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P.F. Chang\'s

58 replies [Last post]
By Going Nuts on Tue, 07-13-04, 23:10

I had lunch today at P.F. Chang's with my mom. As we were leaving, I heard the manager approach the table next to us. The folks next to us had ordered a dish to be prepared without mushrooms, and he came to check whether or not it was due to an allergy concern (it wasn't - they just hate mushrooms!). Of course my ears pricked right up when I heard the word allergy, and listned as he talked to them. He was extremely knowledgable. I complimented him on the way out, and told him how much I appreciated the care he took. He told me that I could call him anytime, and he would have dishes prepared especially for DS, from new pots that they keep in the back. Of course, sap that I am, I got all teary. [img]http://uumor.pair.com/nutalle2/peanutallergy/rolleyes.gif[/img]

I'm not sure I would actually do it, especially since DS is also TNA and sesame allergic; I still think it is probably too risky. I was just really impressed by their attention to detail and allergy awareness. I've already written to P.F. Chang's corporate to compliment this manager.

Has anyone ever eaten there?

Amy

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By deegann on Tue, 07-13-04, 23:33

Which PF Changs?

[This message has been edited by deegann (edited February 09, 2005).]

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By robinlp on Tue, 07-13-04, 23:56

I just had PF Changs the other night but don't think I'd feel comfortable taking my PA son there. I didn't even think to ask but didn't see any actual peanuts on the menu but lots of TN and Sesame.

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By Going Nuts on Wed, 07-14-04, 00:06

Deegan,

The P.F. Chang's I ate at is in Westbury, NY - a bit of schlep for you!

Amy

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By Driving Me Nutty on Thu, 07-15-04, 04:41

That is encouraging to see a restaurant manager take such care.

Asian is a treat that my DH and I have w/o my PA dd. I would have to be 100% completely comfortable with the restaurant and manager before I took my dd to any asian place, so much risk of cross contamination!

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By deegann on Mon, 08-23-04, 16:47

reraising

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By Polly66 on Sat, 01-08-05, 01:55

Just another applause for PF Changs. My family and I just moved back to the Rochester NY area and I found a support group here.The first meeting I attended was at PF Changs.(every other meeting is a "social meeting"),the group did this to show there support of PF Changs as they are allergy aware. My family ordered our first meal for my PA DS. They said they did not use peanut oil and they brought up the cross contamination issue and said that the order would be marked and care taken to avoid this. There are only one or two meals that have peanuts and when I picked up the food, the waiter told me the peanuts are put in the dishes last and again assured me the food was safe. We had a great meal! This is the second time in a year my DH and I have had Chinese and only the first time for my DS. I hope others have the ability to speak with and try PF Changs too!!!!!!!!!!1

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By Carefulmom on Mon, 02-07-05, 04:10

I posted about this in the thread on who avoids Chinese food. My 9 year old dd just had her very first restaurant meal ever, and it was at PF Changs. I was blown away by how allergy aware the management was. I had gone there with a date a few weeks before(I am a single mom) and when the waiter came to take our order, he said "does anyone at this table have any allergies to any foods?" I was a little surprised, but since I was with a date, I did not get into a long discussion about it. I later found out that their waiters are told to ask that every time they take an order. Dd is also allergic to milk, and until recently was allergic to egg, so the only food she had ever had in a restaurant was fresh fruit, a salad with just oil and vinegar on the side, fries at the food court at the mall, or fries at Fatburger, nothing else. I called ahead to PF Changs, and spoke with the manager. She was so nice, and immediately knew which dishes would be peanut free/tree nut free/ milk free. She said she would make a note of it to the person who would be the manager the following night when we came in. Both managers told me that they do not use peanut oil at all, and that they have very few dishes with peanuts. The amazing thing is they have special woks for food allergic people, woks that have never been exposed to tree nuts/peanuts. The woks are in a separate part of the kitchen so that food from one wok does not splatter onto the wok cooking the meal for the allergic person. I don`t know how they would handle the sesame allergy, but I will say they are very allergy aware, and definitely understand the idea of cross contamination.

[This message has been edited by Carefulmom (edited February 06, 2005).]

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By ElleMo on Mon, 02-07-05, 04:24

sorry, posted in wrong thread

[This message has been edited by ElleMo (edited February 06, 2005).]

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By Jana R on Tue, 01-10-06, 21:48

We decided to try PF Chang's last night (Bellevue Square

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By iansmom on Thu, 01-19-06, 02:25

That's wonderful, Jana!

I've only eaten at P.F. Chang's once, and it was my last trip to Seattle. I don't think it was in Bellevue, even though I was spending some time in that area. I had the best lemon chicken ever!

My DS is only PA (but avoids all TN), and I'd love to be able to take him there when we finally go to visit friends. I love hearing these positive tales.

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By Going Nuts on Thu, 01-19-06, 21:40

I was just working on getting my nerve up to take my DS there (he desperately wants to try Chinese food, which cracks me up since he hates most veggies [img]http://uumor.pair.com/nutalle2/peanutallergy/rolleyes.gif[/img] ), when he had a reaction to soy. Guess we need to sort that one out before trying P.F. Changs!

But I love hearing positive stories for a change, and hope we'll be able to give them a try one day!

Amy

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By robinlp on Mon, 01-23-06, 14:54

We ate at PF Chang's w/ our PA son on Christmas Eve. They were fabulous and very allergy aware. My son had his first Chinese meal ever and loved it!

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By SpudBerry on Mon, 03-27-06, 01:50

My family just got back from a long weekend in Boise, ID. They have a brand new PF Changs there. It was wonderful!

Because of all the things I had read here on PA.Com about the place we called & then went in. Our family shared an appetizer of the lettuce wraps, then we shared entrees of Broccoli Beef, Chicken Lo Mein, and Mu Shu Pork. All were excellent, and Michael walked out of there as healthy as ever - Yay!

We were even feeling overly bold & asked about their desserts - they weren't made there, and didn't haven any label to read, so the waitress came back suggesting that we shouldn't try it. We never would have with that amount of info - but it was really nice to hear the waitress come to the same conclusion on her own - it just told me that she really did get it. She had told us earlier that her mother could die if she came into contact with any shell fish - nice to know, but I wish she hadn't mentioned it in front of 6 yo PA son - oops! But we recovered from that faux pas quickly & went on to enjoy a wonderful Chinese experience - Mike's 1st.

We will be returning to PF Changs each time we go to Boise, from now on!

------------------
Sherlyn
Mom to 6 year old twins Ben & Mike - one PA & the other not.
Stay Informed And Peanut Free!

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By pixiegirl on Tue, 03-28-06, 12:00

I wrote to PF Changs about 5 months ago about peanuts and TNA and they sent me an e-mail back saying they would be careful however that they used peanuts and tree nuts in their dishes so there was a cross contamination issue. That put me off and I didn't feel comfortable to eat there with my daughter.

susan

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By Adele on Tue, 03-28-06, 13:27

I've had such a craving for Chinese food, perhaps I'll drive the 2.5 hours south to Phoenix to P F Changs. Does anyone have input on any of the P F Changs in the Phoenix area? Thanks.

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By shoshana18 on Wed, 03-29-06, 16:54

i'm confused. don't they cook with peanuts? i seem to read everywhere on the "schools" board and on the "airlines" board that inhalation and contact are big concerns. wouldn't it be a concern at a restaurant cooking with peanuts? don't get me wrong, i love pf chang's. i'm just trying to figure this out.

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By SpudBerry on Wed, 03-29-06, 17:44

I thought I'd share the response I received from PF Changs when I sent them a glowing comment about our experience there:

Hello Sherlyn,

Thank you for your comments regarding your experience in our Boise location. I am very glad to hear that we have been able to provide a safe and memorable place to dine for your son and your family. I will surely pass along your feedback with my personal thanks, to our team in Boise which I am certain they will enjoy receiving.

We look forward to your next visit and in the effort to ensure our awareness for guests that have food allergies, I always impress upon folks like yourself to always re-iterate the severity of the allergy so all precautions can be taken and executed. Thanks again...and we hope to see you back in soon!

Warmest regards,

Charles D. Johnson
Market Partner, OR-UT-ID
P.F. Chang's China Bistro

------------------
Sherlyn
Mom to 6 year old twins Ben & Mike - one PA & the other not.
Stay Informed And Peanut Free!

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By Going Nuts on Fri, 06-23-06, 20:32

Well, it took me nearly 2 years to muster up the courage, but we finally went to PF Chang's today. I was a nervous wreck and had every possible contingency plan worked out just in case, LOL, but it went wonderfully.

I had called the manager yesterday and he assured me that they accomodate special requests all the time. He told me how they handle it, and I was, *gulp*, satisfied.

My son ordered Lo Mein, and was beyond ecstatic. The food was delicious, and it was great to see him getting a chance at a little variety, KWIM? He even ate the veggies (he picked out the mushrooms for me!). [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]

All in all, a successful day.

Amy

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By Daisy on Fri, 06-23-06, 20:44

Hooray for the happy experience. Little, everyday triumphs really mean a lot!

I looked at the menu online. [b]They actually list the ingredients for each dish.[/b] This is amazing. (Still a no-go for me, as I can't be in the room w/ shellfish even cooking. But what a comfort for others.)

Daisy

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By princesshinmighty on Fri, 06-23-06, 22:34

Quote:Originally posted by shoshana18:
[b]i'm confused. don't they cook with peanuts? i seem to read everywhere on the "schools" board and on the "airlines" board that inhalation and contact are big concerns. wouldn't it be a concern at a restaurant cooking with peanuts? don't get me wrong, i love pf chang's. i'm just trying to figure this out.[/b]

From the sounds of it, they use different areas of the kitchen and different pots & pans.

Obviously, I'd request a seat far away from the kitchen. Being as allergy aware as they are, I'm sure that they are very careful about keeping the tables and floors clean.

I just told the SO that if he wants to have chinese some day, and wants to take me to my first chinese food experience ever, PF Changs would be where we could go, based on others' experiences. Of course, the first thing we'll do is call to make sure we get the same responses as the others. And, probably will go in at a time when it's not "rush" -- not as busy (earlier in the week - earlier in the afternoon, before dinner rush) that way the restaurant hasn't been super busy with little time to clean between diners.

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By shoshana18 on Fri, 06-23-06, 23:54

i guess what i am saying is that it seems like people want to demand that schools get rid of peanuts for their PA children, yet they seem perfectly willing to bring their children into a peanut contaminated environment when it comes to their own gastronomic satisfaction.

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By Going Nuts on Sat, 06-24-06, 01:50

Quote:Originally posted by shoshana18:
[b]i guess what i am saying is that it seems like people want to demand that schools get rid of peanuts for their PA children, yet they seem perfectly willing to bring their children into a peanut contaminated environment when it comes to their own gastronomic satisfaction.[/b]

[b]I've[/b] never demanded my son's school, or anyplace else for that matter, get rid of peanuts. (Ooops -I have requested peanut free airline flights - different situation.) We just take what I consider to be reasonable precautions. We live extremely normal lives. We even go to major league baseball games, which I know some people would never consider.

As my son gets older I have to weigh risks and benefits of various situations differently. It is [b]his[/b] life satisfaction that weighs into the equation, not my own. Not gastronomic or otherwise. I know that there will be some situations which may simply be undoable, but I'd rather try to find a way to do them than to just reflexively rule them out.

Daisy, thanks for the congrats. You're right - little everyday victories really do mean so much, especially when sometimes it seems like we have more defeats than victories. I'm not sure who was more elated today, DS or myself!

Amy

[This message has been edited by Going Nuts (edited June 23, 2006).]

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By gw_mom3 on Sat, 06-24-06, 04:16

Quote:Originally posted by shoshana18:
[b]i guess what i am saying is that it seems like people want to demand that schools get rid of peanuts for their PA children, yet they seem perfectly willing to bring their children into a peanut contaminated environment when it comes to their own gastronomic satisfaction.[/b]
Well, at school the parent is not there to keep an eye on their child. In a restaurant they are and are probably extra diligent about keeping an eye on them for any signs of a reaction.

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==============
[b]~Gale~[/b]

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By solarflare on Sat, 06-24-06, 06:23

I'm not the most anal retentive or paranoid of PA parents, but I have an almost 9 year old multiple food allergic child who needs to learn how to function in an adult world... I can't do that if he's living in what for all intents and purposes is a big plastic bubble.

I want my food allergic children (I have 2 so far) to have a relatively normal life, and being able to go to restaurants is part of that. If I stuck to restaurants that had NONE on my kids FAs on site, well, there would be no where for us to go.

We take reasonable precautions.

Peanut or shellfish aerosol isn't an issue for us in well ventilated spaces. On an airplane, which is essentially a giant can full of recycled air, it's a problem.

------------------
Cheryl, mom to Jason (8 MFA including peanuts, tree nuts, shellfish and egg)
Joey (6 NKA)
Allison (3 MFA including milk, butternut squash, several fruits and suspected shellfish allergies, avoiding tree nuts, RAST - for peanut)
Ryan (born 12/27/05) nka *knock on wood*

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By Going Nuts on Sat, 06-24-06, 11:52

Quote:Originally posted by solarflare:
[b]I'm not the most anal retentive or paranoid of PA parents,[/b]

According to my family, [i]I[/i] am, LOL!

[b] Quote:Peanut or shellfish aerosol isn't an issue for us in well ventilated spaces. On an airplane, which is essentially a giant can full of recycled air, it's a problem.

[/b]

Ditto, which explains why my son reacted on a plane. This is why we only fly airlines that will agree to not serve peanuts. Other than that, we just go about our business.

Amy

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By princesshinmighty on Sat, 06-24-06, 15:43

Quote:Originally posted by shoshana18:
[b]i guess what i am saying is that it seems like people want to demand that schools get rid of peanuts for their PA children, yet they seem perfectly willing to bring their children into a peanut contaminated environment when it comes to their own gastronomic satisfaction.[/b]

I'll add to what others are saying --
Yes, people request that their schools be as nut free as possible, like the one person said, at a restaurant, a child is closely supervised by their parent, where as at school they're not. At a restaurant, you expect others to behave (no food fights, etc) whereas at a school, there's a possibility (see the peanut assault story).

Personally, I don't have kids, I have the PA myself -- I didn't have reactions until I was 18, and at that point, they weren't as severe as the ones I've developed now. I've never had chinese food. My mom didn't like it, and I always avoided it for the MSGs in it. Since I moved away from my mother, I still never tried it because of the peanuts & msgs and most people not "getting it". Obviously, I'd trust a place that goes out of their way to understand it, over a little mom & pop place where they don't speak too much English.

We were all just excited to know that there is a restaurant that *gets it*. Nobody is putting their child's safety (or their own) behind their own "gastric enjoyment". People around here are not that "stupid". I think everyone who would go to such a place, would still follow all the standard "safety protocols" that they have in place. For example, I might not go until I have my health insurance back (I'm between jobs) or until my father is visiting (he's a PA - the other kind, the medical kind...) before I try it. (probably the former though). In the meantime, I'll still stick to the things and places that I personally know & trust.

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By ajgauthier on Sat, 06-24-06, 19:46

you know, I still don't have the guts to go to a PF Changs to eat! We have one here in Tucson and it's one of the top restaurants.

I have coupons in my Entertainment book, so maybe I'll try it next weekend...epi's in hand, liquid benadryl in tote, and friends trained.

I'll make a phone call mid-week and see if their kitchen is set up like how others here describe it - "if you have PA we cook in a separate part of the kitchen" Though I wonder...if there ARE peanuts cooking in the restaurant, I may have a problem with the horrific odor...we'll see.

[img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] Adrienne

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30-something survivor of severe peanut/tree nut allergy

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By Daisy on Sat, 06-24-06, 21:14

Adrienne,
If you look at the menu choices, you can drop down the list of ingredients. (I still this this is sooo cool!) When I browsed before, there was a salad w/ walnuts, a cashew dish, and of course the Kung Pao w/ peanuts. Maybe one or two other dishes w/ peanuts. There are many more without. But I do not think it would be like walking into a Thai restaurant!
It would all depend upon a) the manager at your particular restaurant and b) your personal sensitivity to peanuts.

Daisy

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By ajgauthier on Sun, 06-25-06, 01:42

Quote:Originally posted by Daisy:
[b]Adrienne,
If you look at the menu choices, you can drop down the list of ingredients. (I still this this is sooo cool!) When I browsed before, there was a salad w/ walnuts, a cashew dish, and of course the Kung Pao w/ peanuts. Maybe one or two other dishes w/ peanuts. There are many more without. But I do not think it would be like walking into a Thai restaurant!
It would all depend upon a) the manager at your particular restaurant and b) your personal sensitivity to peanuts.

Daisy[/b]

Thanks Daisy - I just checked it out...it is pretty cool! And geesh...if I feel comfortable at the Tucson one...then there are SO many dishes I'd like to try since I've never really had any Chinese/Asian food! (just what I can make at home)

Adrienne

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30-something survivor of severe peanut/tree nut allergy

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By JenEmm on Tue, 06-27-06, 00:08

I just read all these threads and I am extremely surprised as to how many people would consider PF Changs in their "comfort zone". Personally, I would NEVER eat there if they even have peanuts in the kitchen. I had a bad reaction at a very reputable chinese restaurant a few years ago despite having asked repeatedly about peanuts, peanut oil, peanut butter etc... As it happens there was peanut butter in one of the dishes. I just don't see how going to a restaurant practically clutching an epipen, benadryl and pre-dialed cell phone to 9-1-1 is worth it. By bringing children with PA or TNA to a restaurant with such a high risk sends the wrong message to children and non allergic people. Lets also remember that an Epipen is not a life-saver, it is a time-buyer. I'm pretty sure there are other restaurants in every city that are safer.

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By shoshana18 on Tue, 06-27-06, 00:18

Well said, JenEmm!

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By solarflare on Tue, 06-27-06, 00:55

We all have different comfort zones, and it's important to BE RESPECTFUL about them. HINT HINT

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By ajgauthier on Tue, 06-27-06, 01:23

Quote:Originally posted by JenEmm:
[b]I just read all these threads and I am extremely surprised as to how many people would consider PF Changs in their "comfort zone". Personally, I would NEVER eat there if they even have peanuts in the kitchen. I had a bad reaction at a very reputable chinese restaurant a few years ago despite having asked repeatedly about peanuts, peanut oil, peanut butter etc... As it happens there was peanut butter in one of the dishes. I just don't see how going to a restaurant practically clutching an epipen, benadryl and pre-dialed cell phone to 9-1-1 is worth it. By bringing children with PA or TNA to a restaurant with such a high risk sends the wrong message to children and non allergic people. Lets also remember that an Epipen is not a life-saver, it is a time-buyer. I'm pretty sure there are other restaurants in every city that are safer. [/b]

I second the note above to be respectful of other people's comfort zones. I respect yours, that you may consider some restaurants "not worth the risk". I don't go into my decisions about restaurants lightly...I always do research before hand.

I've grown up with the allergy since age 2, wading my way through "the history of the peanut allergy". I grew up in a time when there wasn't good labeling, I was the only one is an entire school district with the allergy, up until second grade peanut oil was government surplus and in schools, there wasn't much research or literature or resources on how to live with peanut allergy, and the "epipen" was new fangled device (I believe I started out my allergy with a bee sting kit).

Over the years, I've developed my own comfort zone with allows me to go out to eat safely, dine and have fun with friends, fly safely, cook safely, eat safely, and be safe in my immediate surroundings. It's been a roller coaster - from my teens and college years not carrying an epipen on my body to calling manufacturers for better labeling and not going out to eat at all. It's an ebb and flow with me. When I do go out to eat, I'm very careful and call ahead to speak with the manager and head chef. If I sense any hesitation on their part, I won't eat there. My usual mantra is to not eat anywhere there are also peanuts. However, there are exceptions.

Yes, peanut allergy is still very scary to me, but a lot less scary than it is to a parent of a PA child.

So --- we all have different comfort zones and different ways of operating around the PA.

I don't think it "sends the wrong message to children and non allergic people" at all if I eat at PF Changs. They state they are very allergy aware and have set policies on how to prepare food safely, which is more than some other restaurants.

I'm sorry you had a bad experience at an asian restaurant...I usually avoid them, but I will look into PF Changs, talk to that particular store manager and head chef, and gauge whether their policy and attitude fit into MY comfort zone.

I'm certainly not advertising that it should fit into everyone's comfort zone. Check out the great icecream debates on here sometimes...everyone has a different viewpoint.

I think I've been doing something right though as I haven't had any ingestion reactions in over 15 years. I don't discount that someday I may eat in a restaurant and have a reaction, if it does, I'll be ready for the "time buyers".

Thank you for sharing your viewpoint and allowing me to share mine. When someone posts a word of caution about something, I do think about it, sometimes other people's viewpoints make me think more about my own.

Adrienne

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30-something survivor of severe peanut/tree nut allergy

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By solarflare on Tue, 06-27-06, 02:07

I'm in the same place with my oldest son. He's got multiple food allergies, and is almost 9 years old, and we've been dealing with this for years.

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By pgrubbs on Fri, 07-14-06, 00:01

I just went to PF Changs (without DD) in Jacksonville, FL last week. I enjoyed it, but it is outside of my comfort level for DD given the number or menu items I saw with nuts and peanuts.

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By Going Nuts on Mon, 08-14-06, 19:21

We just had our second spectacular experience at PF Chang's. My son barely came up for air - his face was close to the plate, just shoveling it all in, LOL.

When we took the leftovers home, he wouldn't even let me hold the bag. [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]

Amy

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By SpudBerry on Tue, 08-22-06, 20:06

Below you will find the note I just sent to Charles D. Johnson - Market Partner, OR-UT-ID, PF Chang's China Bistro

____________________________________________

Hello Charles,

I

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By SpudBerry on Thu, 08-31-06, 02:00

Hello Sherlyn,

Thank you for your note regarding your visit in Salt Lake City. I am disappointed to hear that we did not replicate the same enjoyable experience in SLC as we did in our Boise location. I completely understand your concern and under the circumstances, I understand your reasons for not wanting to return.

Unfortunately, I cannot offer an explanation as to why it took our manager so long to get to your table. I am glad however, that our server, Jeremiah followed the proper procedures of informing the managers and chefs of the allergy and followed through with ordering the items with the proper modifications noted to ensure safe product was delivered to your table. Regardless, your note perfectly conveys the concerns that guests with similar allergic conditions live with daily and serves as a tremendous reiteration of the detailed efforts required by us to instill confidence that the food delivered will be safe. I have shared this experience with all of my teams to again reiterate this for future opportunities. I apologize for our lack of follow through by management in SLC and I hope that some day you will find the confidence to return.

Warmest regards,

Charles D. Johnson
Market Partner, OR-UT-ID
P.F. Chang's China Bistro

------------------
Sherlyn
Mom to 6.5 year old twins Ben & Mike - one PA & the other not.
Stay Informed And Peanut Free!

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By Going Nuts on Thu, 08-31-06, 11:36

Wow, what a disappointment, especially after such a good prior experience. I'll definitely keep this in mind.

Amy

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By Nutforce on Thu, 08-31-06, 13:26

It sounds like your son picked up on your anxiety. I'm sorry the manager took so long and can imagine the stress.

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By McCobbre on Fri, 03-16-07, 16:38

I've seen that someone with a shellfish allergy has eaten at P.F. Chang's, but has anyone with a sesame allergy?

We were wanting to take DS there, and I'm just planning on not eating (I have a shellfish and sesame allergy), but if someone has been there w/ sesame, that might give me some hope.

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By McCobbre on Fri, 03-16-07, 16:58

I just talkd to the manager of our P.F. Chang's. There are several of them in the Houston area, and this one may not be representative of all of them.

They use "fresh oil" and they plate the food in a special way, but they don't have dedicated woks. They have fresh, clean woks. But they haven't gone through the dishwasher beforehand. They're cleaned "on the line" chemically (with detergent) and heat.

I told the manager that other PF Changs use dedicated woks for peanut and that we would try a different one, but that we would not feel comfortable serving our child a dish made in a wok where a peanut has ever been.

I did not address sesame and shellfish for me--I told her I had them but told her I was asking first about peanut.

I'll try one in another community. In a few months after moving from our community, I can let you know the location of this PF Changs, but at this point, the only person on the board who would be at risk of coming here would be Precious1971.

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By josh'smom on Fri, 03-16-07, 19:09

When I called the PF Changs here the manager told me that it should be ok for peanut. He said they double burn work over flame upside down. It is the way the health dpt here in VA said it would burn any protein left by a peanut. I didn't feel comfortable going so I just make it here. Not quite as good but it does hit the spot. My DH and I will go or me with my DD, we just won't bring DS there [img]http://uumor.pair.com/nutalle2/peanutallergy/frown.gif[/img]

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By Going Nuts on Fri, 03-16-07, 23:09

My son is also allergic to sesame, and I have to tell you that we had a spectacular experience at the PF Chang's in Boca Raton, FL. Despite the fact that the place was packed and there was a 1 1/2 hour wait to get it, the manager came to check on us [b]4 times[/b]. He checked on every ingredient, and made sure my son had plenty of choices. He actually got to eat two different appetizers, as well as a main dish.

Then we topped the night off by going to Krispy Kreme, which unfortunately has pulled out of our local market. DS was in hog heaven. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Amy

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By McCobbre on Sat, 03-17-07, 16:19

Thanks--both of you.

And Going Nuts, I appreciate knowing about the sesame. Wow.

I am planning on trying PFC again--just not ours. I'm just interested to know of the folks who have had good experiences at PFC: would you have felt comfortable going to mine, hearing what the manager told me (and I typed it word for word)?

I wouldn't change anything and stand by my decision--and DH agreed. And it's too bad, because our day out yesterday was right there by the restaurant. But I would be interested to hear if that would deter others, having had a great experience elsewhere.

I told DH we'd try other ones. And there are plenty other ones in the Houston area.

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By MommaBear on Sat, 03-17-07, 20:45

Quote:Originally posted by McCobbre:
[b]I am planning on trying PFC again--just not ours.[/b]

I'm going to have to second that.

Quote:[b]I'm just interested to know of the folks who have had good experiences at PFC: would you have felt comfortable going to mine, hearing what the manager told me (and I typed it word for word)?

[/b]

Hubby and I decided to do a pre-plan and went into the pfc near our home (it's a new pfc) with the baby. The hostess walked us through practically [i]the entire seating area[/i] before seating us. Like one big circle. Carrying a floppy seat, diaper bag, purse, and baby between the two of us, it was irritating.

So were the spotlights on the tables.

We waiting nearly 20 minutes for a server. He put three small dishes of what looked very unsafe for allergies of any kind on my table without us even asking. What is that stuff?

The table was sticky.

It was too loud.

The portions looked teeny tiny. (We had ample opportunity to examine the food being served while we waited for a server to notice us)

We left without ordering.

BTW, the spotlights on the tables in the otherwise dim light highlight all the fingerprints on the tables.

Groups: None
By Peanut Militia on Sun, 03-18-07, 02:02

We have gone to four different Chang's and always had a positive experience. However, we always call ahead, tell them what our allergies are (pa, soy, seaseme, egg) and they always accomidate. I re-remind them when we check in and have eye witnessed them wiping the edge and bottom of our table and chairs with clean rags when I tell them how serious the PA is. We request new or non-nut pans and ask to be directed to menu items cooked on the other side of the kitchen (they have referred to three stations). We have had parties up to eight and were given new plates to assure no residue from the diswasher. The manager always checks on us multiple times. IF we are going to eat out (we hardly do) it is one of four chains we eat at.

They have never seemed to hate my requests or given me the 'eye'. I would recommend them, but if you go and get that feeling in the pit of your stomach-leave anyone with allergies will understand.

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By josh'smom on Sun, 03-18-07, 16:24

What have you eaten there that doesn't have soy? I think I am starting to become allergic to soy. I tested pos with spt but -on the blood test. We love PF Changs, but haven't been there since I THINK reacting to soy.

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By Peanut Militia on Sun, 03-18-07, 21:03

I like the Lemon scallops (my usual), the kids love the brown rice. We get the lettus wraps, but Dh and I went and noticed they tasted different when we didn't tell them about the soy allergy. I think they made them differently. I know they seem a little long getting our table's food, but it is worth it knowing they are safe.

Groups: None
By bethc on Sun, 08-05-07, 18:49

I checked out the P.F. Chang's in Maple Grove, Minnesota, lately, and it does not make special accomodations for FAs. I talked to the manager on duty before deciding if we were going to eat there, and he said that they use the same woks for everything and that many of their dishes have peanuts in them. They only wash the woks at the end of the day. He said my DD could maybe have something steamed since they don't put peanuts in the steamers. But since they didn't seem to have a plan for how they usually handle PA, the way that some other locations you guys have found do, I was not comfortable having her eat there. Very disappointing! I was hoping we had one Chinese restaurant we could go to.

Groups: None

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