Entenmann\'s - disappointing phone call

Posted on: Thu, 10/07/2004 - 4:44am
mcmom's picture
Joined: 06/15/2004 - 09:00

I called Entenmann's a month or so ago, when they started adding a lot of "may contain" and "processed in a facility" statements. I didn't really get a clear answer then, and lately had noticed that they still had some products (donuts, mini bites) that didn't have a warning. So I emailed them, and got a phone call back from one of their reps. In a *very* contradictory explanation, she started out saying that they follow the good manufacturing regulations, and that their bakeries are inspected regularly. **Then she went on to say that although some of their products are now correctly labeled as may contains, this is "not an across the board practice" - in other words, they label some of the may contains, not all. But I was basically told they have *no* dedicated lines, and to consider *all* of their products as possibly cross contaminated, even if they are not labelled.

I think this is horribly irresponsible labelling - when you see a company that has *good* labelling on some of their products, one would conclude that all of their products are properly labelled. To properly label some of their items as may contains, and not others that are just as possibly cross contaminated - that really angers me.

I know I have read quite a few posts here from people who use the mini bites and other items, so just wanted to give a heads up.

Posted on: Thu, 10/07/2004 - 7:38am
California Mom's picture
Joined: 07/14/2000 - 09:00

I totally agree with you. That practice is very dangerous.
Thanks for sharing the information.

Posted on: Thu, 10/07/2004 - 1:46pm
ElleMo's picture
Joined: 06/19/2003 - 09:00

I had the same experience last week. Did the rep who spoke to you at least sound like she was having a conversation?? The rep I spoke to was reading off a paper -- very poorly, I might add.
I also saw the labeling, which previously, I had never seen and called to find out more information. I was excited to think that maybe my daughter could have some Entenmanns. I was so confused by the call. What is the point of their labeling???
I will eat peanuts or may contains if I am out somewhere without my daughter. I refuse, however, to buy or eat Entenmann's, ever. Just on principal alone that they are a stupid company I refuse to eat their products ever again.
Allergic to Shellfish/ Mom to Jesse 9/01 who has PA
[This message has been edited by ElleMo (edited October 07, 2004).]

Posted on: Thu, 10/07/2004 - 9:13pm
JND's picture
Joined: 09/28/2004 - 09:00

Hostess has a "may contain" statement on Twinkies (in our area anyway) but not on the mini-muffins, which I learned recently from a phone call have a genuine cross-contamination risk w/ tree nuts. The "may contain" statement on the Twinkies made me think all Hostess products were well-labeled, but it ain't so.
I think we are entering an especially tricky time with labeling, due to the new labeling law. The companies are probably all in the process of re-doing their labels to meet the new code. So little by little, we will see more and more "may contains" statements. But since they can't change all the labels at once, some products from a given company will be well-labeled while others will still be unreliably labeled. We must practice extra caution in the meantime.
I wonder if the new labeling law will drive the companies to label everything as cross-contaminated. I'm afraid I'm going to walk into the grocery store on January 1, 2006, and every single item, including produce, will have a "may contain" statement !

Posted on: Fri, 10/08/2004 - 1:00am
abers's picture
Joined: 10/11/2001 - 09:00

Yes, and it wil interesting to see how the new law gets turned into regulations... sometimes the true intent of a law passed by Congress is eviscerated in the regulatory process. Presumably FAAN and other advocacy groups will be involved in commenting, etc., so that the regs stay true to the law.

Posted on: Fri, 10/08/2004 - 4:21am
kelly01's picture
Joined: 03/19/2001 - 09:00

(I hope I did this right), the following is a link to another thread from this board.
I knew there was some reason I thought that Entenmann's was okay (w/in my comfort zone). In one of the posts it is relayed that Entenmanns does not have any peanut products, but does produce products w/treenuts.
**ugh! I didn't do it right. I will try to figure it out.
Edited again;
Can't figure out the link, re-raised the thread instead.
[This message has been edited by kelly01 (edited October 08, 2004).]
[This message has been edited by kelly01 (edited October 08, 2004).]


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