Dreyer\'s Ice Cream

Posted on: Sat, 12/06/2008 - 5:14am
kellyhensl's picture
Offline
Joined: 03/23/2000 - 09:00

This makes me really mad. On their labels (online) it says nut allergen free. To me from the following response, I don't consider it nut allergen free. It's manufactured on the same line. I want to make my informed decision as to whether or not to feed a food to my son. If it says "nut allergen free," I want to trust that. If it says "made in the same facility as PN, I want to trust that and not use that product. It's my choice. But when their labeling is not truthful, how can I make an informed decision?

Dear Ms. Williams,
Thank you for your email regarding your purchase of DREYER'S Grand Ice Cream. In an increasingly health-conscious society, it is my pleasure to respond to your question regarding our products.

Our manufacturing facilities comply with federal and state regulations regarding food safety and handling. While designated lines are not used for manufacturing products that contain allergens, such as nuts and wheat, we do employ specific procedures to prevent allergen materials from getting into non-allergen products. These procedures include monitoring packaging materials to assure the correctness of product type. All production equipment receives thorough cleaning, rinsing and sanitizing. Comprehensive inspections are performed on key production equipment after allergens have been run and the production lines are cleaned.

The statement "Manufactured in a facility that also processes peanuts and nuts" is not required under FDA regulations. If a manufacturer states this on their package it is considered over-labeling by FDA requirements. Dreyer's Grand Ice Cream make the choice not to over label.

Each finished product and each ingredient that goes into the finished product is reviewed to determine what precautionary labeling maybe needed on our finished product label. This review process is based upon our finished product production process and how our ingredient vendors process the ingredients that we procure from them.

In that review process DGIC determines if precautionary statements are necessary, then determines what the appropriate communication that is needed on the label.

I hope that this information is useful to you and I appreciate your taking the time to contact our company to share your concerns. Please watch your mail for coupons that may be used towards future purchases of DREYER'S.

Sincerely,

Denise Kadar
Consumer Response Representative

Ref # N2144752

Posted on: Sat, 12/06/2008 - 5:26am
kellyhensl's picture
Offline
Joined: 03/23/2000 - 09:00

This is the email I sent back. I wish I had a better way with words, but this is how I feel.
Kelly
You know, this really upsets me. I have a kid who has a life-threatening allergy to peanuts. If I read a label that says "nut allergen free," I expect it to mean that, not that there were nuts but we thoroughly cleaned the machinery. At home, we don't use nuts and then thoroughly clean. It's too much of a life-threatening risk!! We just have no peanuts, period.
If your labeling says processed on machinery that uses nuts, then I can make an informed decision as to whether or not I trust your cleaning process. But if you blatantly tell me nut allergen free, I think that is very misleading. If a company says processed in the same plant as nuts, I can call that company or email and find out their cleaning process. Then I can make my informed decision. As far as people like grandparents or aunts and uncles who are not so closely involved with my son, if they read your label, they may be inclined to feed him your product; whereas I would not as I don't feed him anything that was made or processed in a plant that uses peanuts or nuts.
As far as when kids are growing up and trying to make their own decisions on what to eat, to see a label that says "nut allergen free" means to them they can trust that 100 percent. But it turns out that we can't trust your product 100 percent. I think that is very misleading.
I would like you to forward this to your supervisor and have your supervisor forward this higher up the chain of command in your company.
Thank you,
Kelly Williams
-----Original Message-----
From: [email]dreyers@casupport.com[/email]
To: [email]kellyhensl@aol.com[/email]
Sent: Sat, 6 Dec 2008 10:04 am
Subject: Response from Dreyers Case ID: 2144752
Dear Ms. Williams,
Thank you for your email regarding your purchase of DREYER'S Grand Ice Cream. In an increasingly health-conscious society, it is my pleasure to respond to your question regarding our products.
Our manufacturing facilities comply with federal and state regulations regarding food safety and handling. While designated lines are not used for manufacturing products that contain allergens, such as nuts and wheat, we do employ specific procedures to prevent allergen materials from getting into non-allergen products. These procedures include monitoring packaging materials to assure the correctness of product type. All production equipment receives thorough cleaning, rinsing and sanitizing. Comprehensive inspections are performed on key production equipment after allergens have been run and the production lines are cleaned.
The statement "Manufactured in a facility that also processes peanuts and nuts" is not required under FDA regulations. If a manufacturer states this on their package it is considered over-labeling by FDA requirements. Dreyer's Grand Ice Cream make the choice not to over label.
Each finished product and each ingredient that goes into the finished product is reviewed to determine what precautionary labeling maybe needed on our finished product label. This review process is based upon our finished product production process and how our ingredient vendors process the ingredients that we procure from them.
In that review process DGIC determines if precautionary statements are necessary, then determines what the appropriate communication that is needed on the label.
I hope that this information is useful to you and I appreciate your taking the time to contact our company to share your concerns. Please watch your mail for coupons that may be used towards future purchases of DREYER'S.
Sincerely,
Denise Kadar
Consumer Response Representative
Ref # N2144752

Posted on: Sun, 12/07/2008 - 4:59pm
pfmom2's picture
Offline
Joined: 01/22/2006 - 09:00

Luckily for us, we have milk allergy to deal with too. This is just wrong! There was that recent story of the Wellshire incident where the company claimed it was gluten free and it wasn't. Two young children went into anaphylaxis because of it. Maybe the company should be sent a copy of that article. Maybe a reporter would be willing to send the Dreyer's Ice Cream to the lab to get it checked out for nut contamination.
We need to write our representatives and get this false labeling to be included in the law about the 8 allergens.

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