Our whole family is going to china for vacation including our little son who is two years old and allergic to peanuts. I just called our airline "Cathy Pacific airline" to ask them if they have peanut free flight or peanut free area, they said no and they would not accept any the kind request. This is really bad for our son and It is long hour travel.
I do not know if anything I can do to let them pay more attention to the peanut allergy matter? Any one has any suggestion?
On Apr 28, 1999
Wendy, Post the airlines phone number etc. See if there is a 1 800 # if possible. I would like to contact them and others can also call and voice our concerns. I have found many companies that I have called not to be very responsive to one person's request, but when many of us have contacted them it shows them the seriousness and educates them as to the problem. Many companies have contacted me after receiving numerous phone calls and letters to see how they should address the situation. Hopefully we can make a difference with this company also.
You can email me your flight info etc. if you want me to call specifically about your flight also. Send it to my address below, do not post it on the boards.
On Apr 30, 1999
The toll free number for Cathy Pacific Airline is 800/233-2742. The customer service number is 310-640-8551.
On Apr 30, 1999
I called the airline and they basically are not willing to even try to serve another snack for your flight. They do not even carry epinephrine on the plane which many airlines now do. I tried to work with them and I explained the problem etc. etc. They went with standard answers which I would not accept. They tried to go with the "we cannot guarantee 100%" etc. because of peanut oil, etc. I kept working to let them know that what we especially would like to see is that they not serve the peanuts on your flight. Also that we understood that they might not be able to 100% guarantee that there would be no peanut product on the plane. I did raise the question of having the caterers contacted to see if they could change the snack for your flight, but when they went and checked for me if they could possibly ask the caterers to change the snack for your flight etc. someone there at the airline who was in a decision making capacity had them tell me that they were not going to do the work on this for us.
Let us know what you decide to do.
We all have a lot of work to do on this and many other issues.
On Apr 30, 1999
Yes I agree. These long-haul flights are particlarly distressing since there is no where to land if an emergency should arise (see my continental posting). I spoke to an ADA specialist at the DRDEF (Disability 800-466-4232) today about school issues and asked also him about airlines (while I was Rights, Education and Defense Fund) in CA (1-picking his brain). He said since airlines are governed by the Air Carriers Access Act there are no provisions for attorneys' fees so any litigation must come out off the individual's pockets. He suggested we vote with our pocket-books and start boycotting these disagreeable airlines.