Anyone Know Anything About Air Tran?

Posted on: Mon, 08/28/2006 - 5:19am
Heather3's picture
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Joined: 09/30/2004 - 09:00

I called and they said they don't serve peanuts but instead serve pretzels. I got the usual lecture about how they can't control what food people bring on the plane. Has anyone else ever traveled Air Tran?

Posted on: Mon, 08/28/2006 - 9:57am
rebeccas's picture
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Joined: 07/05/2003 - 09:00

We flew Air Tran in June with our severly PA 8-yr-old. We had no problems whatsoever...not a nut in site. The planes are new and have satellite radio - nice, if you're lucky enough that the kids fall asleep. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Posted on: Tue, 08/29/2006 - 10:40am
Emily Lowe's picture
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Joined: 03/18/2002 - 09:00

My college age son flies to and from Boston regularly on Air Tran and there is no problem.
------------------

Posted on: Tue, 01/09/2007 - 11:16pm
yuck2nuts's picture
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Joined: 02/28/2002 - 09:00

We are considering Air Tran for a future flight and I just got this reply from them...
Dear Ms. XXX,
Thank you for contacting AirTran Airways. Airtran does not serve peanuts while on board, pretzels are served in coach, and other chips/snacks are served in business class, but no peanuts! If you will let the flight attendant know when you board that she is highly allergic, they may be able to inform other passengers of the situation, to decrease any risk of an attack.
Let me know if there is anything else I can help you with, have a wonderful day!
Abby Ondr
AirTran Airways

Posted on: Mon, 03/26/2007 - 12:31am
yuck2nuts's picture
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Joined: 02/28/2002 - 09:00

We just returned from our trip using AirTran. We had 3 legs and had varying experiences. Here is my response to AirTran's customer service...
Dear Ms. Ondr,
We just returned from our trip on AirTran. We experienced 3 legs (Boston to Orlando and then Daytona Beach to Atlanta to Boston).
On the trip from Boston to Orlando, the woman working at the gate gave us a blank stare when I mentioned that my daughter had a peanut allergy. I also mentioned it to the flight attendant, and she came and asked the people in the surrounding rows not to eat any nuts for the flight.
Coming home, the flight attendant on the Daytona Beach to Atlanta flight said she would make an announcement, but never did. The passenger right next to us (my daughter and I had the middle and aisle seat and the other passenger was next to the window) opened up a bag of peanuts. I asked if he would please put them away. He reluctantly did. I was very uncomfortable with the situation.
On the Atlanta to Boston flight, I mentioned the allergy to 2 flight attendants. Both of them said "we don't serve peanuts." I mentioned that on other flights I had been told that an annoucement would be made or that passengers in surrounding rows would be asked to not eat nuts. Both flight attendents said in unison "No. We never do anything like that." They both seemed annoyed that I would even ask them to do it. During the flight, the 2 women behind us opened up some peanuts (I think they were peanut M&Ms). We immediately smelled it and I looked behind me and asked if they would put them away because my daughter has a life threatening allergy. They didn't say anything so I waited another minute and said that if they weren't able to put them away, I would need to get the flight attendant and have our seats switched. So they did put it away, but again, it was a very uncomfortable situation.
The most frustrating thing for me in flying AirTran is that it didn't seem like the flight attendants had any specific policy for handling this. They each had their own personal policies or guessed at what they should be doing.
Until AirTran creates a more formal policy for dealing with this, we will not be able to fly with you again.
Sincerely,
XXXX

Posted on: Mon, 03/26/2007 - 12:45am
kelly01's picture
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Joined: 03/19/2001 - 09:00

We have flown AirTran with my son (PA) several times and loved it. The snack they served may have been "may contains" though, so we just brought another snack for my son.
Kelly
P.S. I am raising another thread regarding people bringing on their own peanuts...I feel that raises another whole issue...

Posted on: Mon, 07/16/2007 - 11:59am
3nicks's picture
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Joined: 03/08/2004 - 09:00

We just flew to Atlanta using AirTran. We had done the "contact us" process and got the standard update regarding passengers - but we did get the folowing response:
*********************************
If you would like an announcement made on the aircraft (as JetBlue does) you would have to request that the day of the flight. As you board the aircraft the lead flight attendant will be greeting passengers near the door of the aircraft. You can take a brief moment while boarding to notify him/her of the passengers allergy and ask that he/she make an announcement on the subject.
Sincerely,
Customer Relations Department
AirTran Airways
***************************************
Using a copy of the e-mail as we boarded - we found the flight crews very helpful and supportive and they made an announcement with no issues
I would fly AirTran again.

Posted on: Mon, 08/28/2006 - 9:57am
rebeccas's picture
Offline
Joined: 07/05/2003 - 09:00

We flew Air Tran in June with our severly PA 8-yr-old. We had no problems whatsoever...not a nut in site. The planes are new and have satellite radio - nice, if you're lucky enough that the kids fall asleep. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Posted on: Tue, 08/29/2006 - 10:40am
Emily Lowe's picture
Offline
Joined: 03/18/2002 - 09:00

My college age son flies to and from Boston regularly on Air Tran and there is no problem.
------------------

Posted on: Tue, 01/09/2007 - 11:16pm
yuck2nuts's picture
Offline
Joined: 02/28/2002 - 09:00

We are considering Air Tran for a future flight and I just got this reply from them...
Dear Ms. XXX,
Thank you for contacting AirTran Airways. Airtran does not serve peanuts while on board, pretzels are served in coach, and other chips/snacks are served in business class, but no peanuts! If you will let the flight attendant know when you board that she is highly allergic, they may be able to inform other passengers of the situation, to decrease any risk of an attack.
Let me know if there is anything else I can help you with, have a wonderful day!
Abby Ondr
AirTran Airways

Posted on: Mon, 03/26/2007 - 12:31am
yuck2nuts's picture
Offline
Joined: 02/28/2002 - 09:00

We just returned from our trip using AirTran. We had 3 legs and had varying experiences. Here is my response to AirTran's customer service...
Dear Ms. Ondr,
We just returned from our trip on AirTran. We experienced 3 legs (Boston to Orlando and then Daytona Beach to Atlanta to Boston).
On the trip from Boston to Orlando, the woman working at the gate gave us a blank stare when I mentioned that my daughter had a peanut allergy. I also mentioned it to the flight attendant, and she came and asked the people in the surrounding rows not to eat any nuts for the flight.
Coming home, the flight attendant on the Daytona Beach to Atlanta flight said she would make an announcement, but never did. The passenger right next to us (my daughter and I had the middle and aisle seat and the other passenger was next to the window) opened up a bag of peanuts. I asked if he would please put them away. He reluctantly did. I was very uncomfortable with the situation.
On the Atlanta to Boston flight, I mentioned the allergy to 2 flight attendants. Both of them said "we don't serve peanuts." I mentioned that on other flights I had been told that an annoucement would be made or that passengers in surrounding rows would be asked to not eat nuts. Both flight attendents said in unison "No. We never do anything like that." They both seemed annoyed that I would even ask them to do it. During the flight, the 2 women behind us opened up some peanuts (I think they were peanut M&Ms). We immediately smelled it and I looked behind me and asked if they would put them away because my daughter has a life threatening allergy. They didn't say anything so I waited another minute and said that if they weren't able to put them away, I would need to get the flight attendant and have our seats switched. So they did put it away, but again, it was a very uncomfortable situation.
The most frustrating thing for me in flying AirTran is that it didn't seem like the flight attendants had any specific policy for handling this. They each had their own personal policies or guessed at what they should be doing.
Until AirTran creates a more formal policy for dealing with this, we will not be able to fly with you again.
Sincerely,
XXXX

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