Calling all Aussies - Virgin Blue

Posted on: Sun, 11/02/2003 - 10:36pm
MichelleR's picture
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Joined: 05/14/2001 - 09:00

Hi guys,

I'll be flying from Perth to Sydney early next year and my sister wants to book me a flight with Virgin Blue as they are offering very good deals at the moment.

Anyone have any experience with this airline re pa??

Thanks,

Michelle

Posted on: Thu, 11/06/2003 - 3:02pm
helenmc's picture
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Joined: 05/01/2002 - 09:00

VB serve pn onboard, for sale to passengers who want to buy.
So I guess that's not as bad as Qantas who just hand them out.
You can check all of VB's menu at [url="http://www.virginblue.com.au/menu/menu.html"]http://www.virginblue.com.au/menu/menu.html[/url]
Remember that SYD-PER is about the same as Washington DC-San Francisco, so take plenty of snacks and drinks!
Anyway, I hope you have a great ime out here!
Geoff (Helen's hubby)

Posted on: Sun, 12/07/2003 - 8:45pm
djdude's picture
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Joined: 12/08/2003 - 09:00

Hi there. With reference your questions regarding peanuts on Virgin Blue. I work for the company and hence fly around with them all the time. I am peanut allergic as well although fortunately (unfortunately) only if I eat them. In answer to your question, in my experience firstly VB do not hand out peanuts at all, however they are available to purchase. For those with similar problems to me, really there are only a few menu items which may be of concern. I would suggest that you stay away from the biscuits as I think from memory they have some sort of nuts in them and I would also read the labels carefully on the hot meals and of course the other menu items to be certain. Other than that the only nuts sold to my knowledge are with the inflight shopping service. The rest of the menu is the usual chocolates, chips etc and I haven't had any problems with it. I would suggest if you have a very bad reaction to peanuts and you cant sit with someone that is eating them, that like any medical condition must be discussed with the customer service team prior to booking. I am unsure of the inflight policy in relation to this but would suggest you give the call centre a ring on 136789 or +61 7 3295 3000 and discuss it with them. Also it would be an idea to mention it at check in and also to the Cabin Supervisor as you board the aircraft, they are all very aware of these sort of problems. They would be more than willing to assist you wherever possible. Hope you enjoy your first flight with Virgin Blue and we thank you for supporting us !
Cheers
[This message has been edited by djdude (edited December 14, 2003).]

Posted on: Mon, 12/08/2003 - 7:08am
helenmc's picture
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Joined: 05/01/2002 - 09:00

djdude do you have a "real" phone number for Michelle? She's in Ireland and the 13... number won't work from outside Australia.
Michelle - I could only find a number for Pacific Blue, Virgin's new South Pacific airline. It is +61 7 3295 2284. If you call them they should be able to put you onto VB. Hopefully djdude will come through with a real VB number. There isn't one on their contacts webpage.
Thanks for the update djdude (and be really careful about smelling those peanuts - airborne pn reactions happen and there is always a first time).
Geoff (Helen's hubby)

Posted on: Sun, 12/14/2003 - 7:28am
djdude's picture
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Joined: 12/08/2003 - 09:00

Sorry about the local number. I didn't realise you were overseas. Give +61 7 3295 3000 a go. That is the head office number in Brisbane. I just rang them and they said they can transfer you through to the call centre from there.
Further to my last. I was speaking with one of Cabin Supervisors the other day and they reliably told me that peanuts are no longer available on any flights. On a recent flight I checked it out also and it appears the only nuts available are some candied boxed nuts which didn't appear to contain peanuts.
In any case give them a ring and find out. If I can be of any further assistance drop me a message and I will find out.
Thanks for the warning on airborne peanut alergies Geoff, I will be careful although fortunately the only airborne peanuts I have had to endure so far is the odd disruptive passenger !!!
Cheers and happy flying [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
[This message has been edited by djdude (edited December 14, 2003).]

Posted on: Mon, 12/15/2003 - 7:01am
helenmc's picture
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Joined: 05/01/2002 - 09:00

Good news on not serving peanuts...now to work on all the "contians nuts and may contain nuts" products on the menu:
Go Delicious Health Bar
Kit Kay Chunky
Byron Bay Chocaholics Cookies
Muffins
Cheese & crackers
Cornflakes
Just Right
Which leaves the sandwiches (maybe) and roast dinner (probably) and beer (you beauty!). So take your own snacks!
[url="http://www.virginblue.com.au/menu/menu.html"]http://www.virginblue.com.au/menu/menu.html[/url]
Isn't this allergy wonderful...
Geoff

Posted on: Wed, 01/28/2004 - 2:23pm
MichelleR's picture
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Joined: 05/14/2001 - 09:00

Hi guys,
Thanks for your very helpful responses. I made it from Dublin to Perth in one piece anyway, so hopefully all will go well on the Perth - Sydney leg of the journey. I'll probably not eat anything on the plane anyway just to be safe but I may be tempted by a cool refreshing glass of Victoria Bitter..
Michelle

Posted on: Wed, 01/28/2004 - 9:50pm
helenmc's picture
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Joined: 05/01/2002 - 09:00

Ugh. Anything but VB! Get over to Freeo and have a Redback at the Sail and Anchor pub..and have another for me!
But that's another topic...
Welocme to Oz. Hope you love your stay here [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
Geoff

Posted on: Wed, 06/23/2004 - 9:08am
helenmc's picture
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Joined: 05/01/2002 - 09:00

re-raising
Geoff [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Posted on: Wed, 06/23/2004 - 9:11am
helenmc's picture
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Joined: 05/01/2002 - 09:00

Re-raising
Geoff [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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