ATA

Posted on: Fri, 05/26/2000 - 3:40am
anonymous's picture
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Joined: 05/28/2009 - 16:42

We will be traveling to DisneyWorld in July via ATA. Any info on ATA and the peanut policy? I asked the travel agent about it and he said we could ask them not to serve peanuts, but it is not guaranteed that they will follow our request. My mom recently traveled on ATA and although they did not serve peanuts, they served cookies with peanut flour. Any advice???

Posted on: Fri, 05/26/2000 - 11:13am
tamisly's picture
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Joined: 12/21/1999 - 09:00

Please contact ATA directly, do not rely on your travel agent. I recall that ATA made a public statement saying that they will deny boarding to PA individuals. I can't remember where I heard or read this. So SORRY I can't point you in the exact direction. I'm sure if you talk to a supervisor at ATA they can give you the info you need. If you hear otherwise please post it. THANKS

Posted on: Fri, 05/26/2000 - 11:44am
Joanne's picture
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Joined: 02/22/1999 - 09:00

There is a thread on other people's experience with ATA titled "PA Child denied boarding plane" on the Main Discussion Board.

Posted on: Wed, 07/05/2000 - 10:06am
tbest's picture
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Joined: 07/03/2000 - 09:00

We are also traveling ATA to Disney World in July. I'm not sure if your questions have been answered at this time. We have found that yes they are serving peanuts on all of their flights, however, we have never had
peanuts on any ATA flight. There are 8 of us going and our travel agent has reserved 2 rows behind the galley which our Dr. was satisfied with. I was very disappointed with ATA and their lack of helpfullness regarding this issue. My family has decided to not fly this
airline again. I would appreciate any information you may have gained from the airline. Goodluck and have a great time!!!

Posted on: Thu, 01/17/2002 - 2:51am
DMB's picture
DMB
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Joined: 02/22/2001 - 09:00

My husband booked a "surprise" trip with ATA for our family to Florida as a Christmas present. Luckily I figured out what the "surprise" was and asked him what airline. When he told me ATA, I was not very happy. After several phone calls, I confirmed what I already suspected--ATA absolutely does not accommodate adults/children with peanut allergies.
They did refund our money with no problem.

Posted on: Mon, 01/28/2002 - 12:36pm
SLICE's picture
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Joined: 07/20/2000 - 09:00

Thanks for your reply. My travel agent checked her info further and found it said that PA passengers may be denied boarding. We're paying more for a different charter!

Posted on: Thu, 06/27/2002 - 3:52pm
fuzzyfurball's picture
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Joined: 06/27/2002 - 09:00

I know this is months later, but I had to respond. I was told the same thing-no accomodations, but not only that, they said they'd give me a refund. However, I have to wait over a week for it, AND I need to provide them with a dr.'s note so they have it on file!

Posted on: Thu, 09/19/2002 - 5:27pm
snguyen's picture
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Joined: 09/20/2002 - 09:00

We ran into the same problem with ATA. Our travel agent (Pleasant Hawaiian Holidays) had booked the flights from SF to Hawaii, assuring us that the airline did not serve peanuts. Upon checking with ATA direcly,(unfortuately, only 4 days before the flight - I had mistakenly trusted the travel agency) I was told that not only did ATA serve peanuts, but they would NOT allow us on the flight.
We has since written to our senator (but have not heard anything) - for if airlines are ALLOWED to discrimate against persons with severe allergies (according to FAA regulations, they are), what is to stop all airlines from doing the same? The ridiculous thing here is that the solution to the problem is SIMPLE - don't serve peanuts/nuts on the airlines (we have never heard of anyone addicted to nuts - ie. travelors can go 3, 5, etc. hours with out eating nuts) This simple act would then protect the 1 - 2 % of the American popution with severe peanut allergies.
By the way - our mistake was quite costly - we ended up paying an additional $1200 for airfare on United.

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