Anyone else been told Kraft \"doesn\'t have info\" about shared lines?

Posted on: Tue, 01/22/2002 - 2:42am
marina_twinmom's picture
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Joined: 09/06/2001 - 09:00

I just called Kraft and talked with someone named Michael in the "Cheese and Pizza" department (1-800-634-1984). He told me that they don't have information about which products are manufactured on shared lines, but assured me that they consider them safe anyway because they sanitize them between products. Gee, how reassuring.

Has anyone else run into this problem?

He gave me a couple of other numbers to call for other Kraft products. I'm going to call them and find out what they have to say.

I'm disappointed in Kraft.

Posted on: Tue, 01/22/2002 - 2:58am
marina_twinmom's picture
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Joined: 09/06/2001 - 09:00

I just called the number Kraft gave me for Nabisco cookies and crackers (1-800-370-1114), and talked with someone named Tasha. She read the same prepared statement, saying they make many things on shared lines but that they're safe. When I pressed her further, she said that she doesn't have any info about which items are made on shared lines. She did, however, forward me to their Headquarters Office (I'm on hold now).
How frustrating. [img]http://uumor.pair.com/nutalle2/peanutallergy/frown.gif[/img]

Posted on: Tue, 01/22/2002 - 3:04am
marina_twinmom's picture
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Okay, now I'm extremely upset. I talked with Kim at Kraft's Headquarters Office. She told me that we should avoid ALL Nabisco and Kraft products (everything from Honey Maid graham crackers to Oscar Meyer hot dogs to Kraft Singles American cheese to Nilla Wafers to Ritz crackers) because most of them are made on shared lines. She said that even she didn't know which were made on shared lines or not, and that she couldn't find out for me.
Has anyone had a better response from Kraft? Until now, I thought that plain Ritz crackers, Nilla Wafers, and Oreos were supposed to be made on dedicated lines. I guess I was wrong??

Posted on: Tue, 01/22/2002 - 3:05am
anonymous's picture
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Joined: 05/28/2009 - 16:42

Kraft has told me the same thing. However, Nabisco told me a few months ago that if a product is processed on shared equipment, peanuts will be listed in the last line of the ingredient statement. I wonder if they have changed their policy.
ConAgra (Hunt's, Healthy Choice, etc.) is another bad one. When I asked if their "natural flavoring" contained any peanuts/peanut oil, they told me that was proprietary information and someone would have to call me back. That was over six months ago and I have still not heard from them. This is frustrating -- but I simply don't buy products from companies that can't provide straight answers.
Let us know if you hear anything else from Nabisco.

Posted on: Wed, 01/23/2002 - 12:52am
Anonymous's picture
Anonymous (not verified)

marina, I do know that I posted a response that I received from Nabisco quite some time ago in a number of threads re their different cookies in this particular part of the board.
What I remember being told on the phone was that in Canada, the Christie's plant that produces the cookies has a cement divider between products produced with peanuts and "peanut free" products.
Now, given that I have never been to the actual facility although I did live near it for years (wish I did now, just for this one), who knows if there is really a concrete barrier or not.
Again, though, and I'll try to find it later, as DH just walked in and needs computer IMMEDIATELY, I will see if I can find the Nabisco response I got.
Also, I just posted an e-mail response I got from Kraft Canada re Philadelphia Cream Cheese under a separate heading.
This, to me, is another case of if 10 of us called a particular company on a specific day with the SAME question and spoke with 10 different reps, I truly believe we would receive 10 different responses.
It is maddening! [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Wed, 01/23/2002 - 1:07am
Anonymous's picture
Anonymous (not verified)

marina_twinmom, I did re-raise the Nabisco thread (which wasn't too far below yours). If you look at the first post on the 2nd page, it's from me and what I was told re Nabisco/Christie products for Canada.
I hope this helps.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Wed, 01/23/2002 - 2:40am
marina_twinmom's picture
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Joined: 09/06/2001 - 09:00

Sorry! I should have specified that the info I posted above was for U.S. products.

Posted on: Wed, 01/23/2002 - 3:16am
Anonymous's picture
Anonymous (not verified)

marina_twinmom, it's okay. I *should* have checked your profile to see if I was responding to an American or a Canadian. That can also be really confusing, can't it?
And that's another thing that ticks me off immensely. The large corporations that own the Canadian companies who do label properly are, by and large American companies that don't label properly.
The reason I didn't check your profile was I was fairly sure that you had asked a question about Anaphylaxis Canada (or something like that, but Canadian specific), but you know me, I was probably [img]http://uumor.pair.com/nutalle2/peanutallergy/confused.gif[/img] as usual and got your UserName mixed up with another one.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Wed, 01/23/2002 - 3:18am
Anonymous's picture
Anonymous (not verified)

Oh, another thing I wanted to mention when contacting suppliers. I prefer e-mailing them. I'm not clear why because I don't know if an e-mail would hold any more water than a telephone call, but I feel as though I have something *written* by the company. Also, when I e-mail anyone with an inquiry, I'm able to come here and post the information to share with other people. I really don't trust the consistency of customer service representatives on the telephone although I do resort to the telephone when I absolutely have to.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Wed, 01/23/2002 - 3:30am
nopeanuts's picture
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Joined: 06/20/2001 - 09:00

I just called Nabisco yesterday regarding their Teddy Grahams and Wheat Thins. The woman I spoke to basically said they have shared lines but clean them between runs. There is nothing on the packages to indicate this.

Posted on: Wed, 01/23/2002 - 4:00am
smack's picture
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Joined: 11/14/2001 - 09:00

Dateline, 20/20 , need to do an expose` (can't get the accent right) on these companies.
This is what I gathered after an extensive talk with Dervala at Christies/Nabisco/Kraft-now.
In Canada they choose to label. If there is a chance of cross-contamination because that line makes various items, some contain nuts, some may not, then they label accordingly.
The Canadian manufacturer's make U.S. products for the U.S. only, as well. There is no laws in Canada as far as labelling however the company chooses to do this for Canadians.
For the American made products that they produce they don't label because the U.S. don't tell them to. It sounds almost sickening that they do it for us Canadians but not the Amercians and like Cindy mentioned the company is American owned.
So, the products could be unsafe because they are cross-contaminated, and you the American consumer ARE TAKING A RISK BUYING THESE PRODUCTS.
If Kraft bought Nabisco/Christies/Lifesavers/and whoever else, they should have enough money too change there laws for the Americans.
Again, we need some spys on the inside that work in these factories willing to expose what "really goes on".
p.s. I forgot to add that the "Lines are dedicated for the Canadian products that are safe from contamination.
The Line's they make American made products only, that may not contain peanut, or nuts, may change with a phone call, so they start making something that contains peanuts and they would just clean the equipment, but not label "May have come in contact with".
Hope I'm making myself clear here.
[This message has been edited by smack (edited January 23, 2002).]

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