Farmers Market pie..?? customer service

Posted on: Mon, 03/13/2006 - 12:19am
Gilli011's picture
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Joined: 12/05/2004 - 09:00

Hi,
Went to Dominion and poked around the baked goods section with dh yesterday and found Farmers Market Lemon Meringue Pies. We read the label and there was no statement regarding nuts, peanuts and nothing in the ingredients list. Dh was pretty excited. I just happened to glance at another of the exact same pies in the pile and a bold statement popped out at me...may contain peanuts. This puzzled me so I called the 1-800 number today and got a customer rep. who looked it up and told me that these pies were made in a facility that uses nuts. I asked why some were labeled and some weren't her response was that manufacturers don't have to list this and that we should always call first before buying anything. So now I'm confused...I thought manufacturers had to label for nuts and may contains here in Canada? Is she just another uninformed customer rep? or am I trusting labels when I shouldn't be? Does anyone use Farmers Market pies?
Thanks, Gilli

Posted on: Mon, 03/13/2006 - 12:50am
Anonymous's picture
Anonymous (not verified)

Gilli, I'm not sure. She might be telling the truth. At Thanksgiving time, my BIL had purchased a Farmer's Market pumpkin pie. I went into the store to look at the label (the same store) and it was not safe (i.e., it was labeled as "may contain"). However, when I got to their home, I looked at the box of the pie they bought, and it wasn't labeled as "may contain".
I thought, at the time, without checking, that perhaps some of their things were made in a different facility. I mean, why label some and not others? Just slap the label on everything if that's the case.
I do find it very odd and confusing [img]http://uumor.pair.com/nutalle2/peanutallergy/confused.gif[/img]
Now, as far as labeling requirements in Canada, I had always thought that they had to label for "may contain", etc. "way back when", but I don't think that's the case, although I also think that we had a new allergy labeling law come into effect in Canada within the last couple of months as well - not sure about that.
Farmer's Market also has other baked goods and whenever I look at them, they're all labeled as "may contain", but the pies, I'm really not sure about.
Perhaps an e-mail to them would be more conclusive than a phone call to a CSR.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
------------------
"That was Polanski. Nicholson got his nose cut."

Posted on: Mon, 03/13/2006 - 1:50am
tidina's picture
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Joined: 01/26/2005 - 09:00

may contain is not a law here, i dont think it is anywhere. i only trust labels from manufacturers that i have contacted. i dont like having to buy something and call on it everytime. if something doesnt say anything about nuts i still assume it may not be safe.

Posted on: Mon, 03/13/2006 - 1:57am
erik's picture
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Joined: 05/15/2001 - 09:00

Quote:Originally posted by Gilli011:
[b]Hi,
Went to Dominion and poked around the baked goods section with dh yesterday and found Farmers Market Lemon Meringue Pies. [/b]
Hi Gilli,
I am a bit confused.. I thought the Farmer's Markets pies were from Loblaws... so not sure how you saw this at Dominion. Loblaws makes Farmers Market products.
Unless you are thinking of Front Street Market pies? They are from Dominion, but there is no lemon variety of Front Street Market pie. I think the Dominion lemon pie is either Jane Parker or Baker's Oven (not Front Street Market)
Anyway, I am quite confused what products you are talking about, so maybe you can supply more details.
Regaring Dominion, I buy their Front Street Market pies and they are tasty and have no peanut warnings on them [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
[This message has been edited by erik (edited March 13, 2006).]

Posted on: Mon, 03/13/2006 - 2:34am
Gilli011's picture
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Joined: 12/05/2004 - 09:00

Hi,
Thanks for your response CSC, I actually did a search after I posted and read your previous thread about the pies. I thought it was strange too, label them all if you're going to label some.
Eric, in Newfoundland we have Dominion instead of Loblaws, same company. Our Dominion carries the Farmers Market products and no Front Street products. I remember looking for Front Street after reading some posts here in the past. I was surprised to see the same product in the same box with different labels, one with and several without "may contain", and a bit concerned that I may have given this to my PA girls if I hadn't spied the bold on one box. I don't normally buy from bakeries, but these pies weren't baked in the store and I tend to trust labeling, I guess I have learned my lesson. Now if I could only find Front Street pies.....Hope that clears it up.
Cheers! Gilli

Posted on: Mon, 03/13/2006 - 3:31am
momtoadam's picture
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Joined: 02/19/2005 - 09:00

As far as I know, in Canada there is no law about stating "may contain". I realized this a few years ago when I was trusting labels and not buying one brand of ice cream because of a "may contain" warning, but buying another brand with no warning. When this company came up with new packaging a "may contain" label appeared. I was very angry and phoned and emailed the company. They were very quick to respond about not being required to label and sent me coupons! As if I was going to buy their product!
[This message has been edited by momtoadam (edited March 13, 2006).]

Posted on: Mon, 03/13/2006 - 4:27am
erik's picture
Offline
Joined: 05/15/2001 - 09:00

Quote:Originally posted by Gilli011:
[b]Eric, in Newfoundland we have Dominion instead of Loblaws, same company. Our Dominion carries the Farmers Market products and no Front Street products.[/b]
Thanks Gilli. Now I understand... you ahve Dominion Stores in Newfoundland, but they are owned by Loblaws?? That's why they carry Farmer's Market pies.. haha
I was confused, as here in Ontario, Dominion and Loblaws are arch-rivals and big competitors.
So your Dominion is like our Loblaws? confusing [img]http://uumor.pair.com/nutalle2/peanutallergy/tongue.gif[/img]
I've neevr bought Farmer's Market pies.. sorry I can't help.
Maybe our Dominion can open a Loblaws in Newfoundland and carry Front Street Market pies? haha Now that would be confusing [img]http://uumor.pair.com/nutalle2/peanutallergy/tongue.gif[/img]

Posted on: Mon, 03/13/2006 - 12:50am
Anonymous's picture
Anonymous (not verified)

Gilli, I'm not sure. She might be telling the truth. At Thanksgiving time, my BIL had purchased a Farmer's Market pumpkin pie. I went into the store to look at the label (the same store) and it was not safe (i.e., it was labeled as "may contain"). However, when I got to their home, I looked at the box of the pie they bought, and it wasn't labeled as "may contain".
I thought, at the time, without checking, that perhaps some of their things were made in a different facility. I mean, why label some and not others? Just slap the label on everything if that's the case.
I do find it very odd and confusing [img]http://uumor.pair.com/nutalle2/peanutallergy/confused.gif[/img]
Now, as far as labeling requirements in Canada, I had always thought that they had to label for "may contain", etc. "way back when", but I don't think that's the case, although I also think that we had a new allergy labeling law come into effect in Canada within the last couple of months as well - not sure about that.
Farmer's Market also has other baked goods and whenever I look at them, they're all labeled as "may contain", but the pies, I'm really not sure about.
Perhaps an e-mail to them would be more conclusive than a phone call to a CSR.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
------------------
"That was Polanski. Nicholson got his nose cut."

Posted on: Mon, 03/13/2006 - 1:50am
tidina's picture
Offline
Joined: 01/26/2005 - 09:00

may contain is not a law here, i dont think it is anywhere. i only trust labels from manufacturers that i have contacted. i dont like having to buy something and call on it everytime. if something doesnt say anything about nuts i still assume it may not be safe.

Posted on: Mon, 03/13/2006 - 1:57am
erik's picture
Offline
Joined: 05/15/2001 - 09:00

Quote:Originally posted by Gilli011:
[b]Hi,
Went to Dominion and poked around the baked goods section with dh yesterday and found Farmers Market Lemon Meringue Pies. [/b]
Hi Gilli,
I am a bit confused.. I thought the Farmer's Markets pies were from Loblaws... so not sure how you saw this at Dominion. Loblaws makes Farmers Market products.
Unless you are thinking of Front Street Market pies? They are from Dominion, but there is no lemon variety of Front Street Market pie. I think the Dominion lemon pie is either Jane Parker or Baker's Oven (not Front Street Market)
Anyway, I am quite confused what products you are talking about, so maybe you can supply more details.
Regaring Dominion, I buy their Front Street Market pies and they are tasty and have no peanut warnings on them [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
[This message has been edited by erik (edited March 13, 2006).]

Posted on: Mon, 03/13/2006 - 2:34am
Gilli011's picture
Offline
Joined: 12/05/2004 - 09:00

Hi,
Thanks for your response CSC, I actually did a search after I posted and read your previous thread about the pies. I thought it was strange too, label them all if you're going to label some.
Eric, in Newfoundland we have Dominion instead of Loblaws, same company. Our Dominion carries the Farmers Market products and no Front Street products. I remember looking for Front Street after reading some posts here in the past. I was surprised to see the same product in the same box with different labels, one with and several without "may contain", and a bit concerned that I may have given this to my PA girls if I hadn't spied the bold on one box. I don't normally buy from bakeries, but these pies weren't baked in the store and I tend to trust labeling, I guess I have learned my lesson. Now if I could only find Front Street pies.....Hope that clears it up.
Cheers! Gilli

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