McDonalds and cross contamination on milk cartons and straws exp\'d todayallergy
Today, as we do 2 times a week, we went to McDonalds Drive thru. Our order was for 2 happy meals and 2 milks. As I was waiting for our order, I noticed a soda sitting off to the side for the window crew and a McFlurry Shake. We got our order and arrived home. As I picked up the milks there were butterfinger candy pieces stuck all over one side of each of the milk cartons and and on the straws.
Discussion with manager:
I drove back to the store and spoke with the manager, she said she had seen chocolate residue in their milk refrigerator during the morning, but said she thought nothing of it. She did not think that the crew worker was eating a McFlurry at the window. She looked at the milks and could obviously see the butterfinger candies stuck to them. I also brought in a newspaper article featuring peanut allergic children, entitled "For Peanut Allergic children, One Morsel Can be Deadly, for parents vigilance never ends" The manager stated that she was not aware of the peanut allergy and they have not gotten any questions about their food; therefore, she assumes the peanut allergy is very rare. I told her that 3 million Americans are allergic to peanuts/and or tree nuts. I told her that the ads for the McFlurry show a statement noting that they contain nuts. I told her that all peanut allergic people know to stay away from the McFlurry's and have read their ingredient lists, that is why she may not have fielded such questions. I also added that it is estimated that 1 out of 250 children are allergic to peanuts.
The manager apologized and said she would review the residue and allergy problem at their next staff meeting. She took the newspaper article and said she hung it up for the staff to read. She recommend that we ask for a manager every time we ordered.
I will be writing corporate headquarters noting their accomplishments in providing ingredient lists, and warning statements on their McFlurry's but will strongly suggest some food allergy training to prevent cross contamination. I will also encourage them to join the Food Allergy Network.
I will be sending a letter to the CEO and invite others to do so as well, asking for food allergy awareness training for all managers.
Jack Greenberg, Chairman and Chief Executive Officer
McDonalds Investor Relations Service Center
Oak Brook, Illinois 60532
I will also send a letter to their Customer Service Center at the same address.
I feel strongly that this was a close call and if I would of just handed my son the milk versus holding on to it we would be in the ER right now.
[This message has been edited by Mary (edited May 31, 1999).]