Air Canada - conflicting reports

Posted on: Fri, 06/01/2001 - 2:07am
Knapp's picture
Joined: 12/07/2000 - 09:00

pI booked a flight for my PA daughter on A/C. Explained PA. The girl called me back and said that they changed their policy and they had the right to provide peanuts and would not say it would be a peanut free flight. I immediatley called back and someone else said their policy is that they would not serve peanuts but could not guarantee a nut free flight due to other passangers carrying nuts. I then called, e-mailed, mailed a letter to A/C to get a copy of their policy. That was 2 weeks ago. To date I have not had a /
Does anyone know what their actual policy is?br /
I was in contact with the Allergy Association here in Toronto. They are interested in knowing as they were informed that no peanuts would be provided on A/C flights./p

Posted on: Sun, 06/03/2001 - 5:59am
SharonA's picture
Joined: 11/16/2000 - 09:00

I not only would not trust Air Canada, I am furious with them. I posted many weeks/months? ago and sent them an email asking for their policy on serving peanuts/nuts on flight and their use of emergency measures.
I keep getting asked for my name, number, fax ect but have never recieved a response in spite of sending the requested information about 5 times.
Nuts were served in first class even when there was a slim chance that peanuts would not be served in coach. (I guess they think that peanut allergic people cannot afford 1st class)
I was told on my very last flight with Air Canada that there is a policy that the stewardess was not permitted to give me a shot of epi if I had a reaction. I wrote asking them to let me know if that was accurate but once again, no reply.
I have asked for their policy and have never recieved a reply.
I would suggest that if you wish to know for sure, write to your local newspaper and ask them to find out for you. With the chance of negative publicity, perhaps they will be more receptive to providing you with the answers that you want.
I feel safer on Westjet and if I can use their airline that is the one of choice for me.

Posted on: Mon, 06/11/2001 - 7:19am
JJardine's picture
Joined: 06/11/2001 - 09:00

Hi, I have a severe reaction to nuts, including peanuts. I travel extensively for business (100,000+ miles/yr) and most of that is done on AirCanada. I live in Calgary but fly 100+ times a year, primarily in North America, with some European destinations.
Here are my experiences with Air Canada:
Business Class: Nuts (including, but not limited to peanuts) are always available.
Economy: Nuts are not normally served, though in the last 4 weeks I've been on 3 flights from Calgary to Toronto where Cashews have been served.
When nuts were served in Economy I complained to the Stewardess, but at that point it was really too late to do anything about it - Luckily I had no reaction.
If Air Canada is reading this: I don't fly business class BECAUSE you serve nuts there.
I avoid KLM because they still serve peanuts (at least on trans-atlantic flights).
Hopefully this helps a little.

Posted on: Mon, 08/20/2001 - 4:11am
Gardner's picture
Joined: 04/05/2001 - 09:00

Winnie an Air Canada representative in Toronto told me today that Air Canada serves mixed nuts in economy when they have excess stock from first class. She told me that the mixed nuts DO CONTAIN peanuts. Her truly brillant comment was to not eat the peanuts if they are served to us. I told her that this was a really stupid comment - did I really need a CSR to tell me not allow my son to eat something that I knew would kill him. I told her she obviously didn't have enough knowledge to answer my question and requested to speak with a supervisor and to know Air Canada's policy on serving peanuts. She left me on hold for a while and came back with a phone number for "Customer Solutions" - and guess what - it was an automated only phone line. Not one bit of help!
I asked my father-in-law to call which he did 10 minutes after my initial call. He was told that Air Canada serves mixed nuts or cashews in first class. However the nuts do NOT include peanuts. Who are we to believe? Eventhough we have requested nut free dinner entres I am not sure I can trust Air Canada after customer service rep Winnie's comments. Does anyone else have experiences good or bad with Air Canada. Thanks for your help.

Posted on: Tue, 01/01/2002 - 3:20am
darthcleo's picture
Joined: 11/08/2000 - 09:00

well, I just talked to a representative a few days ago, and while booking seats, I asked for a peanut free meal for my son, and it's just not one of the options. She tried to "push" the diabetic meal as a solution, huh?
I fly Air Canada very often, and in economy class, I havent'seen peanuts in ages. But the meals are not peanut safe.

Posted on: Wed, 01/02/2002 - 1:37pm
Anna's picture
Joined: 07/20/1999 - 09:00

Hi, Darthcleo.
A solution that many PA individuals have arrived at is to prepare their own meals or snacks for air travel. Some parents and PA adults prefer not to eat in-flight at all, just in case. I would personally never expect an airline to be able to guarantee a perfectly safe meal, and I would not trust them to avoid cross-contamination in any event. I would be thrilled simply to know that the environment is peanut and nut free. Best of luck!

Posted on: Tue, 03/19/2002 - 1:11am
anonymous's picture
Joined: 05/28/2009 - 16:42

I am looking to fly to Orlando with my PA daughter. I was hoping to fly Air Canada. I called and they said the old fall back. We cannot guarantee. She checked with another person and said they do not serve peanuts, only pretzels or granola bars. (hence the possibility of peanuts in the bars). I know J.J. has flown alot with air canada....what has anyone's experience been recently..say Jan 2002 until now???
Waiting patiently for your reply!!

Posted on: Tue, 03/19/2002 - 12:47pm
anonymous's picture
Joined: 05/28/2009 - 16:42

We had a good experience last year going from Toronto to Orlando on Air Transat. No peanut products served but couldn't guarantee the meal, therefore recommended bringing your own food.
Apparently on the flight to Orlando there were 4 or 5 PA people on board. The flight attendant made an announcement at the beginning of the flight letting the passengers know this, and asking that no peanuts/peanut products that may have been brought on board be eaten during the flight.
Sorry, no experience with Air Canada, but would recommend Air Transat.

Posted on: Sun, 03/24/2002 - 6:31am
gazun's picture
Joined: 02/26/2002 - 09:00

Last spring I traveled on Air Canada to Montreal and found that they did not have nut snacks. I asked the attendant if they served any peanuts/nuts on the flight and she made a statement about how ridiculous it was that they were prohibited from distributing peanuts/nuts. She said she had heard it was because some people were allergic to even the smell of it and that she had been an attendant for many years and had never met someone who was allergic. I introduced myself and said that the reason she had never met anyone is because we couldn't safely fly. That the smell of peanuts would be enough for me to react and that once we were in flight, the possibility of ingesting peanuts or being "locked" in a cabin with the smell of all these people eating peanuts could kill me. I smiled and told her I appreciated her cooperation and would be sure to let my PA friends now that it is safe to fly Air Canada. She just stood there feeling pretty stupid. SHEESH!!!! [img][/img]
I did notice that United Airlines and Air Canada shared the route and that UA did not keep the same nut-free policy. Luckily, I was well prepared. Only ate my food and had benadryl handy if the smell would have affected me too much. We had lousy seats in the last row of the plane that actually turned out to be a good thing because UA was so poorly stocked they ran out of snacks half-way down the plane. I don't think we'll be using them again.

Posted on: Mon, 07/01/2002 - 4:45pm
KEC's picture
Joined: 07/02/2002 - 09:00

First time coming on to this site. Same reason as many of you - discovered 2 yr old had PA and spent the night in emergency. All's well now.
Just in case someone is still following this string, I came across this article during my flight last week on Air Canada (Enroute magazine, June 2002). Hope it will be useful.
A N S W E R U.S. dollars, of course! Seriously though, it's very important that she packs her medication in her carry-on luggage. The effectiveness of medications in checked baggage can be reduced or even destroyed due to the cold in some baggage cabins. And just in case she loses her medication, be sure to keep a copy of the brand or generic names and the dosage of whatever she's taking.
A Travel health risks don't stop at the concierge's desk. It is virtually impossible to completely avoid these risks in tropical areas and in many Asian and Eastern European countries. However, you don't need to barri-cade yourself in your hotel room. If you take sensible precautions (e.g., boil it, peel it, cook it or forget it) and get vaccinated before you go, you can devote all your attention to signing that important contract.
A Food allergies can be severe and even life-threatening no matter where you are. But having a bad allergic reaction in a country where you can't speak the language could be catastrophic. DO research before you go, write down a few words in the local language explaining the nature of your allergies and carry pictures of the ingredients or type of food to be avoided. But remember that these precautions won't necessarily guarantee the safety of meals. It is a good idea to carry an adrenaline auto-injector, antihistamines and a MedicAlert@ bracelet or card with you at all times."
[This message has been edited by KEC (edited July 02, 2002).]

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