Alaska Air

Posted on: Tue, 04/04/2006 - 3:31am
anonymous's picture
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Joined: 05/28/2009 - 16:42

Has anyone had any luck with Alaska Air's "Peanut Free Buffer Zone"?

[This message has been edited by mom2lily&thomas (edited April 04, 2006).]

Posted on: Sun, 04/09/2006 - 3:02pm
momandwork's picture
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Joined: 12/02/2004 - 09:00

We fly Alaska as they are the only ones that have a direct route we need. They used to have a peanut freezone that was simply one row in fron of us and one row behind us that they did not serve peanuts but that they served peanuts everywhere else. They also have been incredibly rude and ill mannered. The problem is that Southwest airlines absolutely serves peanuts and we were told not to fly it bacause they would make no accomodation for us. I hate flying.

Posted on: Sun, 04/09/2006 - 5:25am
Hazel's picture
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Joined: 04/22/2004 - 09:00

Hi there: We flew Alaskan two years ago and we will never fly on that airline again with our son. This "buffer zone" policy wasn't around then to my knowledge. There is still a huge possibility that peanuts will be served on your flight. There is no point in phoning them up to ask either - they won't be able to tell you - not until you're ready to board!
When we boarded there were peanuts on the floor and one was lodged in the seat. I checked things out before I booked and was told that they couldn't guarantee a peanut-free snack. At no time did anyone come out and say "we serve peanuts." I asked them this directly. There is a big difference between actually serving them and saying our snacks "may contain". That trip was a nightmare there and back.
I would not recommend flying Alaska if you or someone you're travelling with has a peanut allergy. The vast majority of the Alaska Air personnel were not at all helpful, understanding or accommodating.
After that holiday we were ready for another one!

Posted on: Sun, 04/09/2006 - 12:58pm
Momcat's picture
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Joined: 03/15/2005 - 09:00

We have used the buffer zones on Alaska with mixed results. Be sure you remind people at each stage. We assumed that the gate attendant would notify the flight attendants (she told us she would) but that did not happen. Remind the flight attendants yourself. We also had to remind each flight attendant separately--very annoying! But they did honor the buffer zone when we kept reminding everybody.
Beware of dirty planes with peanuts all over the floor etc. Preboard and clean up. The flight attendants refused to help me clean anything (not their job!) I just wonder--what ever happened to good old customer service?
Cathy

Posted on: Thu, 07/06/2006 - 8:33am
iansmom's picture
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Joined: 07/26/2001 - 09:00

I can't speak to the peanut-free buffer zones, but I did just take 4 flights on Alaska Airlines in the past week (2 from Anchorage to Dallas, and 2 back). I slept through most of the first flight, so I don't know if they served peanuts as a snack. The flight left at 3am, so most everyone was sleeping. BTW, I was traveling alone, so I didn't have to make any arrangements for my PA DS, and I have no food allergies to worry about. The other 3 flights had beverage service and a heated sandwich for the snack-type meal. A cookie was served with one of the sandwiches, and it was undoubtedly a "may contain", though it didn't have an ingredient label on it. I don't travel much anymore, but this was the first time I think I've ever not seen any nuts while flying.
I like to hope that Alaska is finally getting a clue.

Posted on: Thu, 07/20/2006 - 3:39pm
erl's picture
erl
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Joined: 10/06/2001 - 09:00

I flew Alaska last weekend and it was awful. I flew with a group and our coordinator was assured the flight would be peanut free. I was on board and asked a flight attendant who said they would be serving peanuts. Long story short, I was pulled from the plane. Each person at this airline will give you a different story of their policy. They don't communicate or problem solve well as an organization. I will never fly them again.

Posted on: Thu, 07/20/2006 - 3:55pm
princesshinmighty's picture
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Joined: 04/27/2002 - 09:00

Wow this is rather surprising to me.
I actually interviewed with Alaskan Air's sister company, Horizon, a few weeks ago. They were really stressing how customer service and safety come first...that the plane cleaning is the FA's responsibility, and that they take pride in having clean, on-time, friendly flights.
I've, of course, never flown either airline, but that just seems like something AmericaWest would do, not them! :S

Posted on: Tue, 03/27/2007 - 10:02am
cynde's picture
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Joined: 12/10/2002 - 09:00

We just returned from a trip on Alaska and they were great, they switched the snack to a PN free one (don't know how they did that) and made an announcement for anyone on board who had brought their own food to not open it if it contained PN in any form.
This was from LA to Seattle. We will definitely fly with them again.

Posted on: Wed, 03/28/2007 - 12:01am
shayesmom's picture
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Joined: 03/26/2007 - 09:00

We had the same experience as cynde back in 2004. We flew Alaska Air from Oregon to Anchorage and then Fairbanks to Seattle. On one flight they had gotten the message about dd's allergies and had a non-nut snack for flight. On the other, it had been overlooked but when I reminded them at the gate, they scrambled and either found a replacement or served nothing. (There have been sooooo many of these instances over the 6 yrs of flying w/dd's allergies, I can't keep it all straight - lol!) I *do* distinctly recall though, that on both flights they were happy to make the announcement requesting that people not open nut-containing foods on board.
FTR, we *always* carry a letter from dd's allergist stating that her PA/TNA's are airborne and if they get an "iffy" look on their face, I politely brandish the envelope and offer to let them see it. They've never asked to, and it's never been a problem. Often, they speak directly to dd about her allergies, asking her "what would happen if..." Dd loves this and it really seems to make the FA want to help even more. I say, "work it, baby, work it!"

Posted on: Sun, 04/09/2006 - 3:02pm
momandwork's picture
Offline
Joined: 12/02/2004 - 09:00

We fly Alaska as they are the only ones that have a direct route we need. They used to have a peanut freezone that was simply one row in fron of us and one row behind us that they did not serve peanuts but that they served peanuts everywhere else. They also have been incredibly rude and ill mannered. The problem is that Southwest airlines absolutely serves peanuts and we were told not to fly it bacause they would make no accomodation for us. I hate flying.

Posted on: Sun, 04/09/2006 - 5:25am
Hazel's picture
Offline
Joined: 04/22/2004 - 09:00

Hi there: We flew Alaskan two years ago and we will never fly on that airline again with our son. This "buffer zone" policy wasn't around then to my knowledge. There is still a huge possibility that peanuts will be served on your flight. There is no point in phoning them up to ask either - they won't be able to tell you - not until you're ready to board!
When we boarded there were peanuts on the floor and one was lodged in the seat. I checked things out before I booked and was told that they couldn't guarantee a peanut-free snack. At no time did anyone come out and say "we serve peanuts." I asked them this directly. There is a big difference between actually serving them and saying our snacks "may contain". That trip was a nightmare there and back.
I would not recommend flying Alaska if you or someone you're travelling with has a peanut allergy. The vast majority of the Alaska Air personnel were not at all helpful, understanding or accommodating.
After that holiday we were ready for another one!

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