Posted on: Fri, 09/15/2006 - 1:49am
domesticgodess's picture
Joined: 08/26/2003 - 09:00

On Wednesday my sons brand new Epi-Pen exploded in his fanny pack in his backpack. For no reason.

Here is the letter I wrote to send with the Epi-Pen back to the makers.

To whom it may concern;

On September 13, 2006 my son went into his fanny pack to retrieve his Epi-Pen* and other medications. When he opened his fanny pack he noticed the casing for the Epi-Pen* was filled with a brown liquid. He immediately took this to his teacher who called me to come and get it.

When I arrived at the school the Public Health Nurse Erin Wilcox from the London and Middlesex Health unit was there. She did not understand why this Epi-Pen* had appeared to have exploded. Nor did I. The casing is intact. The Epi-Pen* itself appears to be intact yet empty.

I took it down to the pharmacy where I got it on September 6, 2006. The pharmacist there did not understand how this could have happened. He then contacted the makers of Epi in Kanata, Ontario.

The pharmacist explained to the representative what I had explained to him. He then told me that she would like to speak to me. She went on to explain that it was

Posted on: Fri, 09/15/2006 - 2:18am
Corvallis Mom's picture
Joined: 05/22/2001 - 09:00

[img]http://uumor.pair.com/nutalle2/peanutallergy/eek.gif[/img] WOW.
How scary. This is a great reminder for those of us who have a bag we rarely take the epi-pens out of, however--
(shudder) I can't bear to think about what would happen if you needed one and this had happened.
Please let us know what sort of resolution you get to this matter.

Posted on: Fri, 09/15/2006 - 4:26am
ajas_folks's picture
Joined: 04/28/2000 - 09:00

Note to self to also regularly check our Epi-pens kept at DS's school.
Sure would like to know what happened . . . am wondering if you will ever find out or if company will take any responsibility.
Please keep us posted as to company's response!

Posted on: Fri, 09/15/2006 - 5:19am
Momcat's picture
Joined: 03/15/2005 - 09:00

Epipens have a glass vial inside??? I didn't realize that.

Posted on: Fri, 09/15/2006 - 5:45am
domesticgodess's picture
Joined: 08/26/2003 - 09:00

Okay, so I heard from Dey. Am going to call them back now. Will post what they have to say.
Apparently, from what she told me and I quote "he had to have stomped on it to break the glass tube".
Meaning the actual Epi-Pen is glass? Here for the last 9 years I thought it was plastic.
She was just ignorant and refused to even hear or admit that there must be a problem.
Even if my son did drop it from his whopping 4'3 if it breaks that easy there is a huge design flaw. But I have dropped it several times and even flung it out onto the road a few times. The old cases bottoms would fall off and I'd be carrying it and forget and it would fly out. They did not break. I took the new one and purposely dropped it from above my head right in the office of the school. Didn't break.
To think he was tossing it around the playground and no teacher noticed this? Uh-huh!!
We'll see. The only reason I came back here was because it would be terrible to reach for a life saver to find it empty.

Posted on: Fri, 09/15/2006 - 6:07am
domesticgodess's picture
Joined: 08/26/2003 - 09:00

Okay, the lady I spoke to was very nice. She asked who I spoke to and then told me that Dey has actually pulled their products from this company (distribution company) because of the exact reason I was calling about. Poor customer service.
She thanked me for calling her and not standing for that treatment [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]
She asked me to mail the defective Epi to Dey in California. Which of course I will do. Gave me her name direct line and asked that I make it out to be sent to her direct. Very helpful.
She said they will likely replace the free one I got directly to the pharmacy. I am super impressed with her customer service. She even asked if it was found during a time of crisis. Which it was not. She asked what it was used for and had I had to depend on them in the past. Which of course I answered and yes I've used them to save his life before.
I am impressed. [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]

Posted on: Fri, 09/15/2006 - 7:05am
Corvallis Mom's picture
Joined: 05/22/2001 - 09:00

That's great to hear! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] Good for you in not listening to that nasty CSR at the distribution company. I'm glad they're being so cooperative at Dey.
Of course, the larger concern is that this might be a manufacturing problem of some sort... are they going to let you know if they find any reason why this might have happened?

Posted on: Fri, 09/15/2006 - 9:13am
gvmom's picture
Joined: 08/24/2005 - 09:00

Hi Jenna --
That really sucks that this happened -- and really very dangerous. I've talked with people at the Dey location in CA before, and they were really nice. Very helpful. I hope they'll be able to figure out why your Epi exploded. I was trying to think why they couldn't have the inner part of the pen be a hard molded plastic like the outer part of it, but it probably isn't feasible for the stability of the medication. It's funny, I never really even thought about how the actual epinephrine was contained within the pen itself.
If they get back to you about the cause, or even if it was some freak thing, let us know.
Glad your son wasn't going to get it for an emergency! Very lucky......

Posted on: Fri, 09/15/2006 - 9:49am
anonymous's picture
Joined: 05/28/2009 - 16:42

If you haven't sent it yet (or if you saved the info) could you let us know the lot #? Just in case it is a manufaturing problem, it would be nice to have a heads-up.

Posted on: Fri, 09/15/2006 - 12:21pm
domesticgodess's picture
Joined: 08/26/2003 - 09:00

Some of you are familiar with me. I haven't been here in ages. I only came back because I do think about our kids.
In no way did I want to start a panic. Nor am I complaing about EPI-PEN. I am just trying to make everyone aware, so that no one falls into the complacency trap. Lull themselves into thinking we are okay just because we got the prescription filled and it is in a carrier,belt,fanny pack or whatever the means of transportation.
The lot # is 6cm391.
The chances of anyone else having the same lot number as mine are so very slim. Please don't panic. Just check you Epi's over for breakage,leakage or any kind of damage at all and replace it.
If it hadn't have been brand new I would have just replaced it and said nothing. I only brought it up because it was brand new and in a new and improved case.
Just my luck really.

Posted on: Fri, 09/15/2006 - 2:40pm
cynde's picture
Joined: 12/10/2002 - 09:00

Jenna, thank you so much for posting, I just checked our brand new epi's and 1 of the 3 has the exact same lot #. It is the one that I keep in my purse.
DS wears two, they are not the same lot # but but I will do a monthly (or maybe a weekly) check from now on.
Can you please keep me posted as to Deys findings when you get them.
Thank you so much.


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