Chocolate & Peanut Butter ice cream at some McDonalds!!!

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A few of the McDonalds in my area (I live in Redmond, WA) have set up ice cream counters serving hand dipped ice cream. There are about 6-8 tubs in the freezer, and one of them is Chocolate/Peanut Butter!

So now there is the risk of someone scraping their knuckles in the ice cream as they dip it then serving my dd her happy meal! Or kids eating it then rubbing their dirty hands all over play land. I don't have a problem with them serving ice cream (dd won't have it of course), but did they have to choose THAT flavor?!?!

I spoke to the manager who seemed to understand my concern. She said that they don't get to choose which flavors are served. A change would have to come from above them. She gave me the corporate number and told me to let her know what I found out.

I called McDonalds corporate customer relations. The guy was polite but didn't seem that interested. He said they would pass it on to the regional manager and the store owner. He said he would put in a request that they respond to me, but couldn't guarantee it. I'm going to send an email in the hopes of getting some sort of written response. I also want to find out how many stores are doing this - is it a regional thing, or what? (The ice cream is Tillamook brand, which I'm pretty sure is a Pacific Northwest thing)

If this turns out to be wide spread, maybe an email campaign will encourage them to eliminate that flavor.

I'll let you know if I hear back from them.

On Oct 16, 2003

I would recommend an e-mail. I sent an e-mail to complain about a local McDonalds and I got a call within several days.

On Oct 18, 2003

I emailed McDonald's and here is their reply: **** Thank you for taking the time to contact McDonald's with your inquiry about Chocolate Peanut Butter Ice Cream.

You will be interest to know that about Chocolate Peanut Butter Ice Cream is only a new Taste Menu option that will not be offered at all locations. You may also be assured that we take many precautions for our customers that have peanut allergies and you need not worry about cross contamination.

Again, thank you for contacting McDonald's. We hope to have the opportunity of serving you again soon under the Golden Arches. **** This is garbage! I "need not worry about cross-contamination"?? What about all the surfaces touched by people who had ice cream drip down on their hands while they were eating it?

Am I overreacting?

I'm going to send another email because they still didn't answer my questions about which McDonald's are serving this. Is it regional or country-wide? I don't want to go to a drive-thru at a random McDonald's without knowing whether it's safe or not. We're definately not going back to this one.

On Oct 18, 2003

I am so disappointed w/ McDonald's! After making so many changes in what "appeared" to be allergy conscious they are going against everything I thought about them. GRRRRRRRRRrrrrr....If this becomes national I will not go there either. How hard is it to just not have a peanut butter flavor.

On Oct 18, 2003

What B.S. to say you "need not worry about cross contamination!" Yes, I'm sure all of their employees have been thoroughly trained in avoiding cross contamination. Right. [img]http://uumor.pair.com/nutalle2/peanutallergy/rolleyes.gif[/img] What a load of garbage. This is something that deserves a flood of e-mail. I haven't seen it in my area, but maybe I will send an e-mail stating my concerns, anyway. [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img] Miriam

On Oct 21, 2003

I am calling them tomorrow. I just opened up my comfort level to include them and now I am MAD!!!!! This ice -cream is not here ion Florida yet but still I will voice my concern.

On Oct 27, 2003

That's complete bull! At our local mcdonald's there are flurry toppings all over the place! I mentioned my dd's PA/TNA once and the worker had NO CLUE what I was talking about. If they were so good about allergy issues wouldn't the employees at least KNOW about allergies? We haven't been back since then and that was several years ago.

Gale

On Oct 27, 2003

Quote:

Originally posted by gw_mom3: [b]At our local mcdonald's there are flurry toppings all over the place! I mentioned my dd's PA/TNA once and the worker had NO CLUE what I was talking about.

[/b]

For those of u in Canada, the McFlurry is safe.. they use nut-free Nestle Canada bars for the toppings and Oreo cookies.

On Oct 27, 2003

Quote:

Originally posted by Lauren Cover:[/B]

Thank you for taking the time to contact McDonald's with your inquiry about Chocolate Peanut Butter Ice Cream.

You will be interest to know that about Chocolate Peanut Butter Ice Cream is only a new Taste Menu option that will not be offered at all locations. You may also be assured that we take many precautions for our customers that have peanut allergies and you need not worry about cross contamination.

[/B]

[i](handing out shovels)[/i]

Peanut butter aside, I get really creeped out by witnessing employees in establishments who take money and work the register prepare my food. Similiar visceral reactions occur when I witness employees come into an establishment, throw on their hat and begin taking orders. It's like "Hello!!! wash your hands prior to starting, would ya??"

I would try not to look, but, by now some here may understand how I feel about "trying not to look" as a remedy for such situations.

Can't help but look. Ignorance, bliss, and the like considered I want to know exactly what I may find myself knee deep in.

And I'm not to worry about issues of cross-contamination? Particularly when life-threatening??

Pardon my use of excessive punctuation as I'm usually not this dumbfounded.

Lauren, thank you for following up. By any chance was a detail of any such proceedures (precautions) (as mentioned in the response) related to you? In other words, is there Policy, Proceedure, or Protocol defining what such "precautions" may be, how does one know if it is being adhered to, and is there any way to enforce it? Or at least identify any need for re-education and explanation of rationale. (Considering the potential consequences of possible cross contamination, as related to peanuts and [i]other items[/i].)

Wonder if there is any QA done and if such is available for scrutinization? For example, in my line of work, there is [i]formal, periodic, monitoring[/i] of items such as [i]handwashing[/i]. To see if PPP related to such is being carried out effectively. There are also methods to address persons who apparently do not understand the rationale behind such. Just an example. [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]

Disclaimer: I am not offering advice in any manner or form. Just incredibly dumbfounded at the moment. [img]http://uumor.pair.com/nutalle2/peanutallergy/confused.gif[/img] Yick. (hate it when that happens).

On Oct 28, 2003

I am having trouble finding the McDonalds contacts.

Can someone please post te 1-800 # and the email on here.

Perhaps we should all take the time to contact them & have our family contact them. the same way tons of people did for Canada Nestle Choc Bars & get them to reconcider.

On Oct 29, 2003

Quote:

Originally posted by MommaBear: [b] Peanut butter aside, I get really creeped out by witnessing employees in establishments who take money and work the register prepare my food. Similiar visceral reactions occur when I witness employees come into an establishment, throw on their hat and begin taking orders. It's like "Hello!!! wash your hands prior to starting, would ya??"

I would try not to look, but, by now some here may understand how I feel about "trying not to look" as a remedy for such situations.

Can't help but look. Ignorance, bliss, and the like considered I want to know exactly what I may find myself knee deep in.

And I'm not to worry about issues of cross-contamination? Particularly when life-threatening?? [/b]

This bugs me too. At BK I have noticed the cashier putting the food in the bag. She seems careful not to touch the actual food but still....

Gale

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