Disappointed with Disney

Posted on: Sun, 04/06/2003 - 12:41pm
jeancbpugh's picture
Joined: 03/17/2001 - 09:00

We're just back from a week at WDW. Overall, I was disappointed with Disney. This was our 13th trip there, but the pixie dust is gone for me. We aren't hurrying back.

A few of the chefs understood PA and what we were dealing with. One or two were terrific. Most of the restaurants and counter service didn't understand and didn't much care.

Even the park food management office person who sounded so aware of PA when I called ahead of our trip, didn't really have all the information. She didn't mention the frozen bananas with nuts, and crackerjacks, in places where we were assured everything was safe.

I was particularly disgusted at Disney's Beach Club, Cape May Cafe, with Chef Edouard who told me, "if only we'd had notice, the pastry chef could have made something special for your son." @@ I told them about the allergy when I made the reservation (over 6 weeks ahead of time) and I called the restaurant the week before we went. How much more notice did they need??! The guy was even obnoxious enough to go check the computer to see if I really did give notice. (Yes, the computer backed me up.) Then he gave vague excuses about working too hard with groups of college kids.

I don't expect any corporation to cater to a small percentage of their customer base...such as people with PA...but Disney sounded so allergy aware I had higher hopes.

This is the very last time I will travel anywhere I don't have access to a kitchen.

Over all at WDW: dirtier than past visits and grumpier employees.

mom to 3-year-old with PA

Posted on: Mon, 04/07/2003 - 1:45am
nancy023's picture
Joined: 12/12/2002 - 09:00

Sorry about your trip. On our last trip my sister overheard a waitress on the Disney property tell her friend, "I hate when kids sit at my table." Why work at Disney with that attitude. There does seem to be a deterioration in service since all the post 911 cutbacks. We have annual passes this year, so we are "forced" to return before they expire. After that we will take a break for a few years.
Although I have had some luck with the restaurants and my son's PA, I do not find them to be at all knowledgeable about his soy allergy.
Better luck next time.

Posted on: Mon, 04/07/2003 - 6:34am
robinlp's picture
Joined: 05/14/2002 - 09:00

So sorry that you had such a bad experience. When we traveled in January, the Chefs we had were incredible and spoke w/ me on the phone the week prior and than met w/ us to show us what was safe for my son. They also had a special egg/nut free cake prepared for us on his bday. I guess it must depend on which restaurant you eat at. I wish they could all be as good as the ones that we had. So sorry. :-(

Posted on: Mon, 04/07/2003 - 10:09am
BONNY's picture
Joined: 06/20/2001 - 09:00

robinlp, We are considering going to disney with our pa/tn allergic children I was just wondering if you could tell me what restaurants you ate at and which one made you the cake?

Posted on: Mon, 04/07/2003 - 12:35pm
jeancbpugh's picture
Joined: 03/17/2001 - 09:00

The chefs at the California Grill and Spoodles were outstandingly helpful. And the food at both restaurants is very good.
Cape May Cafe stunk at PA preparedness.

Posted on: Tue, 04/08/2003 - 10:29pm
robinlp's picture
Joined: 05/14/2002 - 09:00

Yes, we had the bday cake at Chef Mickey's...it is located in the Contemporary Restaurant. I spoke w/ the Chef about 9 days prior to our trip and arranged for him to meet us when we got there. I also arranged for him to make the cake. It was chocolate w/o nuts and w/o eggs. It was nicely decorated and delivered to my son by Mickey and Minnie!! He also met w/ us as we entered the restaurant and went over the entire buffet w/ me. My son had a great meal w/ so many options!! If you call centeral reservations they will give you the direct # to the restaurant. We also got the same excellent treatment at the Crystal Palace in WDW. Good Luck!!
[This message has been edited by robinlp (edited April 09, 2003).]
[This message has been edited by robinlp (edited April 09, 2003).]

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