Any experience with West Jet Airline

Posted on: Mon, 01/16/2006 - 2:12am
anonymous's picture
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Joined: 05/28/2009 - 16:42

Hi,

We are heading from Canada to Disney in Florida with our PA son on West Jet airline. Has anyone experienced travelling with them. We plan to call ahead with the info re our allergy. It's our son's first time on a plane, not sure what to expect...I appreciate any input.

Thanks.

Posted on: Mon, 02/27/2006 - 5:12am
Life of Riley's picture
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Joined: 11/19/2004 - 09:00

j'smom: sorry you didn't get any replies from us Canadians here about your question regrding westjet. How did your flight go? Any suggestions~wrinkles for others to take note of if flying West Jet? I wish they would fly to Nassau as that's where we are scheduled to fly to next.

Posted on: Tue, 03/14/2006 - 6:15am
anonymous's picture
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Joined: 05/28/2009 - 16:42

Hi again,
We had a very good experience with West Jet and we would definitely fly with them again. We did call in advance and were informed that no peanuts were served on West Jet. We informed them over the phone of the PA and a notation was made on our reservation. At the check in at the airport the notation was acknowledged, and at the gate we reminded them re allergy. We were assured that no peanuts are served. At the gate before we boarded the head flight attendant came off the plane and spoke directly first to our son and then us. She wanted to ensure that we had our sons epipens with us on the plane. She then stated that many people with allergies check their epipens with their baggage and then cannot access them. She was quite attentive and we were allowed early boarding and then were able to wipe down the seat for our son with lysol wipes for extra peace of mind. No peanuts served, just packages of either oreos or pretzels. Our son did not have either as I brought snacks for him, but it was great for our peace of mind.
We found the flight crew going down to be slightly more attentive and aware re the allergy. We were told the policy with West Jet is if allergies present then automatically seated at or near front of plane, as we were going down on initial and connecting flight to Orlando. But when leaving Orlando we were seated almost at back of plane. We questioned this, and at the airport they hadn't seen the notation re the allergy with our reservation although they acknowledged it was there. Our seats were not changed but we had no problems at all. However, at the gate they seemed a bit impatient and not as aware of things.
All in all it was good and we had no problems at all. It gave us a lot of peace of mind that they don't serve peanuts. For us that is such a scary thought of being in a closed environment and people all around you opening up peanuts as happens with some airlines. We were very pleased with West Jet.
Good luck with your upcoming trip. All the best.

Posted on: Tue, 06/06/2006 - 5:07am
anonymous's picture
Offline
Joined: 05/28/2009 - 16:42

Thanks so much for your posting. We are flying Westjet next month from Vancouver to TO. I did book with them because I read they were a no peanut airline but it's nice to hear you had a good experience.
Thanks again.

Posted on: Mon, 02/27/2006 - 5:12am
Life of Riley's picture
Offline
Joined: 11/19/2004 - 09:00

j'smom: sorry you didn't get any replies from us Canadians here about your question regrding westjet. How did your flight go? Any suggestions~wrinkles for others to take note of if flying West Jet? I wish they would fly to Nassau as that's where we are scheduled to fly to next.

Posted on: Tue, 03/14/2006 - 6:15am
anonymous's picture
Offline
Joined: 05/28/2009 - 16:42

Hi again,
We had a very good experience with West Jet and we would definitely fly with them again. We did call in advance and were informed that no peanuts were served on West Jet. We informed them over the phone of the PA and a notation was made on our reservation. At the check in at the airport the notation was acknowledged, and at the gate we reminded them re allergy. We were assured that no peanuts are served. At the gate before we boarded the head flight attendant came off the plane and spoke directly first to our son and then us. She wanted to ensure that we had our sons epipens with us on the plane. She then stated that many people with allergies check their epipens with their baggage and then cannot access them. She was quite attentive and we were allowed early boarding and then were able to wipe down the seat for our son with lysol wipes for extra peace of mind. No peanuts served, just packages of either oreos or pretzels. Our son did not have either as I brought snacks for him, but it was great for our peace of mind.
We found the flight crew going down to be slightly more attentive and aware re the allergy. We were told the policy with West Jet is if allergies present then automatically seated at or near front of plane, as we were going down on initial and connecting flight to Orlando. But when leaving Orlando we were seated almost at back of plane. We questioned this, and at the airport they hadn't seen the notation re the allergy with our reservation although they acknowledged it was there. Our seats were not changed but we had no problems at all. However, at the gate they seemed a bit impatient and not as aware of things.
All in all it was good and we had no problems at all. It gave us a lot of peace of mind that they don't serve peanuts. For us that is such a scary thought of being in a closed environment and people all around you opening up peanuts as happens with some airlines. We were very pleased with West Jet.
Good luck with your upcoming trip. All the best.

Posted on: Tue, 06/06/2006 - 5:07am
anonymous's picture
Offline
Joined: 05/28/2009 - 16:42

Thanks so much for your posting. We are flying Westjet next month from Vancouver to TO. I did book with them because I read they were a no peanut airline but it's nice to hear you had a good experience.
Thanks again.

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