posted on: Wed, 09/17/2003 - 6:39am
saknjmom's picture
Joined: 04/02/2003 - 09:00

Just to follow up on this post, I wrote a letter to Frontier's VP that stated my concern in regard to serving PBJ and spoke to a customer service person.
I received a call from the VP's assistant who told me that yes, the catering department does not serve any peanut products. They do, however, serve and will continue to serve peanut butter and jelly.
Yes, you read that correctly. they don't consider Peanut Butter and Jelly sandwiches to be peanuts.
Unreal. I asked her what she thought peanut butter was made of? I am so steamed right now that i could scream.
SO, i guess the lesson is that we have to be specific because there are actually people out there who do not consider peanut butter to be the same as peanuts.
If you are flying with a PA person, i suggest you do not fly frontier.

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