Don\'t Eat at TGI Fridays

Posted on: Mon, 06/12/2000 - 4:36am
stimpsjd's picture
Joined: 03/27/2000 - 09:00

Went to TGI Fridays with some co-workers today. Ordered the Pizzadilla with cheese. Asked for ingredients of the flat bread and sauce. I was provided the ingredients for the sauce after about 15 minutes. They told me that they didn't have the flat bread ingredients available.

So I didn't eat.

Called up the corporate office and spoke to an operator there. I was told that "Carlson Restraunts, Inc. do not provide ingredients to their menu items to the public due to fear of lawsuit." What? I asked him to explain and was told that if something had to be quickly swapped, say the frier oil, they could not guarentee that it was the same as what is published in the ingredients list.


Corporate number: 1.800.Fridays

Posted on: Mon, 06/12/2000 - 7:09am
anonymous's picture
Joined: 05/28/2009 - 16:42

sorry...I have to defend Friday's by region!! I worked for the one in Arizona as I made my way through undergraduate school. They KNEW about my peanut allergy, and because I was such an advocate, they became VERY peanut sensitive to ALL their products and incorporated questions into their training program, as well as what to do in emergency situation. (ie since the person may look like they are choking...what REALLY is happening).
We even had a bottle on benadryl on hand.
Granted this was the Friday's in my region, but....I cou;dn't give them a bad name, when they did SUCH a wonderful job, once they were made aware!

Posted on: Tue, 06/13/2000 - 12:13am
stimpsjd's picture
Joined: 03/27/2000 - 09:00

That is good to hear that they had such a concern in your region. I live in Minnesota and in general they are fairly helpful. My disgust is with corporate and the fact they lack a) control in their products to know what the stores are serving b) concern about their guests c) hiding behind fear of litigation.

Posted on: Tue, 06/13/2000 - 8:27am
anonymous's picture
Joined: 05/28/2009 - 16:42

granted...I HAVE to agree with you there!

Posted on: Tue, 06/13/2000 - 11:04am
Linda-Jo's picture
Joined: 07/30/1999 - 09:00

I have mixed feelings about TGIFridays. We have some here in Massachusetts that we go to. My daughter only gets the pasta plain. It's not on the menus of all locations, but when we've asked for it, they have no problem making it for her. We travel alot during the summer and we stopped at one in NJ and the waiter made me nervous and said she couldn't eat anything, not even the fries. Then when we got to Washington, we ate lunch there and they said no problem with the fries! So, my heart was in my mouth when she had her pasta, and I didn't let her eat the fries! Maybe each location is different as to their ingredient listing. I'm always cautious!

Posted on: Wed, 07/26/2000 - 2:50am
AnMaMc's picture
Joined: 01/25/2000 - 09:00

What infuriates me is the issue that now, "all of a sudden" some restuarants have decided to tell food allergic people (particularly peanut allergy) to avoid eating at their restuarants!! My son had never had a problem eating at our local Fridays (it had always been one of our favorites). He received a birthday coupon last month for a free meal and my husband took him for lunch. After my husband double-checked with the manager about peanut product ingredients and the oil in the fryer the manager stated "he could not guarantee that peanut oil isn't mixed with the vegetable oil in the fryers and to avoid all fried foods". My son loves their fries.
Of course he didn't have them that day. I now consider Fridays as being unsafe for him and we no longer will be eating there. If they cannot guarantee what is or isn't mixed in their oil, who knows what is mixed in their foods?!
The restaurant industry needs to wake up and realize they will lose customers if they continue to shield themselves with their "cannot guarantee" statements. My son has rights and I will only frequent places that will take this into consideration and go the extra mile for him to make sure he's safe and that they value our partonage and not run behind a protective label.
If any former or current Fridays employees care to comment I would appreciate it. What kind of oil could be mixed with vegetable oil? Is this a common practice? Thanks!

Posted on: Wed, 07/26/2000 - 3:31am
Heather's picture
Joined: 10/08/2006 - 09:00

My brother-in-law used to work at Fridays and although this was several years ago, he told me that he never received any training on anaphylactic food allergies there.

Posted on: Mon, 08/14/2000 - 6:37pm
Gwen Thornberry's picture
Joined: 10/14/1999 - 09:00

I just went to TGI Fridays last night with my friend as part of my present to her for her birthday.
They just opened up 2 restaurants here in Dublin about 5 months ago and everyone was raving about them, so I just had to go!
I have to say, I had a GREAT experience there (not just becuase of the cocktails!!). I asked the waitress about pn/nuts being used in any of the dishes and she said that any dishes which are made with nuts are highlighted on the menu, they don't use pn oil and if I wanted a desert which came with nuts, they would make one up for me without using the nuts. Actually, she said "If you want a desert with nuts on it, we'll just take them off" I made a face of sheer horror at that and she corrected herself immediately. She also said that they are aware of cross contamination and are very careful. She didn't even need to check for the information!! I had a great meal and really enjoyed myself.
Its a pity that because its a franchise not all outlets are the same. Maybe one day??

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