United Airlines

51 replies [Last post]
By Momma Kitty on Tue, 01-18-00, 16:20

According to FAN, United Airlines is the only airline to be consistantly peanut-free. I just recently flew on United with my pa daughter. When making my reservartions I mentioned her situation and then again when purchasing the tickets. It wasn't until we got to the gate when I asked to board early did I get a hard time. The woman (unfortunatley I did not get her name to write her supervisior) behind the counter wanted to know why I wanted early boarding. I explainded my child's pa and the importance of wiping down the seats, window and trays for what other passengers may have brought in with them. The United rep then said my family of 4 could not board the plane as we were a liability! I about had a heart attack! I asked to speak with her supervisor whom she then called. She told me I should have contaced their medical deprtment for special authorization to fly! Never mentioned to me before! Anyway to make a long sory short they did finally let us get on after much persuasion and stress. I was so upset. On the return flight we boarded early without asking! No peanuts were served and my daughter was fine.

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By sdm73 on Wed, 01-19-00, 01:51

Continental just sent me this letter, pls reply to this servic rep all e-mails might help change their mind.!!!

Thank you for taking the time to write about your recent flights with us and
for using our comment and suggestion link on our website.

Continental Airlines is always concerned with you and your daugter's safety
Mr.Patterson. Due to the widespread use of peanut products in the food
service industry, we are unable to guarantee that our aircraft and food
products will be 100 percent free of peanuts, peanut oils and/or peanut by-
products. As result of that, we had to stop pulling peanuts off of flights.
I do apologize about the inconvenience that this might create you and your
daughter.

Thank you for choosing Continental Airlines.

Sincerely,
Estella Tapong
Continental Airlines
Customer care Manager
[email]ETAPON@COAIR.COM[/email]-EMAIL
(713)-324-3447-Phone

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By EILEEN on Sat, 01-22-00, 01:23

Faulty logic from Continental, after the verbal abuse I received from them I don't think they care and would prefer we did not fly with them.

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By EILEEN on Sat, 01-22-00, 01:25

MOmmaKiity-did you fllow uo with United on your return. DO we really need medical authorization to fly with them or did you just have difficult attendants do deal with. Please tell United about your experience.

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By Momma Kitty on Sat, 01-22-00, 03:53

Eileen, good question. In the next week or so I'll inquire and let you know.

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By DavisGal on Fri, 01-28-00, 21:03

I flew Alaska Airlines without my pa son and was horrified when at the peanut aroma on the plane when everyone ate their peanut packets! I will never fly that airline with my son.

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By Donnamarie on Sat, 01-29-00, 16:49

I recently emailed United Airlines about their peanut policy. They said that they do not serve any peanuts (as a snack), but they DO serve peanuts with their entrees as "peanut sauces" or as another ingredient. I forwarded this information to the Food Allergy Network, after seeing an article in which FAN said United was SAFE--FAN's response was short, and blunt, basically, "thanks for the update".

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By Kurt on Tue, 02-22-00, 19:32

I may be able to supply some confirmation on this. I spoke to a customer rep on the phone who sounded rather bored but stated that United had been peanut-free for two years. It never would've occurred to me, actually, to trust that they were reviewing the ingredients of all their meals...but I was surprised when the next day a friendly reservation clerk warned me that on smaller airplanes (!?) if you specify a child-size snack for snack flights, they may serve a PB&J sandwich. Haven't gotten a second confirmation on this.

Re the meals, we have one lunch flight scheduled, and the child's lunch is confirmed as a McDonald's Happy Meal, which was a pleasant and safe surprise. For the snack flight on the other leg we'll pack our own food. It's still a relief not to have to worry about dozens of people opening foil packets of peanuts simultaneously....

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By tamisly on Wed, 02-23-00, 00:55

United is peanut free in that they don't serve peanuts in little bags. I have ordered childrens meals on every flight. Every time I tell them of my childs allergy. We have recieved PB&J sandwiches on two different trips. ALWAYS pack your own food.

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By LoriHuhn on Wed, 04-12-00, 05:14

Just returned from a trip to Disney World flying across the country for the first time with my PA child. I know there have been several posts about United being peanut free. I just want to let you know our experience was great. There were no peanuts...no terrible peanut smell and no fear of peanut residue on anything. I did bring our own food on board, but they served Snyders pretzels as their snack. It was a good experience. I will definitely fly them again.

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By kbaum on Thu, 05-25-00, 04:09

I flew on United last summer. When I asked about their peanut policy, they informed me they no longer serve peanuts on any of their flights. This indeed was the case on a trip to Chicago.

I am flying with them again next week, so I will see how that experience goes.

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By Katherine on Thu, 05-25-00, 14:10

I have also confirmed with United regarding their pnut policy. None served, and ingredients labeled all food.
Needless to say, I swiched my flight from Delta to United. You would think that Delta would be pnut free, since Delta and United are connected. I think we should all email every major airline to request pnut free flights.

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By ajas_folks on Fri, 05-26-00, 00:15

FYI: ** United is NOT "connected" to Delta. ** Also, just because certain other airlines have "alliances" or code-share agreements does NOT mean their peanut-serving (or "peanut free") policies are similar. THIS IS VERY IMPORTANT. EACH AND EVERY AIRLINE HAS DIFFERING POLICIES AND PROCEDURES. Just wanted to clear this up NOW. Best advice when dealing with peanut allergy in every direction: NEVER ASSUME ANYTHING. Stay safe. EB, mother of PA toddler.

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By Katherine on Fri, 05-26-00, 01:38

You are right, Delta and United are only "connected" by their air miles program.
I mentioned that I switched airlines FROM Delta to United, because United no longer serves packs of peanuts, and Delta still does. I did not want to take any chances with the life of my child.

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By ajas_folks on Mon, 05-29-00, 14:56

Please be aware: ** ATLANTIC COAST AIRWAYS which flies as UNITED EXPRESS serves packs of peanuts. **

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By Katherine on Tue, 05-30-00, 02:56

I have read that, that only the mainstream United is peanut free. I wish there was something we could do, like a petition or something, to the airlines. I wish there was some kind of letter or email we could all sign and send to all the airlines. It would seem they would want to listen. This is the first time my son will be flying. I hope it's very uneventful!!!

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By Katherine on Sat, 07-01-00, 06:09

Flew with United, no peanut packs served. Was a great experience, and we will always fly United.

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By Lisa909 on Sun, 07-30-00, 03:07

Just wanted to foward this e-mail reply I received from Delta--It sounds different than what others have been led to believe about the mainline being peanut free

Hello Lisa,

Delta Shuttle and Delta Express flights do not carry peanuts. For
regular Delta flights we require 48 hours minimum notice to try and
accomodate your request. Please call our reservations center at
1-800-221-1212 for domestic reservations and you can make your request
at that time. Please understand that while we will do all possible to
not serve anything in the immediate area that does contain peanuts, we
cannot absolutely guarantee a peanut free flight. Please let us know
how to serve you better.

Thank you for contacting Delta Air Lines.

Sincerely,

Marion Warren
Online Customer Support [url="http://www.delta-air.com"]http://www.delta-air.com[/url]

Original Message Follows:
------------------------
Flight Number:
Flight Class:
Date:
Departure City:
Destination City:
SkyMiles Number:
Comments/Suggestions:
I understand that Delta is cooperative in assisting passengers with
Peanut allergies. I would like to know what you policy is regarding
requested peanut free flights. I am looking for a new airline to fly
with and I hope that Delta will provide their trademark 'Customer Care'
to those of us with special health considerations.

Thank you,

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By ajas_folks on Sun, 07-30-00, 14:23

It is clear from the many negative Delta (peanuts-on-board) experiences posted on this site that Delta IS NOT PEANUT FREE and that they DO serve peanuuts in some form or another. They appear to be confused as to what "peanut free" really entails. Though they may not serve bags of pure peanuts, they regularly serve snack mixes which include peanuts. DELTA IS NOT PEANUT FREE. Period.

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By Momma Kitty on Sun, 07-30-00, 15:26

Hi all ... we have flown United again since I started this post and had no hassles this time. When making my reservation, I informed the agent of my daughter's fatal allergy and asked about United's policy; would I have to get special medical authorization from their medical department? She said no, not necessary.
We will only fly United because of their no peanut snack policy. The only trouble we had this time were canceled flights and delays!!

I ask to board early and wipe our seats, arm rests, trays,etc., with Clorox wipes. Even though United does not serve peanuts, people often bring their own. When the woman sat next to us, I informed her of my daughter's fatal peanut and tree nut allergy. The woman confessed she had just been eating almonds. Fortunately, she asked to switch seats with her friend who was sitting behind us. How refreshing to find a sensitive, caring person! Additionally, I requested a fruit plate for my daughter instead of the "kid's menu" and was happy with what they brought.

Don't forget, all airlines would be peanut free if it weren't for the influence of the wealthy peanut growers association on the Southern members of congress who voted against the DOT mandate!

I'm thankful to United airlines for staying with pretzels!

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By sharonkay on Thu, 08-03-00, 01:27

We have been on many airlines over the last few years and have just recently discovered to make sure during check in (even when the seats are 'booked' ahead of time) that the plane will have a peanut free zone. We flew Delta to Hawaii with a PA child (also diabetic), and were told by the flight attendant in charge to always confirm with the 'head flight attendant' as they are in control of all food/snack services for the entire flight. We were pleasantly surprised at how accomadating they were for the most part, but how insistent some of the fliers were to get peanuts. Unfortunately, there are many who do not realize the severity of a peanut reaction.
We have also had great experiences on Us Air, the key is to check frequently before you fly, and definitely before the plane takes off!! Good Luck!

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By san103 on Sun, 01-28-01, 22:56

I am a United Premier flier...this means I fly them a lot, but for business and for personal with my pa/tna son. We have never had trouble with the regular United flights serving peanuts, however the Skywest, United Express, flights between Seattle and Portland serve a trail mix snack that has peanuts in it. The flight is short (45 minutes). United flight may be peanut free, but their small regional carriers may not be.

San

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By Philip's Mom on Mon, 01-29-01, 19:45

I have just traveled round trip to San Diego and round trip to Carlsbad via LA on United. While all legs were "peanut free" and assurances were given by boarding crews of the no peanut status of the airline - I was displeased by the food served. Every snack and/or meal had at least one food that carried the "may contain" label on it. In my mind this is not peanut free. Just not serving peanuts does not mean the flight is peanut free. Last fall we traveled to Orlando and ordered the kids meals - McDonalds hamburger meals were served with a dessert that also had the "may contain" label on it. We learned a long time ago to pack our own food and politely refuse the onboard meals and snacks for my son's safety. Besides the safety issue - airline food is pretty yucky! We always pack bananas, apples, cheese, crackers, pretzels, juice boxes and some sweets (safe - like hershey's kisses) - the kids don't mind at all!

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By EILEEN on Tue, 02-06-01, 20:38

To all especially Philips mom. Let's be ETERNALLY GRATEFUL for United Airlines policy of not serving peanuts snacks to the entire airplane, quit whinning, bring your own food and WRITE AND THANK UNITED for what they have done rather than complain about what they still need to do. For a reality check talk to Contential! American Airlines has regressed and now only offers "3 peanut-free row in forn and behind"! Without United some of us would be GROUNDED!

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By mom2two on Tue, 02-06-01, 20:46

we are booked for round trip flights on delta at the end of this month. we are leaving very early in the morning 6 am and I am not too concerned about peanuts at that time. We are returning late afternoon however and there are pb&j sandwiches served as the kids meal for the return flight.
My daughter has not been smell sensitive but I am worried about pb&j and such small quarters with kids walking around,etc. Is it possible you think to request that pb&j not be served on this flight? what are the chances this request will be honored? How do I request it and from whom, customer service?
thanks

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By Cassandra on Thu, 02-15-01, 02:02

I do not think anyone who is food allergic or with a food allergic child should ever plan to eat any meal or foods that are not labelled or that are not specially prepared by an individual who can be trusted either in or out of an airplane. Given the current legislation prohibiting DOT from mandating ANYTHING having to do with the consumption of peanuts, we need to work with the airlines to get peanut pouches and actual peanuts off the planes. Given the current climate, to expect the airline not to serve anything with peanut traces is difficult. It is rare that an individual has a severe, life-threatening reaction to an uningested food labelled with "possible trace" peanuts, but many of us have experienced, first hand, severe and possibly life-threatening reactions to uningested peanuts -- the actual nut in whole or ground form. Our first step is to GET PEANUTS OFF PLANES in whole form (snacks, butters) and to reward those who comply. We must bring our own food. We must protect ourselves and our families, but we also cannot expect miracles. Perhaps completely peanut free planes could be a future goal like "icing on the cake." In the meantime, I hope we can all rally around the idea of getting the PEANUTS themselves off planes. Please see my listing under "Letters to Write" for how to make an impact with the airlines and our government. Be safe!

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By Astrid on Thu, 02-15-01, 02:37

I agree with EILEEN!!!
Without United, I wouldn't be visiting my husband's family in France anytime soon!!!
And I fully plan to write a thank you letter.

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By SLICE on Mon, 02-26-01, 00:35

I agree. Demanding a totally peanut-free airplane is an almost impossible goal for the airline to attain. Getting them to replace peanut snacks with pretzels is a great victory, and we definitely should thank United for that.
I have found that calling the airline's customer service dept. in advance and asking that they request their catering service to provide pretzels, rather than peanuts, can be effective.
To demand a peanut-free plane, or even zone, is, I think, asking too much at this time. One airline told me they had received so many complaints from customers who wanted peanuts that they changed their policy back to peanuts. (can't remember - think it was ATA) I just asked to cast my vote for anything but peanuts.
Some attorneys may even advise them to not even try to be peanut-free for fear of liability if they aren't.

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By SLICE on Mon, 02-26-01, 00:38

I agree. Demanding a totally peanut-free airplane is an almost impossible goal for the airline to attain. Getting them to replace peanut snacks with pretzels is a great victory, and we definitely should thank United for that.
I have found that calling the airline's customer service dept. in advance and asking that they request their catering service to provide pretzels, rather than peanuts, on a particular flight, can be effective.
To demand a peanut-free plane, or even zone, is, I think, asking too much at this time. One airline told me they had received so many complaints from customers who wanted peanuts that they changed their policy back to peanuts. (can't remember - think it was ATA) I just asked to cast my vote for anything but peanuts, and she was happy to pass that along. Maybe we should all call all the airlines and just ask for that. I'd be happy if they served pretzels and had peanuts for back-up for those who demand them.
Some attorneys may even advise the airlines to not even try to be peanut-free for fear of liability if they aren't.
We never ask for a kid's meal and always carry extra food along, just in case.
This is so hard, but maybe, someday, there'll be a cure!

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By CVB in CA on Sat, 03-03-01, 07:36

We are flying United next month and I am awfully glad there is one major airline that doesn't serve those packages of peanuts. As far as meals, I would never be able to trust them anyway as I don't trust any caterers in general and 25,000+ feet trapped in a tin can is hardly the place to take stupid risks with my child's allergy. It's a great relief to have what they are doing, I got no cooperation when I looked into some other airlines.

Now if I could just get them to let me take the booster seat with the harness on the plane...Somehow giant car seats are ok, but skinny booster seats with harness certified for aircraft are a no no...

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By CVB in CA on Sat, 03-03-01, 07:40

We are flying United next month and I am awfully glad there is one major airline that doesn't serve those packages of peanuts. As far as meals, I would never be able to trust them anyway as I don't trust any caterers in general and 25,000+ feet trapped in a tin can is hardly the place to take stupid risks with my child's allergy. It's a great relief to have what they are doing, I got no cooperation when I looked into some other airlines.

Now if I could just get them to let me take the booster seat with the harness on the plane...Somehow giant car seats are ok, but skinny booster seats with harness certified for aircraft are a no no...

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By ajas_folks on Tue, 03-06-01, 15:32

I know this is going "off topic" but I wanted to address your booster seat issue. Have you been denied boarding by United Airlines with an FAA certified booster seat? (The "FAA-ok" sticker must be on the seat.) Curious what your circumstances are on this? Or were you just told by someone in customer service that the booster seat would not be allowed? Let me know exactly what you were told & by whom -- I will see what I can find out in FAA regulations & UAL flight ops policy. Happy to help on this (it will benefit all of us who wish to use an FAA-approved seat of any kind on airline flights, PA or non-PA!) -- Feel free to email me at
[email]the_bunch79@hotmail.com[/email]

EB

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By CVB in CA on Sun, 03-11-01, 05:11

Since you ask, I will elaborate a bit. When I was in the United.com web site there was some info on child restraints. It said "lap/booster" seats were not allowed. I found this confusing.

My child has a Century booster seat. The sticker says it is certified for flight with the 5 point harness attached. It is not certified without the 5 point harness. The 5 point harness is used with children 30 to 40 lbs. who are too tall for a standard car seat (at least in our case).

So I sent an email with the particulars requesting clarification. I got the same web page info returned to me.

I have talked 2X to customer service. They always place on hold and go talk to someone.
One time I was told No. The other time I was told it should be ok as long as it had the sticker and gate agent ok'd.

I also went to the local United ticket office (not at airport) with the actual seat. Two nice women, no gate agent experience apparently. They located the same web page information I had seen already. "If that is a booster seat it is not allowed". They didn't know what to make of the sticker. Suggested I could always try at the airport....the gate agent is the final authority. No phone number allowed to be given out to call the actual gate agent at the airport.

I am now trying to talk to someone who is married to a United employee to see if they can look at it. They fly all the time on United with 3 kids. I am trying to avoid a fruitless trip to the airport or taking old seat and booster seat both...

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By ajas_folks on Mon, 03-12-01, 15:09

This is what I've learned from a UAL aircrew member (pilot) regarding UAL's flight operations policy on child restraint seats (these are his words, a paraphrase of the rules as he knows them -- I will try to get a copy of the Flight Ops Manual section that deals with this question):
#1 -- MUST be FAA certified & have sticker on restraint for CSR (Customer Service Rep at gate) to verify &/or boarding flight attendant to verify. (They may not challenge you at all.)
#2 -- the restraint MUST fit properly into the airplane seat & the airplane seatbelt must be long enough to be able to thread through/over the restraint according to restraint instructions. (You may need to ask for a seat belt extender from the flight attendant to make this work.) SOME airplane seats are shaped &/or sized such that some FAA approved restraints will not fit.
#3 -- if you feel you are getting an incorrect answer (as in "NO") from the CSR or flight attendant at gate, first ask for the CSD (Customer Service Director) for that gate. He/she will be a supervisor & should have the CORRECT response (a "yes" if the seat fits & meets FAA criteria). You do have every right to request that the First Officer (co-pilot) &/or Captain weigh in on the decision, but remember that they may not be readily available as they are preparing the airplane for flight, etc. The Captain has the final word, period.
#4 -- There is no black-&-white FAA ruling on this matter except that the restraint must be FAA certified to be used in flight.

Hope this helps some. If you have any questions, I will try to get clarifications if needed. Maybe this info will help you to get the answer you need at the gate. The UAL employees you have dealt with so far just may not have access to the most accurate info or are simply told to direct you to the vague website info?

If you encounter a very hostile or rude UAL employee, get the employee's "FILE NUMBER" (UAL employee number) -- (I think it's on their ID badge? which is pinned on or hanging on tether around neck) and do not hesitate to write a letter to UAL detailing your experience.

Another note: some UAL CSR's (Cust Service Rep's) are often contract &/or part-time employees & so don't always have the correct answer or the skills to resolve a question in a timely fashion. These poor guys/gals have one of the toughest jobs, with generally the crummiest pay, and not always adequate training. Fault UAL for that.

My suggestion: don't say a word, act like you know exactly what you are doing, & board the aircraft with your restraint seat in hand! If the restraint looks anything like many of the "OK" carseats, I doubt anyone will take notice. They will be more concerned that you have a paid ticket for the child if you are going to use the restraint! As to the actual aircraft seat you place the restraint in -- VERY important that the restraint is in the window seat. Be sure of your seat assignments ahead of time! The restraint cannot be in a seat that then blocks another passenger from exiting -- including parents. If your seats are in the center section of a wide-body aircraft, I'm not sure if the restraint may be placed in the very middle, or not. (Though some airlines will allow the restraint to block one parent if both are traveling, I think UAL's rule is no blocking of anyone. Part of this is also an FAA regulation.) This restraint seat placement is important to know if you have a flight change &/or equipment change with seat changes -- you must be sure to tell the CSR who is re-assigning seats of your requirements due to restraint! If you get on board to your assigned aircraft seats & find the restraint won't fit, you will have to ask for a "gate check" claim check for the seat (to the correct final destination, or to your next connection city if you want to try the seat on next flight) & the flight attendant will take the seat & have it sent down to the baggage hold. The seat then *should* be brought right back up & waiting for you just outside the door of the aircraft. (Wasn't sure if you are familiar with the "gate check" procedure, sorry if too much info.) You can request a gate check tag when you first check in & check other baggage -- that way you will already have it in case you need it. Though often the only place you can get a gate check ticket is actually at the gate from the CSR there.

Geez!! Didn't know I had so much to say!

Good Luck!
EB

PS -- I know this whole subject may seem to be headed "off topic" but so many of us with PA kids use our restraints on airplanes as a means of putting an additional barrier between child & possible PA exposure that I felt this was important for us all. [And if that isn't the WORST run on sentence?! Sorry grammar gurus.]
[This message has been edited by ajas_folks (edited March 12, 2001).]

[This message has been edited by ajas_folks (edited March 12, 2001).]

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By cbemidwest on Tue, 03-13-01, 14:14

My pa/tna son and I just flew United from San Francisco to LA and they were serving mixed nuts as the snack. When I inquired with the flight attendant she told me it was a "new" snack from the caterer. Granted, we had our flight changed due to weather, but I was told by the gate agent that "United doesn't serve nuts". Luckily, no reaction, but a very stressful flight. I'm beginning to think that flying is becoming prohibitive.

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By CVB in CA on Tue, 03-13-01, 20:49

Drat- I was told the mixed nuts were served ONLY in first class. Were you on United or a United Express flight? I was also told the feeder carrier United Express was not necessarily some policy as United proper. (I suppose that goes along with the smaller planes, lower wages, and benefits for the employees in the feeder airlines....forgive me, I'm gettting sarcastic again. Product of extended contact with customer reps no doubt..))

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By CVB in CA on Tue, 03-13-01, 20:53

Can you give me the date and flight number? I want to call about your "new snack". I have an email printout right in front of me that says no nuts except in first class from United.

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By ajas_folks on Fri, 03-16-01, 20:27

Regarding the mixed nuts served: Did you get a look at the ingredient list & if so, did it list peanut oil? Do you know who the manufacturer/vendor was for the mixed nuts?

Also -- wanted to clarify something in my lengthy UAL posting just above: A CSR (Customer Service Rep) is generally the UAL synonym for GATE AGENT. A CSD (Customer Service Director) is the UAL name for GATE AGENT SUPERVISOR.

As an aside, my guess is that some allergy-unenlightened, uninformed, mid-level UAL manager must have made the S-T-U-P-I-D decision to allow mixed nuts in flight. Gotta keep those first-class passengers happy, even if it kills a couple coach passengers. [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]

GEEZ! EB

[This message has been edited by ajas_folks (edited March 16, 2001).]

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By ajas_folks on Mon, 03-19-01, 14:57

Bringing this over from the "Manufacturers -- Safe & Unsafe" Board. I think a concerted written campaign effort with regard to United Airlines may get us the consistency of NO NUTS & NO PEANUT PRODUCT aboard their flights. I will work on the necessary UAL addresses from a couple of inside sources at UAL in the next couple of weeks.

I'd like to see some corporate response from United Airlines. I think we are 1/2 way there with them as to their "no bags of peanuts" policy. But I think we would all be served well if we could educate them as to the need for NO tree nuts (due to possible cross contamination & use of peanut oil) and NO pbj kids' meals served. A written campaign would work best with them (with an invitation to address our concerns directly on this board, if they wish). I will try to get some UAL management names & contact addresses (particularly in FLIGHT SAFETY, but also in customer service) so that letters can go straight to bigger cheese, so to speak.

EB

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By cbemidwest on Mon, 03-19-01, 15:25

Unfortunately, I was so overwhelmed that they were serving the mixed nut snacks in coach that I quickly turned away after clarifying that they were nuts. My four year old gets very anxious if he sees that nuts are being served. Luckily, the very kind woman in our three seat row realized I was upset and did not have the snack. We fly a lot due to the fact that all of our family is located on both coasts and we are in the middle. I am new at this, but will help in anyway I can to make positive progress and change in the name of safety. We're flying American Air in two weeks and I have been working hard with them to ensure a safe - 9 hour, over water, flight.

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By CVB in CA on Sun, 04-08-01, 23:31

Flew 2 non-stop United flights CA to FL (3/31) and then FL to CA (4/8). Flight to FL fine, plane reasonably clean even though was an afternoon flight. No incidents.

Flew back Orlando to San Francisco. Plane not particularly clean even though flight was at seven a.m.. Wiped our area completely, some sticky suspicious stuff on the arms of the tray table. No incidents.

No question whatsoever was raised about our booster seat with 5 point harness. Only concern raised was location of the seat in the row. Needs to be at the window to not block egress.

Requested fruit plates for the kids. The fruit plate breakfast was far superior to the regular meal. I know, I ate most of it and fed my PA child safe food I had packed.

I read ingredients on all the food given to us. No nut anything listed, though I was suspicious of the baked goods in particular.

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By ajas_folks on Thu, 04-26-01, 03:46

Last week we flew United (mainline, not express or shuttle) from Raleigh to Chicago to Sacramento. We sat in coach & were served a snack product on the Chicago to Sacramento leg which contained ALMONDS. The flight attendant insisted that the only snack they do not serve is peanuts/peanut containing. She stated they have always served tree nut containing snacks in all classes (first, business, & coach). When we get home I will post all the details about the supplier of the snack mix (the bag is hidden in my suitcase at the moment) and details also of another nut snack my husband was recently served in UAL first class. Both of these nut snacks are supplied by a company out of Reno, Nevada so I will try to follow up with them as to complete ingredients (vs. actual listed on pkg.) and as to shared equipment & possible peanut cross-contamination.

Isn't traveling FUN??!!
EB

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By ajas_folks on Thu, 04-26-01, 03:48

Sorry, getting error messages & must have double posted.

[This message has been edited by ajas_folks (edited April 25, 2001).]

[This message has been edited by ajas_folks (edited April 25, 2001).]

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By seansdad on Sat, 05-12-01, 00:35

Would a surgical type mask work in a situation where an airline serves the small peanut packs resulting in airborne protein? I recently took my PA son to the Bahamas and could only use Delta so I took some disposable masks but did not use them. They have changed to a snack that has a variety of pretzels,etc. but does have a few peanuts. Interesting to see how many people put the snack on the tray but , because the peanuts did not predominate, there was no obvious smell. However, a woman in front of us was eating peanut butter Ritz crackers and was very rude when I asked her to stop.

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By RitchiesGirl on Sat, 05-12-01, 21:59

People are completely ignorant about PA unless they have it, or know someone with it. We are flying in 2 weeks and I'm already getting sweaty palms just thinking about it. I posed the question to Continental: If vegetarian meals are offered, why not peanut-free? The veggie thing is merely a preference, while the peanut thing is for medical reasons. And really, it would be in the best interest of the airline to go peanut-free just for safety and financial reasons. Imagine the inconvenience and cost of having to land a plane because a person had a reaction to a 50cent bag of nuts. It's only logical to switch to pretzels. People are idiots.

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By ajas_folks on Fri, 07-06-01, 21:47

Sorry it has taken me so long to get this post here. One of the companies which supplies United Airlines with snack mixes is the following:

Delyse, Inc.
French Gourmet Food
505 Reactor Way
Reno, NV 89502
1-800-441-6887
1-775-857-1811

One of the snacks we were served was called "gourmet Fancy Supreme Nut Mix" and included in its ingredients are almonds, hazelnuts, & pistachios.

In a brief telephone conversation with Delyse, I was told that they currently do not supply airlines with any peanut-containing product. The peanut-containing product they do make is made on a separate line/ separate area from the other products. But I've not yet completely followed up (in writing) with Delyse to see if their nuts are shelled in faclities alongside peanut. I would like to make that info request in writing so that they can work on the answer & then get back to me in writing. Dealing with a nut supplier/broker/middleman does make it harder for them to get the answer on this question.

Again, sorry for the delay. I'm not a total slug, just consumed with the 3000 mile move we've endured & being now 7 months pregnant. But living in Reno again is WONDERFUL!

As to United Airlines -- it appears some of their customer service reps are mistaken when they say "no nuts" on flights. United's corporate policy appears to only be "no peanuts as bagged snacks." So, for those with tree nut allergies, be aware.

EB

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By LoriHuhn on Thu, 07-12-01, 04:58

We have flown twice in the last few months on United Shuttle between San Francisco and LA/San Diego. Both times were great! My son who is severely PA and turning 10 has become very aware of what is being served around him and anxious about flying. Both flights were clean and the snack served was a mixed cracker sort of thing...we would never eat the snack on the plane anyway. But, the point is there was no peanut residue, no peanuts on the ground, stuck in the seats, etc. A completely relaxing flight for my son....unlike Southwest which we used to fly. Even if they provide a peanut-free flight...there is so much peanut residue on those planes in is literally embedded in the fuselage.

kudos to united.

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By Chris PeanutAllergy Com on Sun, 02-03-02, 02:52

This was sent to us by email:

>>>
Chris,

I want you to post on your list that Southwest Airlines took off all peanuts
on board 2 flights I took with them when I told them of my allergy. United
only removed peanuts for a few rows front and back, but Southwest completely
removed them from the entire plane.

end>>

------------------
Stay Safe,

[email]Chris@PeanutAllergy.Com[/email]

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By ajas_folks on Sun, 02-03-02, 17:32

Chris -- this e-mail you received raises some questions:

1) Was the United flight a "mainline" flight (which is still supposed to be bag-of-peanuts free), or was this a United Express carrier who may not follow the "peanut free" policy of United?

2) What exactly were the snacks removed by United from the seating area? More details requested here.

Please get additional info on this person's air travel experience, if at all possible.

IF UAL actually served bags of peanuts/peanut combo then there may be an unadvertised change in policy at UAL that WE ALL NEED TO KNOW ABOUT!

Thanks,
EB

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By princesshinmighty on Thu, 11-14-02, 05:49

Quote:Originally posted by sharonkay:
[b] Unfortunately, there are many who do not realize the severity of a peanut reaction.
[/b]

Tell me about it...2 years ago I was on an 8 hour flight from HI to Guam on continental (after the flight from hell from LAX to HI) When the guy in front of me asked for some peanuts, he was told by the flight attendant that they will not be served because there was a person who was allergic to peanuts that was "ruining the snack for everyone" (they didn't even serve pretzels b/c they didn't have time to reload the plane, just to take the peanuts off). Neither of them realized that they were talking about me, until my mother tapped the flight attendant on the shoulder and explained to both her & the "gentleman" that I was the reason, and that I'd been through enough & if they had a problem then tough! The gentleman still grumbled under his breath about it, but the flight attendant straightened up her attitude & was as nice as could be the rest of the flight (even stood there and talked to my mom for an hour and a half) and was all about making sure I was comfortable.

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By londontrees on Sun, 08-07-11, 20:37

I am a young adult with a peanut and nut allergy and in my experience, United is ATROCIOUS about nut allergies. In Sydney, Australia (on route to San Francisco), I told the woman behind the counter that I had a nut allergy, and she did the same... proceeded to tell me I was a liability and couldn't board the flight! When I told her that other airlines had been very accomodating, she said she'd book me on one of their flights... except that flight left the next day! I would have had to stay in Sydney alone, overnight, while my boyfriend's family left... costing me hundreds of dollars I didn't have. I also lost the opportunity to eat lunch at the airport and almost missed my flight (which I ended up on, only through lying and minimizing my allergy out of desperation) and was able to eat some beef jerky, gummie bears, and a few crackers for the entire 20 hours I was in transit. Never again. The most accomodating airline I have experienced, by far, was Air Canada, who served no peanuts and, though they didn't guarantee the food, gave me a buffer zone and nut-free snacks (the cute steward even snuck me an apple from first class! :D)

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