Bravo Northwest! (also United)


I just returned from a round trip on Northwest. Peanuts were removed from both flights with courtesy and kindness. I had the same experience with United in February and I hear they now do not serve nuts. Hooray! I cancelled plans to fly Continental snd will not use them until they change their policies.

On May 24, 1999

Hi Whitney,

I was just wondering how well the plane was cleaned prior to you boarding? We flew Southwest a couple of weeks ago with my two year p.a. son, and while they didn't serve pnts, they were everywhere on the plane - on the seats, arm rests, floor, etc. I did as thorough a cleaning as I could, and then did not let him off my lap. You can imagine what a challenge this was with a two year old! But, thank goodness he didn't react to any airborne residue, although his eczema did flare up during and after the plane ride.

Stay Safe, Debbie

On Jun 10, 1999

Hi Debbie, The plane was spotless. I had requested the peanut free flight 3 weeks (maybe more) in advance. I got there early and they were scurrying around cleaning. Maybe they always do, I haven't flown NW before. But I was impressed. My problem is twofold: 1. the allergy is worse than when I was a child and 2. I sometimes have to fly for business without enough notice. United, here I come!

On May 30, 2000

Northwest now has a dedicated Peanut Allergy Customers service number it is 612-726-2002, i was told its been available for two months. Today is the first time I used it. You need to give only 2 days notice! Be ready with your flight dates and numbers, the system is automated. They send you a confirmation by FAX, if you do not have a FAX you need 5 days notice to receive the letter that they ask you to show when you board. You can talk to an actual person at 612-726-2046 or FAX the information to 612-727-6327.

On May 30, 2000

Wow, Renee, that is great! Sounds like maybe some people are finally getting it!!

On May 31, 2000

I am ECSTATIC that Northwest has changed and turned over a new leaf.....I am posting my experience with them later this evening....after having a potential lawsuit, it is nice to know they took some action. Their neglegence could have cost me my life....injecting 37,000 ft up is not my idea of a "friendly flight"...i might consider using that free ticket now!

On Jun 10, 2000

Thanks JDICKSON, everything you went though really made a diffrence. My husband called from Florida. He and my 5 year old PA daughter arrived safely. The flights were both peanut free, I still sent him with Clorex wipes for the tray table and surrounding area, a cover for the airline pillow, Benadryl, Prelone, and 3 Epi Jrs. Oh and that wonderful letter similar to the one you received from Customer Relations to late. I will still be praying on the day of their return.

So sorry that you had to go though such a tramatic experience. Making an Emergancy Landing inconvientences passangers much more than alturnative snack foods. I've gotten the "Just dont eat them" comment so many times I could choke. My daughter has a history of airborne reactions.