DD and I flying with Air Canada

Posted on: Mon, 05/28/2007 - 1:28am
KarenT's picture
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Joined: 10/30/1999 - 09:00

I posted this under Airlines but not much action. Thought more people might see it here.
My husband just booked tickets for myself and my 17 year old DD with Air Canada. Her ticket was purchased on points and mine was not. We just discovered that her ticket is in business class and mine is not!!
Which place is she safer? We are having a hard time getting any help getting either my seat or hers changed. Is this something I will have to wait and do when we get to the airport in Toronto? We also have two flights there and two flights home. We are flying to Vancouver with stopovers each way!
I am very upset about this since it was done quickly and without much thought to her allergies.
Can we request no peanuts/nuts served? Will they make an annoucments on the flight?
Any help would be great. I have not been on a flight with her since she was a baby and we did not know about her allergies.
------------------
Karalot

Posted on: Mon, 05/28/2007 - 2:48am
anonymous's picture
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Joined: 05/28/2009 - 16:42

We flew Air Canada from toronto to Kelowna 2 weeks ago...we were on 4 planes in total, only one didn't serve cashews and made an announcement (I didn't ask, they offered) they even asked is they could sell a 'may contain' chocolate bar! They were very accommodating. The other 3 flights just asked if I had an epipen for DS, nothing else. When I purchased his tickets he was 'flagged' as a passenger with severe allergies PA/TN. I preboarded and spoke with the flight crew on each plane, none were aware of his allergy, and all said to make sure to inform the flight crew on each flight. I did wipe down both our seats and put a seat cover over his. Overall, we had no problems, didn't see a peanut or nut product on any flight!
Ali
[This message has been edited by Q'sMommy (edited May 28, 2007).]

Posted on: Mon, 05/28/2007 - 4:29am
hannah mom's picture
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Joined: 10/12/2001 - 09:00

Hi
We also flew Air Canada 2 summers ago from Toronto to Deer Lake, Newfoundland, with a change of planes in Halifax. No peanuts were served on any flights -- I don't think Air Canada serves peanuts anymore. I think the snacks in our cheap seats were pretzels, crackers, or cookies.
On the Halifax to Toronto return flight, the attendant made an announcement asking people not to eat any peanut-containing products they may have brought on board because of a passenger with an allergy. I hadn't requested this announcement, it was the attendant's idea, so I think it really depends on your flight crew. That attendant was VERY friendly and came to speak to my daughter and ask whether she had an epipen, etc.
Hope you have a great trip,
Sarah

Posted on: Mon, 05/28/2007 - 6:00am
DebO's picture
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Joined: 03/15/1999 - 09:00

Hi
My 2 children flew as unaccompanied minors from Ottawa to and from Calgary at Christmas time. Air Canada does not serve peanuts - the main risk would be food another passengar brought on board with them. On the way to Calgary, the In charge upgraded them to business class because there are only 2 people in the row and they could be beside each other and not worry about what the person beside them was eating. Also more people bring food in non-business class since they only offer food for purchase now and no official meals except in business class.
On the way home they were not upgraded, but still didn't have any problems. Their files were flagged in the system so the in-charge knew they had allergies and spoke with the third passengar in their row to ensure they had not brought anything on board with them.
I personally think business class is safer since those passengars don't bring as much food on board with them.
Also talk to the agent at the gate as soon as they show up to board the flight. they will check the loads and try to re-arrange seats if you want to sit together because of her allergy - they can see what seats are available and who has checked in already, etc. I would also pre-board to have time to clean up if necessary - my daughter took a package of wipes with her for that.
All pillows and blankets now come wrapped in plastic too and shouldn't be reused and i think they charge a fee for them.
good luck!
deb

Posted on: Fri, 06/01/2007 - 7:52am
KarenT's picture
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Joined: 10/30/1999 - 09:00

No one will change the tickets, Air Canada will not touch the aeroplan ticket (the one in business class) and will not even down grade it. They would up-grade my ticket for an additional $1200!!!
I am going to have to take the chance that they will switch our seats at the gate. Has anyone ever had problems with this before? I am so upset that I can not get this solved before we fly.
------------------
Karalot

Posted on: Fri, 06/01/2007 - 10:37am
Carefulmom's picture
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Joined: 01/03/2002 - 09:00

I had the problem of not getting switched at the gate. It was on American. Dd was 4 years old at the time and allergic to milk, eggs, and peanuts. I asked them to make an announcement requesting that a passenger change so that a little girl could sit with her mom. The Airlines refused. I could not see how they could sit her alone, when you cannot be an unaccompanied minor at that age. I was livid. I was really worried someone would give her food. I was pretty sure she would refuse it, but did not want to find out I was wrong at 30,000 feet.
I wrote a letter of complaint to American after we got back in town. They wrote back and basically said the gate agent could not force passengers to move (which I had not asked for---I asked her to make an announcement asking for passengers to volunteer to move).
[This message has been edited by Carefulmom (edited June 01, 2007).]

Posted on: Fri, 06/01/2007 - 12:29pm
DebO's picture
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Joined: 03/15/1999 - 09:00

Hi
It all depends on how busy the flight is. The agents at the gate will do their best, but if business class is full they won't be able to upgrade you. Similarly, if coach is full your daughter won't be able to move back. I do think business class is MUCH safer for allergies since Air Canada serves food in business class and there are no peanuts. In coach, as I said before, you have to pay for your food so lots of people bring food on board and there is a much higher probability that someone ate food with peanuts in it in those seats before you sat there!
Be prepared to wait - the gate agents will not be able to change your seats until the last minute - just before the announcement to preboard. Just make sure you talk to them early and explain why you want the seats changed.
When are you travelling?
good luck!
deb

Posted on: Fri, 06/01/2007 - 12:54pm
KarenT's picture
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Joined: 10/30/1999 - 09:00

We are travelling in mid August.
------------------
Karalot

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