corporate malaise

Posted on: Mon, 05/07/2007 - 1:01am
ironworker's picture
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Joined: 05/07/2007 - 09:00

This is my first post, so perhaps it has been dealt with already. I'm really getting tired of seeing the disclaimers in coffee shop windows about peanuts being exposed to all their products. Dunkin Donuts has them posted and Dairy Queen also. Can they dodge their resposibility that easily? It would seem to me that it is an effort to deny liability should an exposure take place. When you order a corn muffin you should be confident there will be no peanuts in it! Are there enough of us to rattle the corporate cage??? Speak up. I'm concerned this trend will spread and we won't be safe eating out at all!!! Tell me if I'm over-reacting.

Posted on: Mon, 05/07/2007 - 1:17am
anonymous's picture
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Joined: 05/28/2009 - 16:42

Of course it is an effort to deny liability. We live in a very litigious society, and many companies feel they need to protect themselves whenever possible.
But I'm not sure how much good "rattling the corporate cage" would do. I believe that is why Dunkin Donuts started posting their disclaimer. It had always been mostly considered a safe place until they introduced their cookies (some have PB). Then a lot of people here contacted Dunkin Donuts, and soon after, the signs went up. Unfortunately, they thought it was more important to cover their a** than to please their PA customers.
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Posted on: Mon, 05/07/2007 - 1:21am
bethc's picture
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Joined: 04/18/2005 - 09:00

Actually, I think a lot of those are legitimate. In a bakery, things come in contact in the case. There are usually crumbs and chopped peanuts that fall off of things and sit on the surface, then can stick to something that didn't have peanuts put in it on purpose. Mixing bowls and beaters and baking sheets can be reused without actually washing them, and peanut protein can be difficult to remove. And mistakes happen. Baked goods and ice cream shops are common reasons for reactions. Dairy Queen uses loose peanuts, chopped peanut butter cups and Butterfingers. The stuff gets all over. Someone who used to work there said that the peanut skins would even get in her hair. And it's of course frequently on the employees' hands, who then make your food. Dairy Queen does have factory-produced frozen treats that are safe for PA people. Sure, they're covering themselves. But those 2 situations are high-risk, and some people don't realize it, eat there, and then blame the restaurant. There are cases when I think companies go too far, most often with packaged foods in stores. And I was annoyed that Perkins told me that they recommend my DD not eat there, because that shouldn't be as difficult as DQ or a bakery (although Perkins do have bakeries). It's a difficult balance to strike.

Posted on: Mon, 05/07/2007 - 3:06am
Chicago's picture
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Joined: 04/21/2001 - 09:00

I know what you mean, ironworker. The CYA is annoying.
We have had the best luck at fast food chains (like a Wendys) where things are more standardized or more up-scale places where you can really talk to the chef that makes the food! The "chefs" in many chains like Fridays, Chilis and my most hated one THE MELTING POT fondue resturant really only open mixes for many dishes and sauces. They get the mixes from corporate and then add the fresh ingredients. Sadly, many times what is in those mixes are a mystery to them or if they have the ingredients listed they don't really re read them everytime.
My hope is that is ends up in creating some better, more allergy aware resturants and resturant chains that we can go to exclusivly and give all of our $$ to.

Posted on: Mon, 05/07/2007 - 3:45am
anonymous's picture
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Joined: 05/28/2009 - 16:42

The way I look at it, these corporations are losing out on our money and there are a lot of people with allergies these days. One restaurant that we have had a lot of luck with (crossing fingers) is Red Robin. I give the wait person a chef's card with my DS(PA) on it and they always take precautions. A lot of times the manager comes out to say that he checked everything and it's "safe". We need to support the people/businesses who care.

Posted on: Mon, 05/07/2007 - 10:40am
Anonymous's picture
Anonymous (not verified)

It's not CYA if there is a real risk of cross-contamination.
The only way to be certain there is no cross-contamination is to have the product sealed before it leaves the immediate environment. If the doughnuts are out on the shelf [i]anything[/i] could and probably does contaminate it.
Whether there's a sign there or not -- it's not safe if there is peanuts in the same area. A sign just saves you the time and effort of asking.

Posted on: Tue, 05/08/2007 - 12:25pm
lakeswimr's picture
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Joined: 02/01/2007 - 09:00

Some is CYA but some is lightbulb realization of the risks of food allergens. With Dunkin they *are* now making peanut products so anything they have *may* get X-contamed in the stores by employees. That is a good warning for people to see IMO. maybe it could be worded differently. The idea that we could even eat anything there is so far away since we have more than just peanut allergy so it doesn't affect me as much I guess. Emotionally I already accepted most all food like that is out of the question (after several years of morning the loss.)

Posted on: Tue, 05/08/2007 - 1:53pm
CorinneM1's picture
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Joined: 06/20/2002 - 09:00

Quote:Originally posted by ironworker:
[b]This is my first post, so perhaps it has been dealt with already. I'm really getting tired of seeing the disclaimers in coffee shop windows about peanuts being exposed to all their products. Dunkin Donuts has them posted and Dairy Queen also. Can they dodge their resposibility that easily? It would seem to me that it is an effort to deny liability should an exposure take place. When you order a corn muffin you should be confident there will be no peanuts in it! Are there enough of us to rattle the corporate cage??? Speak up. I'm concerned this trend will spread and we won't be safe eating out at all!!! Tell me if I'm over-reacting.[/b]
I for one am grateful that establishments are clearly posting a warning. So my son will never eat at a Dairy Queen. Oh well. So he will never be able to eat at dunkin donuts or pizza hut. Oh well. While FA are on the rise, these establishments are not losing money and will not lose money by choosing not to accommodate those with FA. This would require all new equipment, if not complete remodeling, employee training, possible change in vendors and suppliers and the list goes on and on and on. We find alternatives such as making our own ice cream or going with brands that we believe have more stringent cleaning processes (like Ben and Jerry's). If Chapmans or Philly Swirl was carried in our area we would purchase this. We also trust Krispy Kreme and get their donuts.
I have also seen more restaurants asking when placing an order if anyone has a food allergy and/or specially making order to accommodate those with special dietary needs.
There are places that are safe and within our comfort zone to eat out at, and we are a family that does often. We simply stick to those places that now know us, have provided great food, service and go out of their way to prepare a safe meal for my son.

Posted on: Fri, 05/11/2007 - 5:22am
jtolpin's picture
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Joined: 05/28/2003 - 09:00

Quote:Originally posted by CorinneM1:
[b] I for one am grateful that establishments are clearly posting a warning. So my son will never eat at a Dairy Queen. Oh well. So he will never be able to eat at dunkin donuts or pizza hut. Oh well.
[/b]
Ditto Ditto. If the company puts signs up like that, they are there for a reason.
Don't go there.
As for DD, sure, they're on EVERY corner and if your allergen is on the list of 'may contains...' and you don't feel comfy there, don't go.
Isnt there another coffee/donut store around that DOES a bit better?
Find it.
[img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
Jason
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[b]* Beyond Obsessed * [/b]

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