Applebee\'s

Posted on: Wed, 03/01/2006 - 9:39am
LaurieI's picture
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Joined: 04/04/2002 - 09:00

Just got back from Applebee's with my two kids. The one with PA was not eating dinner because she already ate.

As I am sitting there looking over the dessert menu which has no peanut products, I decide to ask the waitress about the Wait Watchers cheesecake. I asked about how it is packaged, how it is scooped out and served, and about the other desserts cross contaminating it. The other desserts do have walnuts which my child is not allergic to but I would not let her eat one.

The waitress goes off to ask. She comes back with a business card for Applebee's guest relations and tells me they can answer questions about ingredients. Duh! Alot of good that does me when I am sitting in the restaurant. Can't anyone check the ingredients on the container?

She cannot answer anything about cross contamination. Just says I have to call the number. How is a person on the phone NOT in the actual restaurant going to tell me about cross contamination at this particular restaurant? I just want to know the chances of a walnut falling in the container. She gives me the "We can't guarantee anything" line. Double Duh!!

I probably wouldn't have ordered the dessert anyway, but I wanted to see how they responded to PA questions. I am not impressed and just wanted to vent.

The best part for my daughter is she gets a whole frozen Sara Lee cheesecake (no warning label)from the grocery store and a can of cherry topping.

Posted on: Wed, 03/01/2006 - 11:02am
mharasym's picture
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Joined: 04/20/2001 - 09:00

I had the same experience at Applebees only in Canada - and one better - they told me to call an 800 in the US to provide ingredient information for restaurants in Canada! Triple Duh!
We were there for dinner so obviously we left and ate at Kelsey's successfully.
Out of curiosity I called the number they provided a few days later and they gave me the "we can't guarantee ingredients" speech, at which point I said - no kidding - you're in the US and I'm in Canada and your products and suppliers aren't the same as they are up here. What a rightoff. I told them how useless the process was and I guess they took me seriously enough to have the manager of my restaurant follow-up with me that same day to see if he can help - at least that customer service was useful. He assured me that they are very allergy aware, gave me his name and cell number and said anytime we want to come to the restaurant that he would personally check each box and ingredient for me. He explained that Applebees H.O. has sent out new guidelines that are to reduce the risk of being sued and that the staff that served us was following the corporate rules. He said that they were new rules as of January 1st so it is probably related to the new labelling laws in the U.S.
Anyway, long story short, he asked us to give them one more try to be more attentive to our questions and we said we'd try. Haven't yet - but we will.

Posted on: Wed, 03/01/2006 - 11:34am
anonymous's picture
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Joined: 05/28/2009 - 16:42

We tried to take DD to Applebee's (US) about one month ago as we were given a gift card. So I called and spoke with the manager. Very nice, however stated that DD should not eat anything fried, anything for desert, and that they "thought" her food would be safe for her.
Needless to say, she did not go. DH and I actually went on an alone date. Just seemed like there were lots of nutty deserts and such. Glad we chose to leave her at home.

Posted on: Wed, 03/01/2006 - 12:32pm
Adele's picture
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Joined: 01/31/2005 - 09:00

I ate at an Applebee's in Maryland last November and wasn't impressed with them. They weren't allergy aware and the menu was pretty boring. I wouldn't go back.

Posted on: Thu, 03/02/2006 - 3:24am
my2boys's picture
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Joined: 01/26/2005 - 09:00

I had the same problem here in South Florida. The last time I went I was told they could not gaurentee my son's safety. I walked out and haven't been back.

Posted on: Thu, 03/02/2006 - 3:40am
nomorenutz's picture
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Joined: 10/28/2005 - 09:00

Isn't it funny how you just get a bad feeling at some places? Obviously, no one can ever absolutely guarantee that no peanut, residue, or flakes have ever come into contact with the food you are going to eat. After all, no matter how careful we are, the average PA person is exposed every 2 years, right? But some restaurants with the I really can't guarantee, but we take the following precautions -- is a lot better than a restaurant manager looks at you like you're speaking Greek when you mention cross-contamination. Applebee's is the only restaurant we have opted not to go to after speaking with their manager. Just seemed completely out of it...

Posted on: Thu, 03/02/2006 - 7:55am
Laifong's picture
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Joined: 07/12/2004 - 09:00

We went to an Applebees near Boston recently and were not happy either. There is a Thai-style appetizer on the menu with peanuts (or peanut sauce), and when I asked the manager what foods would be safe for my son, he wasn't that helpful. I think what bothered me most was his attitude; he seemed annoyed that I was asking those questions! I got enough info. to decide that we would still eat there that time, but we are not going back! Generally, we prefer not to eat at restaurants that had any peanut-containing dishes in the main menu.
Laifong

Posted on: Thu, 03/23/2006 - 7:21am
Beth V's picture
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Joined: 01/15/2000 - 09:00

Quote:Originally posted by my2boys:
[b]I had the same problem here in South Florida. The last time I went I was told they could not gaurentee my son's safety. I walked out and haven't been back. [/b]
My PA son has eaten at Applebees without a problem BUT--one time we ordered a platter of chicken tenders and there was one piece of fried fish that accidently found its way on the platter. Of all the people that ate from the platter, my fish allergic son found the only piece of cod!!! They were very apologetic, gave us gift cards to come back and assured us that they are allergy conscious and will do an inservice with their staff.
My2boys: I also live in South Florida. Maybe we can compare notes.

Posted on: Fri, 03/24/2006 - 7:39am
caryn's picture
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Joined: 11/20/2002 - 09:00

I actually called applebees last week -- the number on their web site for customer service -- i was informed that they could give me information about the top 8 allergens and their menu however if i was interested in anything else -- which I was (corn) i would need a physicians note. I was disappointed and let them know this -- she said the other option was to ask the store manager if they knew the information and I explained that I was trying to be proactive and not waiting until we were sitting at a table to ask questions about my sons MFA. They have lost our business as a family because they were unwilling to help.
I then called Max and Ermas and were able to find 1 food item on the kids menu that would be okay and thanked them that they would help us.

Posted on: Fri, 03/24/2006 - 12:09pm
Marizona's picture
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Joined: 01/16/2002 - 09:00

Quote:Originally posted by Beth V:
[b] My PA son has eaten at Applebees without a problem BUT--one time we ordered a platter of chicken tenders and there was one piece of fried fish that accidently found its way on the platter. Of all the people that ate from the platter, my fish allergic son found the only piece of cod!!! [/b]
Aren`t they going to be made in the same fryer anyhow? One thing I will never order in a restaurant for my pa egg allergic son is anything fried. Anything you order is cross contaminated with anything else that was made in the fryer earlier that day. Not that this excuses their mistake, but I will never order anything fried for my son with food allergies in a restaurant. Way too much cross contamination.

Posted on: Fri, 03/24/2006 - 12:37pm
ajgauthier's picture
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Joined: 04/13/2005 - 09:00

...you know, now that they have that d*mned peanut sauce appetizer, I don't eat at Applebee's anymore. I was there for a happy hour when that Thai app. first came out, and the server went back in the kitchen, came back out with another server (maybe she was training), and that guy told me very clearly, though very slyly (like he wasn't supposed to be telling me), that the peanut sauce gets over everything in the plating area. He said they lost an employee who was PA b/c she kept getting rashes and reactions on her hands!
So, no more Applebee's for me...
Adrienne
------------------
30-year old survivor of severe peanut/tree nut allergy

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