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Posted on: Tue, 05/22/2001 - 3:02am
anonymous's picture
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Joined: 05/28/2009 - 16:42

I just returned from San Juan and flew American back. When we originally made the flight, we requested a peanut-free flight and were assured by the agent that it would be peanut-free. No one ever called or sent us a form to be filled out. When we checked in at the airport, we double-checked to make sure that the flight would be peanut-free. The agent told us that she wasn't sure. We mentioned that we had requested it when we booked the tickets, and her response was that they served lasagna on the flight as it was a dinner flight. After about 10 minutes, she told us that American Airlines do not serve peanuts. They actually served pasta and beef for dinner (no lasagna) and as far as I could tell there were no peanuts on the flight (don't know if there were any peanut oils used in the food, etc.)
Just thought that I would share with you my experience.

Posted on: Tue, 05/22/2001 - 6:30am
EILEEN's picture
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Joined: 04/06/1999 - 09:00

cbemidwest, please write to AA detailing this event(including a special letter to Special Services), no-one should have to take that cr-- from a flight attendant (perhpas her family is the pn business?).

Posted on: Thu, 05/24/2001 - 12:54am
cbemidwest's picture
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Joined: 03/13/2001 - 09:00

I wrote to them about a month ago and have yet to hear back. hmmmm. Will post their response if I receive one.
Wishing safe flights for all this summer.
cbe

Posted on: Wed, 05/30/2001 - 3:38pm
anonymous's picture
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Joined: 05/28/2009 - 16:42

I talked to an agent yesterday who told me not only were my kids signed up for PBJ sandwiches for lunch, but that peanuts would be served as snack. I about freaked since we have flown American before with no problems. He put me on hold and came back and explained to me that the peanuts are only on overseas flights. My kids meals were changed but don't know about other meals on board. I do feel much better now though.
Special Services called today. I was pleased just to get a response. She told me no peanut snacks are served in coach on domestic flights, but first class has peanut free mixed nuts. She said they will flag our flights as peanut free and I am to remind the gate before we enter the plane. She also advised me to wipe the trays etc. (which of course I already do) and that they cannot guarantee passengers haven't brought peanuts aboard. I felt like this was a fairly satisfactory response and that they take peanut allergies seriously.

Posted on: Sat, 08/18/2001 - 6:43am
momma2rac's picture
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Joined: 03/03/2000 - 09:00

My son and I just flew AA again. Very helpful. One thing I did do is request a peanut free meal for myself and a hotdog meal for my son. They use Nathans hotdogs. Naturally I had food for him in my bag. I also requested a peanut free flight. The cookies on the tray were labeled well - to say they werent safe. All in all I was very pleased, however I know to what to request etc. As a matter of fact on the outbound flight they removed the nuts from First Class - they do not contain peanuts. I didnt ask for this because I have been told in the past they will not remove them from First.

Posted on: Sun, 08/19/2001 - 12:00pm
karyn's picture
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Joined: 03/14/2001 - 09:00

While booking flights on American to Hawaii we requested a peanut free flight. The res agent acted like she had never heard of such a thing. The 2 supervisors I then talked to said that peanuts could not be removed from flights. None of them had heard of any special services dept. They acted like I was a complete idiot! They said--are you ready for this--that they would assure us that WE would not be served any peanuts! Well, duh, my husband is an adult. He can take care of that part! I don't know what to do except try to call again and get an agent who knows something!It is so frustrating!

Posted on: Tue, 10/16/2001 - 5:05am
nonutsforCaroline's picture
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Joined: 09/10/2001 - 09:00

I flew AA twice last week with my 2 year old. They were very good about providing a peanut free meal HOWEVER they replaced the cookie and chips with an apple, so my childs lunch was a turkey sandwich and an apple. I dont know at what age a child is able to eat a whole apple, but this was wasted on us.

Posted on: Wed, 04/17/2002 - 2:53am
California Mom's picture
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Joined: 07/14/2000 - 09:00

We flew AA twice last week (from SF to Boston and back again), and had great experiences with the peanut free flights. Both flights left in the very early morning, and we were correctly assured that there would be no peanuts served. We had previously arranged this with special services, and had faxed the doctor's letter to them, etc. The "uh oh" part of this is that in my 7 year old daughter's "peanut free" snack there were snackwell choc. chip cookies with peanut flour listed as an ingredient! I handed them to the flight attendant who was totally astonished and promised me she would report it. She did get an apple and a yogurt, so that was great. I will definitely feel comfortable flying AA again.

Posted on: Thu, 08/31/2006 - 12:16pm
Adele's picture
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Joined: 01/31/2005 - 09:00

Thanks for posting the letter from American. I flew American internationally in May/June and also called prior to the trip to see if I could at least order a plain salad.
(I'm an adult with PA) I was told that American wouldn't guarantee anything to be peanut free. I took my own food.....but on the trip home out of Paris, I had trouble finding much....so ate rice cakes and cheese for 12 hours.
I was traveling with a friend who has celiac disease. She ordered a gluten-free meal that I wish I had ordered.
She had a fresh fruit plate, yoplait yogurt (labeled) and one or two other things I could have eaten.
From now on, I'll order the gluten-free meal in hopes that there's something safe to eat in the meal.

Posted on: Mon, 09/04/2006 - 8:54am
smudgesgarden's picture
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Joined: 02/26/2006 - 09:00

we just flew american to disney. i thought they were great on the way down they made an anouncement about not eating any carried on peanuts or peanut products. and then they didnt serve the mixed nuts just in case... and on the way back they made an anouncement and also didnt serve any of the mixed nuts and in fact half way though the flight they made a second anouncement saying a small child on the flight has a life threatining peanut allergy and to please put away the open container of peanuts so we dont have an emergency on the flight~!!!!! i didnt even see the person eating the nuts but i was very happy.. ( john had an alergic reaction anyways but a dose of benadryll cleared it right up) i couldnt thank them enough and have written them a thank you note with the names of the flight crew that was on board!1
will i fly AMERICAN again?
YES YES YES!!!!
just wanted to share some good news about an airline!!!

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