PA child denied boarding plane
We are looking for advice on how to follow-up a recent situation we were faced with. Last week, we flew on ATA with our peanut-allergic daughter. Upon learning of her condition, the flight crew opted to serve extra cookies to passengers and did not serve peanuts on our outbound trip. Our flight was uneventful and we were grateful for ATA's cooperation. Upon our exit, the lead flight attendant instructed us to inform the airline of our daughter's allergy when we checked in for our return flight and stated that the flight crew would follow the same procedure of withholding peanuts. Imagine our surprise when we went to check in and were told that we were to be denied boarding because of her allergy. They refused to work with us, and forced her to remain in Florida another day, awaiting standby seats on an alternate airline, while the rest of the family flew on without her and one parent. It was extremely traumatic for all involved. Our questions: were our daughter's civil rights violated? Does an airline have a right to deny boarding because of a health condition? What can we do to advocate for better service and education of the airlines? Has anyone else encountered this problem?