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Kellogg\'s Canada

45 replies [Last post]
By Philip's Mom on Wed, 04-04-01, 16:09

Could someone in Canada please contact Kellogg's this week and see if they too have changed their stance regarding product safety. Kellogg's US has clearly changed their position - it would be interesting to see if this has reached into Canada too.

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By on Wed, 04-04-01, 16:24

Philip's Mom, Cayley's Mom had asked me over the week-end to contact Kellogg's Canada with a list of questions, which I did. Of course, to-date I have only received their automatic e-mail response with a tracking code, but I did attempt contact.

I would say that since it was Cayley's Mom that requested I contact them and get information on her behalf, that she is actually working on this already.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By Heather on Wed, 04-04-01, 16:30

Philip's Mom...where is the thread where Kellog's changed their stance? We have so many Kellogs threads going I can't seem to find it. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By Cayley's Mom on Wed, 04-04-01, 16:35

Philip's Mom - I called Kelloggs Canada this morning - I told them I was from PA.com and I wanted to explain our campaign more in depth to a supervisor.

They took my info (name, address, etc.) and since a "specialist" wasn't available to speak to me (after I was on hold waiting for amost 5 minutes), they are calling me back this afternoon.

Since the email (from PA.com) was very general (and included the "code" issue, which is a Canadian non-issue) I felt a better explanation was in order.

I will be interested also to see if the unsettling new Kelloggs USA directives have any effect on our Canadian division. Needless to say - I'll post any new info ASAP.

Also, Cindy has sent Kelloggs Canada a list of questions asking exactly what the criteria is for a cross-contamination warning, among other things. I'm looking forward to their reply and thanks so much, Cindy, for helping with this big issue!

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By Philip's Mom on Wed, 04-04-01, 17:37

Heather,

Look under the Main Discussion section for the thread entitled "Kelloggs Responded - Mission Accomplished or Not?" Refer to page 2 and posts made by Eileen on 4/3 at 4:09 p.m. and Yarnwoman also 4/3 at 6:38 p.m.

Thanks Cindy and Cayley's Mom for aleady checking on this - great minds think alike! Just a question though - when you look at Kellogg's products in your homes - does it state where they are produced? My Nutrigrain box says Battle Creek, MI which I find odd since I just found out they are also made here in Denver. And for the record the box does state "Contains Wheat and Milk Ingredients" - no mention of nuts/peanuts.

If your products have US manufacturing locations does this change your opinion of the safety of these products even though Canadian boxes are better labeled?

[This message has been edited by Philip's Mom (edited April 04, 2001).]

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By arachide on Wed, 04-04-01, 17:37

Cindy - could you post a copy of the email you sent Kellogg's Canada here in this thread?

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By arachide on Wed, 04-04-01, 18:06

I forgot to say that I am still awaiting a reply to my email from Kellogg Canada [img]/peanut/boards/images/%%GRAEMLIN_URL%%/smirk.gif[/img]

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By arachide on Wed, 04-04-01, 18:07

I forgot to say that I am still awaiting a reply to my email from Kellogg Canada [img]/peanut/boards/images/%%GRAEMLIN_URL%%/smirk.gif[/img]

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By Cayley's Mom on Wed, 04-04-01, 18:40

Philip's Mom - The Kelloggs cereal in my home (Just Right, Special K, etc.) says "Proudly made in London, Ontario", so they're not imported. The only warning on the cereal is MAY CONTAIN TRACES OF SOYBEANS.

However, the Kelloggs Eggo Pancakes we have surprised me. It say "Imported by Kelloggs Canada Inc. 1998", but it doesn't say imported from where. ALSO, it says "not for sale outside Canada". The only other address on the box is Etobicoke, ON (a suburb of Toronto) where their Consumer Affairs Office is located.

As for your question about changing comfort levels with products imported from Kelloggs USA - yes, it definitely changes mine. And I thought I was a good label-reader... Personally, I won't be using imported Kelloggs products until we get an absolute, definitive answer from Kelloggs USA. Thanks so much for bringing this to my attention. I never would have suspected we import this stuff.

I don't have any Nutrigrain Bars at the moment - can someone else from Canada post the info on the box?

Further to my Kelloggs phone call. I called back a few minutes ago (since I hadn't heard from them) and was told it is normal procedure for a "specialist" to get back to me within 1 business day - so I may not have anything to report until tomorrow. This waiting is driving me insane...

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By Cayley's Mom on Wed, 04-04-01, 20:52

Still no word from Kelloggs...

I just wanted to mention I intend to ask them about the labeling safetly of their imported products.

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By on Thu, 04-05-01, 02:05

arachide, I e-mailed Kellogg's Canada directly from their website so I don't have a copy of the e-mail. However, I do know that Cayley's Mom had given me a list of questions to ask.

Also, I think my head is going to explode! [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img] I knew that Pillsbury Canada was importing unsafe products from the U.S. and not bothering to bloody label them! If Kellogg's is doing the same and I have been unaware for so long, my head really is going to explode! [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]

Okay, I just checked and I don't know if it is any consolation or not. My cereal, as Cayley's Mom noted is made in London, Ontario. I just checked the Kellogg's Eggo waffles I bought to-day and sure enough, they're imported by Kellogg's Canada. Now, I would say that the labeling looks fairly clear and correct but who the he** knows? I am extremely angry about this.

As with Pillsbury, I can't understand how a company can import products from the U.S. and not bother to re-label them as far as safety for ingredients. They are required to re-label them for our bilingual requirements which I completely understand. But, while they're doing that, couldn't they also put a mention on it whether it is unsafe or not?
I'll have to contact Kellogg's Canada again with this NEW concern tomorrow. I am not pleased. I just feel like we're wading deeper and deeper in muck and I feel like I personally am sinking!

Do you have any one that gives you directives re labeling or is it a company decision? Are your products that do not contain a "may contain" warning produced on dedicated lines or in a "nut free" facility? If there is any chance of cross-contamination, are the products labeled "may contain"? arachide, sorry, that's all my angry little brain is remembering right now about the questions I had asked Kellogg's Canada. Again, I must say that it was Cayley's Mom who asked me to e-mail them and find out more. It's really due to her and it's really her that should be thanked.

This angry individual is going to watch a video! [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By Adam's Mom on Thu, 04-05-01, 03:39

I have 2 Nutri-Grain boxes right in front of me, Raspberry and Mixed Berry. Both say "Imported by Kellogg Canada Inc. 1999. Not for sale outside Canada".

[This message has been edited by Adam's Mom (edited April 04, 2001).]

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By on Thu, 04-05-01, 05:53

This is just a thought from my still angry brain! [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img] I completely understand why we addressed Kellogg's U.S. (thanks to Cayley's Mom answering my questions re this). Now, I'm wondering if we should separate the two and have a separate campaign directed at Kellogg's Canada. I understand that that has been initiated a bit by e-mails asking specific questions but what now concerns me is their importation of what MAY be "unsafe" products and their not labeling them correctly.

This is completely separate but I might as well post it here anyway as I'm not traveling the board tonight. I went to purchase vegetable oil to-day and looked at a bottle of Our Compliments Canola Oil. It said on the front 100% Canola Oil. A quick look at the ingredient list and what did it say? "May contain traces of peanut oil"! So much for 100% Canola Oil! I ended up purchasing Mazola Corn Oil (I don't feel comfortable with Sunflower Seed Oil anymore, but that's just me). When I was in the oil section of the grocery store to-day, I really began to wonder if I was going to find a "safe" oil to purchase or not.

Can you understand why I have completely lost my mind over the new information about Kellogg's Canada importing products? [img]http://uumor.pair.com/nutalle2/peanutallergy/eek.gif[/img]

I'll have to follow-up on my concerns tomorrow when I settle down and also after I get some rest!

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By Cayley's Mom on Thu, 04-05-01, 13:42

arachide - I think Cindy pretty much covered what I wanted her to ask Kelloggs on my (our) behalf:

(1) Is there a warning if the product is run on a line that's cleaned?

(2) Where do they receive their labeling directives from?

(3) What criteria do they use to determine if a product "may contain"?

Looking forward to their answers on this issue.

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By EILEEN on Thu, 04-05-01, 16:18

I don't live in Canada any more so strictly speaking I'm butting in.

My concern is that companies will label everything "May Contain" to get us off their backs and ease their liability issues.

My recurring thought is that we want to encourage them to use dedicated allergen-free plants (or develop adequate cleaning methods) to produce their products.

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By on Thu, 04-05-01, 17:21

Eileen, I started a Good Humor-Breyer's thread under Manufacturers re some information I received by e-mail from Unilever Canada re their manufacturing procedures. I'm not sure about your comfort zone, but if you read their initial e-mail about how they run their nut free ice creams first thing and how the equipment is cleaned thoroughly, etc., I actually feel quite comfortable with this and would purchase their products. However, they are now in the process of slapping the "may contain" label on all of their products. I do have to e-mail the woman back that I have been dealing with re this and I'm sure that my one e-mail won't make any difference, but as soon as that label is on a product my comfort zone won't allow me to purchase it. They're actually labeling products that otherwise I would feel comfortable buying. It's the same as what you're talking about in your post above.

I have had to contact a couple of manufacturers this week more than usual and now I'm finding myself getting really quite depressed actually. I'm upset with Chapman's Ice Cream that promotes itself as allergy aware but is only JUST beginning to label a product they know is not "safe" as unsafe.
I'm upset with the Good Humor-Breyer's contact. I'm upset that I just found out, through this thread, that Kellogg's Canada is importing what may be potentially unsafe products into Canada from who knows where (probably the U.S.) and not bothering to label correctly. It just seems that it is quite overwhelming when it usually isn't for me anyway.

I know that someone had a vent thread going and they had been struck with a couple of PA issues within a couple of weeks. I posted that you will find PA like this. You can go along for a month or more perhaps quite comfortable but when you get hit with something, it's usually more than one thing at a time and it does seem quite overwhelming.

For someone that spends as much time on the computer and on this board as I do, I am finding it really a lot so I know a lot of people must be feeling the same way. I guess it doesn't help that I haven't been well this week so I have over 100+ e-mails to "read" and 40 to "respond to". I'm just in a mood, is all.

Anyway, enough babbling.

I have yet to hear anything from Kellogg's.
I still have to sit and write the e-mail re the imports which I will post here later when I do write it. Frankly, I'm still too upset to even deal with it right now. The tracking number e-mail that I did receive from Kellogg's said that I should have a response within 5 - 7 days.

I could try the phone but I'm afraid my exasperation would come through loud and clear.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By arachide on Thu, 04-05-01, 17:25

I just discovered a rather upsetting discrepancy on a Kellogg's label.

Kellogg's Eggo Waffles have a "Honey Nut" flavour, as you know. Well, the french name on the label is "Miel et arachides" which is Honey PEANUT!

(The French word for "nut" is "noix" - "arachide" is strictly and only "peanut")

Talk about dangerous translations! I myself shy away from all tree nuts as well as peanuts, but someone whose comfort zone allows tree nuts may be misled into thinking the waffles were safe for PA!

I called Kellogg's Canada about this just now. The rep I spoke to said that those were just the names given to the flavours (in a "like it's no big deal" tone). 8o

I also asked about the "IMPORTED BY Kellogg Canada". These products identified by an "ER" code originate from Rossville, Tennessee. When I asked if this plant manufactures exclusively for Canada, I got a hesitant "uh...yeah" as a reply.

I'll be emailing Kellogg's Canada about this translation disaster later, though I'm not holding my breath as I have yet to hear back from them concerning my first email.

What a mess!

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By Cayley's Mom on Thu, 04-05-01, 17:39

Eileen - I'm hoping manufacturers will go the way of allergen-free plants, or breaking down the lines to clean them, instead of choosing the "may contain" way out. The reasoning behind this would be pure economic balance.

Is it more cost-effective in the long-run to upgrade their equipment, or to slap "may contain" labels on everything, thus freezing food-allergic people out of the market?

I'm sure with the new buzz going around about inadequate labeling, companies will be consulting their economics department for some quick long-range planning. It will be interesting to see which way this goes - in the meantime, I intend to keep up the pressure to prevent us from being frozen out of the market.

While I realize that we are, first and foremost, the ones responsible for our safety, food allergy is becoming so prevalent in our society I believe the economic motivation is there for companies to improve sanitation procedures and not fall back on the "cover your b*tt" labeling. Labeling is a huge and in-depth issue, but the FDA report sure chipped away a big part for us.

Let's ride the wave of the public acknowledgment of our difficulties as long as we can. I have a sneaking suspicion Kelloggs will be the one to keep an eye on - they probably think WE have a mole in the FDA, LOL! How else would we know to start this very coincidental campaign? They know we're here; they know the FDA is watching; they know what we want. The ball is in their court, at the moment, but we're ready to lob it back at them, make no mistake!

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By Cayley's Mom on Thu, 04-05-01, 19:13

arachide - talk about misleading labeling! Does anyone have a box of the Honey Nut Waffles (ha ha, probably not!) so they can check the ingredients? I'm wondering if it actually is "peanut" or, like that other infamous cereal "Honey Nut Cheerios" actually almonds (the word "nut", which I mistakenly thought meant peanut, and assumed Cayley wasn't PA when she tolerated these OK - in the days before diagnosis).

Say what you mean and mean what you say! (Blasted companies!)

Also EVERYONE - Chris received his answer from Kelloggs.

Please click on this link to see Kelloggs "final" answer to Chris's email.

[url="http://uumor.pair.com/nutalle2/peanutallergy/Forum23/HTML/000009.html"]http://uumor.pair.com/nutalle2/peanutallergy/Forum23/HTML/000009.html[/url]

Scroll down to Chris's post and feel free to add your comments to the thread.

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By on Thu, 04-05-01, 22:16

This is just a little aside about translations which I found interesting just yesterday. Home Made Style Chicken Noodle Soup by Campbell's was translated into French as Grand (is there an e?) Mere's, so Grandmother's! I thought it was cute. However, cute and terribly inaccurate are too different stories, aren't they?

As I believe I noted above, I have been really unwell this week and therefore really backlogged but I am hoping to compose an e-mail to Kellogg's Canada tonight re their importation of products. I want to know where the he** they're getting the food from and if it is labeled correctly. I am so angry about this it is unreal [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]

arachide, I know you're still waiting for an answer from an earlier e-mail, as am I, but I do find e-mailing GENERALLY better than trying to decipher the tone of a CSR on the telephone. I have had good experiences on the telephone and my most recent would be with the gentleman from Nabisco Canada, but I usually find I get much clearer responses by e-mail. Also, this is something I have never been sure of so maybe someone could clarify it for me. If a company puts something in writing in an e-mail can they be held more accountable because it is in the form of an e-mail rather than a telephone conversation?
Is it now comparable to them writing a regular mailed letter?

I have always presumed that it did hold them more accountable than a telephone conversation and I still maintain 10 different CSR's on the telephone will give us 10 different answers, so that is why I do prefer that mode of communication. Of course, I often get lame responses in e-mail form too, but, for the most part, I've found them pretty good.

As soon as I get the imported goods e-mail written, I'll be back in. I keep coming back only to check this thread really.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By Mom2Four on Thu, 04-05-01, 22:38

I called Kelloggs Canada to enquire about the labelling of their products manufactured in Canada as well as those imported from the USA. The woman I spoke with told me that any products manufactured on lines with other nut products would have the warning label on them (May Contain Traces). The exception to this was Eggo Waffles. They make Honey Nut Waffles on the same lines as all the other waffles but because of limited production (only make the Honey Nut variety one day at the end of the week after all the other runs) and because of their rigorous cleaning process, they feel there is no chance of cross-contamination therefore they do not use the warning label on any of the Eggo waffles. The Eggo pancakes are made on dedicated lines in a nut free plant. As for the imported products from the USA, I was assured that they are aware of the production facilities and if products are not run on dedicated lines, they will still use the warning label on these products. She did acknowledge that Kelloggs Canada has different labelling practises than Kelloggs USA. I am looking forward to the replies others receive via telephone and e-mail.

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By on Fri, 04-06-01, 04:41

Here is the e-mail I just sent to Kellogg's Canada re their importation of products.
Their e-mail address is [email]kelloggsca@speedymail.com[/email]

Dear Sir/Madam:
I wrote to you within the last week requesting information about your labeling
practices here in Canada. This e-mail addresses a totally separate matter.

I am a member of PeanutAllergy.com because I have a son who is deathly allergic
to peanuts. We began a campaign of addressing different companies on their
labeling standards within the last couple of weeks. The first company that we
addressed was Kellogg's U.S. I, at first, had to ask why I should partake in
this campaign because I
have always felt comfortable with Kellogg's Canada and the labeling of your
products here in Canada.

However, I recognized that people in countries other than Canada should also
feel as safe and comfortable with Kellogg's as I do and so I joined in an e-mail
campaign on behalf of peanut allergy suffers in countries other than Canada.

As part of the campaign, I did write an e-mail to Kellogg's Canada inquiring
about your labeling procedures and requirements, for which I am still awaiting a
response.

It was only through this campaign and knowledge gained by several of the members
of PeanutAllergy.com that I became aware that Kellogg's Canada actually imports
some of their products. You cannot imagine my shock.

I feel safe and comfortable with Kellogg's Canada products MADE IN CANADA for my
peanut allergic child to consume.
However, I do not feel comfortable or safe with Kellogg's U.S. products in the
least and if I were living in the U.S., I can honestly tell you that I would not
currently be buying ANY of your products, especially given the fact that you are
still unable to provide the answers that we, as peanut allergy
individuals/parents have asked you to provide en masse.

Now, I learn that Kellogg's Canada imports products. Could you please tell me,
where you import them from? I would assume it is the United States. I did
check my box of Eggo waffles this morning and the box did say that they were
imported by Kellogg's Canada. In importing goods from another country, aside
from re-labeling the product for our bilingual requirements, can you tell me if
you re-label them to reflect any concerns on behalf of food allergy sufferers?
Are they labeled as well as products that are produced in Canada regarding food
allergies, specifically peanut/nut allergies?

To-date I have only come across one other company that imports products and they
import them from the United States. This is Pillsbury. Pillsbury does not
re-label their products once they have crossed into Canada as "unsafe"
thereby giving many people the very false impression that these products are
"safe" for peanut allergic individuals to consume.

Is Kellogg's Canada doing the same thing? It is extremely important that I know
this. It is extremely important that every Kellogg's Canada consumer who is
either a peanut allergic individual or has a peanut allergic child knows this
information.

I require an answer before I am able to open the box of Eggo waffles in my
freezer. Other people require it before they are able to open boxes of
Nutrigrain bars in their cupboards.

For those of us who have felt safe and comfortable with Kellogg's Canada can you
imagine how betrayed we feel by this new information? Can you imagine how
stupid we feel when we go to our child's school and tell them that certain
products, although not labeled as "unsafe" are no longer okay to bring
into our child's "peanut free" classroom or school?

I know that I will receive your automatic response with a tracking number. Then
I will receive another e-mail saying that I will receive a response in 5 - 7
days. Is it possible for me to receive some type of response to these questions
sooner than that? If you would like to contact me by telephone, I can be
reached at ( ) - .

Thank-you for your time and consideration in this serious matter.

Yours very truly,
Cindy Spowart Cook

As soon as I hear anything, even the automatic response with the tracking code, I'll let everyone know.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By PeanutTrace on Fri, 04-06-01, 12:07

Awesome email Cindy! I too am waiting to see their response to you!

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By on Fri, 04-06-01, 16:08

PeanutTrace, thank-you! I have received my automatic response with the tracking number this morning. So far so good. [img]http://uumor.pair.com/nutalle2/peanutallergy/rolleyes.gif[/img]

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By on Fri, 04-06-01, 16:48

Okay, most of you know how I hate using the telephone and would rather e-mail companies with my concerns (it has something to do with children, like most children, who require your utmost attention ONLY when you're on the
telephone). At any rate, this was something that was really bothering me.

I called 1-888-876-3750, the number that is given on my box of Eggo waffles by Kellogg's Canada. I spoke with CSR Anna. I asked her if she could please tell me what country the waffles were imported from. They are imported from the U.S. I then asked her if when Kellogg's Canada imported products, if they re-labeled them to reflect any food allergy concerns. She indicated that they label them as they are legally required to.
I pointed out that they are not legally required to re-label with regard to food allergies but they are required to re-label them for our bilingual requirements.

Well, Anna had to process this information. She did tell me that the waffles are made on the same line as the Honey Nut waffles. No dedicated line. However, she indicated that the Honey Nut waffles are only made on Fridays. The line is then thoroughly cleaned and production of the other waffles starts again after the Friday run of the Honey Nut waffles (would anyone else like to try and see if they get a different day that the Honey Nut waffles are produced?). I asked her if they are considered "safe" for peanut allergic individuals and she said that it's really up to me after knowing how the Honey Nut waffles are produced (not a dedicated line, but cleansed thoroughly).

I then asked her about the Nutrigrain bars.
They are also imported from the U.S. However, she could not tell me from where in the U.S. these items come from. I asked her if these were re-labeled when they came into Canada for reflect any food allergy concerns.
No.

She also did tell me that none of the Eggo waffles are ever labeled "may contain".

I then told her that the waffles I was questioning in particular were the chocolate chip waffles. Was the chocolate "safe"? She could only say that they were produced the same as all of the other waffles.

I think Anna was a bit dazed and confused [img]http://uumor.pair.com/nutalle2/peanutallergy/confused.gif[/img] by my questioning but she did seem to have an answer re the waffles. Actually, with the answer she gave me, I do believe I am comfortable with the waffles (please remember I do not, at this point, require dedicated lines and trust that the company is washing their lines thoroughly. I also recognize this as an area that may need tightened up should a reaction ever occur).

I think she dealt with me as best as she could, but again she was rather taken aback, if you will, by my line of questioning.

I'm sorry that I couldn't get any better answer re the Nutrigrain bars.

I now look forward to whatever, if any, information Kellogg's Canada is going to provide me in an e-mail and see if it coincides with what Anna told me this morning.

I don't trust CSR's on the telephone and I have outlined on this board several times why I don't. However, to-day, for whatever reason, I felt the need to call and see what answer I did get.

If anyone else would like to try the number above and see what answers they get, it would be very interesting.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By arachide on Fri, 04-06-01, 16:50

Cindy - when I called Kellogg's Canada yesterday, they told me the imported products for Canada come from a plant in Rossville, Tennessee.

I didn't ask if this Tennesse plant was considered pn-free... not that it makes a difference anymore given Kellogg USA's answer that pn-free can change at a moment's notice...

I'd be curious to see what they say in response to your question about relabeling for the Canadian market.

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By Cayley's Mom on Fri, 04-06-01, 17:18

Well, at least SOME of you are actually getting Kelloggs to answer your questions! I have called twice and have waited in vain for a return phone call "within 1 business day" from a "Kelloggs specialist". Like, I didn't even have a question! I just wanted to explain the reasoning behind PA.com's campaign!

I was assured that if I wasn't around to answer the phone, or was on-line when they called, they would leave a message and a reference number of the person to contact on my voice-mail. So far, nada.

Trying to contact them again this afternoon...

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By Cayley's Mom on Fri, 04-06-01, 18:56

Finally! I spoke to a Kelloggs Specialist, I assume someone higher up than the reps. who answer the phone, since these Specialists are not always available to speak to.

They have been trying to pinpoint the information we need, hence the delay in answering our emails. All emails and questions have been forwarded to single individual who has been trying to sort everything out to get back to our various questions.

I explained to Pamela the reasoning behind our campaign was to have the manufacturer come to our web site to post definitive information about their labeling practices. She doesn't yet know if Kelloggs Canada is able to (read: allowed to) post here at PA.com, but she's working on getting an answer. I told her Kelloggs Canada is welcome to email [email]Chris@PeanutAllergy.com[/email] with their manufacturing practices, so he can post on their behalf. I'm sure we all feel comfortable that getting the info from Chris is akin to getting the info "from the horse's mouth". She took down his email address, so I'm hoping she will email him. If not, it looks like we will all get individual, fairly in-depth and complete answers to our email questions.

Here's what Pamela told me about their labeling practices:

(1) They take food allergies VERY seriously. She stressed several times that even a small amount of allergen can cause a reaction, so they are extremely aware and careful.

(2) They label major allergens in [b]bold[/b] letters under the ingredient label.

(3) They label for cross-contamination, and take cross-contamination issues very seriously. "May contains traces of..." is the way they commonly label anything in question.

(4) The plant in London, Ontario (most cereals are made there) has only one room in the entire, huge plant where the peanuts are stored. She went on a plant tour herself, to be able to answer our questions more completely (I was very impressed to hear this). This room is basically vacuum-sealed, with reverse ventilation, so when the door is opened, peanut dust does not float out into the main plant.

(5) The manufacturing lines are completely broken down and washed (sterilized) between runs of allergen and non-allergen containing products.

(6) The above practices Kelloggs Canada follows is outlined in the "Good Manufacturing Practices" report issued by Health Canada, and Kelloggs follows the GMP very closely.

(7) She was very surprised to hear of Kelloggs USA's stance on PA individuals not consuming products produced in the US, since the 2 divisions routinely import/export products. I offered to email her Dianne Backus's response to us, but she told me she has access to that information and will look into it. According to Health Canada, all Kelloggs imports must be manufactured according to the GMP, so she assured me that Kelloggs USA must break down their lines and sterilize between runs, or the product must be labeled "May contain...". Canadian exports to the U.S. must follow the U.S. manufacturing guidelines, also, but I don't know what these are, specifically.

(8) Also, she said the entire plant staff will be undergoing further, updated allergy education in the very near future. I am under the impression that this is an ongoing training for their staff - clarification is in order, but their staff has had allergy awareness training in the past, and they do strive to drive home the cross-contamination issue with employees.

All in all, it was the answer I wanted to hear, and I still feel safe with Kelloggs Canada, and I will continue to use products imported from the U.S. based on this information. I will also keep a close eye on news reports on Food Recalls, just in case! I feel that the U.S. plants, with the GMP's in place for Canadian products, are following good, safe guidelines. The one thing I forgot to ask was "How are these U.S. plants inspected to ensure they are following the GMP guidelines?". I guess I will email them this question, and post with the answer.

Kudos to Kelloggs Canada - she couldn't answer the question I had about why the U.S. division doesn't follow these guidelines (perhaps because they're issued by Health Canada), but she agreed, it's a very good question.

[This message has been edited by Cayley's Mom (edited April 06, 2001).]

Groups: None
By Cayley's Mom on Fri, 04-06-01, 20:39

OK, I phoned Pamela back with the question "Is the U.S. plant that exports products to Canada inspected by Canadian or American inspectors?".

She said - American inspectors, who follow the Canadian guidelines.

I'm back on the fence about the U.S. imports, but I'm leaning toward it being OK, because she said the plant inspections are done randomly, and they check a multitude of things, not just allergen requirements.

Just a heads up on the Kelloggs customer service reps who answer the phone. If you have an in-depth question, they probably won't be able to help you. Since Pamela wasn't immediately available to speak to, I ran the above question by the rep.

She basically said "Well, Kelloggs is the same company, whether in U.S. or Canada...". Ahem, I beg to differ...

Also, Cindy - now I totally see where you're coming from with kids in the background! I don't tend to use the phone either to call about important issues BECAUSE... I was literally running away from both little ones, who absolutely HAD to have my attention. One was sleeping when I made the call, the other was having a snack and a video so I could have some peace. No such luck!

[This message has been edited by Cayley's Mom (edited April 06, 2001).]

Groups: None
By on Fri, 04-06-01, 21:47

Cayley's Mom, do you know what type of "specialist" it was that you finally spoke with? I'm wondering, if I make future calls to Kellogg's Canada if I should be asking for that particular kind of "specialist" rather than dealing with a CSR who will appear dazed and confused [img]http://uumor.pair.com/nutalle2/peanutallergy/confused.gif[/img] and probably, rightfully so.

If you still got the impression that our e-mails were all being handed over to one person and that they were going to be addressed individually, then I'll hope to receive answers to all of mine and will post the responses as I get them.

I still have to do a test though before I am completely comfortable and due to the time, I may have to wait until tomorrow. I want to see if EVERY CSR answering the telephone for Kellogg's Canada will give the day Friday as the day the Honey Nut waffles are run. If they consistently say Friday, then I will continue to feel comfortable with Kellogg's products.

I actually feel more comfortable with a company that does not have a dedicated line but will break the line down to thoroughly wash it than I do with a company such as Good Humor-Breyer's who have, what I consider, excellent manufacturing procedures and yet use the blanket "may contain", I believe, solely to make sure that they are not held liable.

Now that I feel this Kellogg's Canada thing has been somewhat answered and a lot of us have been doing something about it to-day (again), I think I would like to follow-up on my initial concerns with Good Humor-Breyer's and use Cayley's Mom's post from above, parts thereof, as a very good example of why the blanket "may contain" is really not such a great idea sales wise.

If I do hear anything further from Kellogg's Canada, I will come in and post it. Oh, and I do have to come back in and see what type of specialist it is I should be asking for to speak with rather than a regular CSR.

Cayley's Mom, you can't tell me that is your FIRST experience with children doing everything in their power to have your head explode while you're on the telephone! LOL!
As I said, that's why I tend to deal with things via e-mail and don't use my telephone until after the children are long in bed! When my 13 year old step-son stayed with me four years ago, I noticed the same thing was true of him. He'd leave me alone until I was on the telephone. What I'm trying to say is I think IT NEVER ENDS! [img]http://uumor.pair.com/nutalle2/peanutallergy/eek.gif[/img] [img]http://uumor.pair.com/nutalle2/peanutallergy/eek.gif[/img] [img]http://uumor.pair.com/nutalle2/peanutallergy/eek.gif[/img]

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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Groups: None
By Cayley's Mom on Sat, 04-07-01, 16:20

I went to the grocery store last night, looking for the Honey Nut Waffles to check to see if the ingredients were nuts or peanuts (english labeling = nuts, french labeling = peanuts), but the 2 biggest stores in my town don't carry them.

If someone can find these, can you post as to whether the ingredients are peanuts or tree nuts?

arachide - Honey Nut Cheerios do indeed use the french "roux" to describe that cereal.

EVERYONE - the major reason for the delay in Kelloggs response is, they had to confirm that PeanutAllergy.com is a legitimate group asking a legitimate question. They knew we were big, because of the deluge of emails they received, but they did a kind of "background check" on us, before they decided to respond. They do response quickly to regular consumer questions, but they felt the validity of our campaign had to be verified first. We should hear from them within the next week - whether through a posting, an email response to Chris or individual responses to each of our emails.

Thanks everyone for your patience in the matter!

Cindy - If the person you are speaking to doesn't know the answer to any of your questions, Kelloggs welcomes you to ask to speak to someone who DOES know the answer. That's where the specialists come in.

Groups: None
By on Sat, 04-07-01, 18:05

Cayley's Mom, I'm still unclear [img]http://uumor.pair.com/nutalle2/peanutallergy/confused.gif[/img] If I'm speaking with a CSR and he/she seems dazed and confused, when I ask if I can speak with a specialist, what type of specialist am I asking to speak with?

I believe Kellogg's Canada has week-end hours for CSR calls so I'm going to place another call about the waffles. If my answer is the same - i.e., Honey Nut waffles are run on Fridays then I think I'll feel that my telephone calling is complete.

Again, if I do receive any e-mail responses from Kellogg's, I will post them here. Also, I am hoping, since I did address the importation "issue" separately, that I do receive a separate e-mail, but, of course, would be pleased if it is posted on the board.

I'd like to direct any Canadians reading this thread to Kathyrn's thread re labeling that has just been placed under the Action heading also.

It may have taken some of us awhile to recognize, but we still need help labeling correctly in Canada.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By Cayley's Mom on Sat, 04-07-01, 18:20

Cindy - just to clear things up - they're not a type of specialist - they're just called "Kelloggs Specialists". What they actually specialize in is anyone's guess, but I assume they are like the CSR's supervisors.

If you ask to speak to a "Specialist", the CSR's will know what you're talking about. Maybe when you call again about the Honey Nut Waffles you could ask them to describe exactly what a "Specialist" does and why they're called specialists.

Groups: None
By on Sun, 04-08-01, 03:30

I was mistaken. Kellogg's Canada didn't have week-end hours so I wasn't able to call to-day. I'll follow-up on this during the week.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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Groups: None
By Cayley's Mom on Mon, 04-09-01, 20:26

Here is a copy of the email we will all be receiving from Kellogg Canada. It remains unclear whether they will post at PA.com (I doubt it) or just contact Chris with the same email we received.

I'm posting it so Canadians can be somewhat reassured about Kellogg Canada, even though they didn't address the issue of imported products (we didn't ask about imports in our emails). Cindy Spowart Cook's email answer (when she receives it) should include definitive import information.

~~~~~~~~~~

Thank you for contacting Kellogg Canada Inc. online regarding serious food
allergens.

Kellogg Canada strives to provide accurate and consistent information to all our
consumers. Accurate labelling and other communication vehicles are the
cornerstones to informing our consumers about food allergens in our products.
We also follow Good Manufacturing Practices (GMPs) and have policies and
procedures in place with respect to preventing allergen cross-contamination.

We always declare the presence of any common allergenic ingredients known to
cause serious adverse reactions as identified by Health Canada in the ingredient
list, regardless of the amount present. The ingredient list can be found on the
package of every Kellogg product.

Please be sure to always check the ingredient listing every time you shop to
ensure you are referencing the most up-to-date and accurate ingredient list.

We hope this information is helpful and once again, thank you for taking the
time to email us.

Consumer Affairs
Kellogg Canada

1-888-876-3750 (8:30 am - 4:30 pm ET, Mon-Fri, except Holidays)

~~~~~~~~~~~

Groups: None
By on Mon, 04-09-01, 21:21

I had just Control "C"-ed my e-mail that I received from Kellogg's to-day re labeling to find that Cayley's Mom had posted it already!
LOL! Now, I did address Kellogg's Canada
in a totally separate e-mail re their imported products and it was done a few days later so hopefully they won't get that e-mail confused with the product labeling one. At any rate, as Cayley's Mom mentioned, I will post that information when I receive it.

As Cayley's Mom pointed out, this e-mail does make me feel comfortable with Kellogg's Canada products although again, not the imported ones completely.

I think it was extremely positive of them to answer, even individually, because initially when the Kellogg's campaign started, it was not meant to include Kellogg's Canada specifically. This only became a concern after Kellogg's U.S. had been contacted. However, in starting to contact Kellogg's Canada we did learn of the imported from the U.S. products which I think is extremely important and that's the answer that we really need to continue to feel as safe and comfortable with Kellogg's Canada as most Canadians had felt to begin with.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

------------------

Groups: None
By on Mon, 04-16-01, 04:20

I'm going to e-mail Kellogg's Canada, using the e-mail that they sent me with my tracking number, which was separate from the production and labeling questions, strictly about their imported products tomorrow. I think they may have just grouped that e-mail in with all of the other ones when it shouldn't have been (not necessarily their fault). I will follow-up on that tomorrow to see if we can get the answer that we really feel we still need for this thread.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

------------------

Groups: None
By on Fri, 04-27-01, 14:00

Here is the response I finally received to-day from Kellogg's Canada re the products that they import from the U.S. I am actually very pleased with their answer.

Thank you for your question regarding serious food allergens as they relate
to product that has been imported.

Pleased be assured that we at Kellogg Canada always declare the presence of
any common allergenic ingredients known to cause serious adverse reactions
as identified by Health Canada in the ingredient list regardless of amount
present or what country the product has been manufactured in. Also, we
bold the word "peanuts" in the ingredient list when it may be present
regardless of the amount. The ingredient list can be found on the package
of every Kellogg product. Currently, Kellogg Canada imports Eggo* Waffles
and some of its cereal products and pastries from the United States.

Kellogg Canada strives to provide accurate and consistent information to
consumers and works very closely with our all manufacturing operations no
matter the country of production. As mentioned in our previous email to
you, accurate labeling and other communication vehicles are the
cornerstones to informing our consumers about food allergen(s) in our
products. We also follow Good Manufacturing practices (GMP's) and have
policies and procedures in place with respect to preventing allergen
cross-contamination.

Also, as mentioned previously, please be sure to always check the
ingredient listing every time you shop to ensure the most up-to-date and
accurate ingredient list.

We hope this information is helpful and once again, thank you for taking
the time to email us

Consumer Affairs
Kellogg Canada

1-888-876-3750 (8:30am ? 4:30pm ET, Mon.-Fri. except Holidays)

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

------------------

Groups: None
By on Fri, 07-12-02, 00:11

Simply re-raising to see if it conflicts with the Kellogg's Canada Up-to-Date Information I posted earlier this week under Manufacturers.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

------------------

Groups: None
By on Sat, 01-18-03, 01:32

Simply re-raising for Lam. Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

------------------

Groups: None
By on Sat, 08-02-03, 22:40

Simply re-raising. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

------------------

Groups: None
By on Mon, 02-14-05, 05:16

Simply re-raising. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Groups: None
By erik on Mon, 02-14-05, 05:24

Quote:Originally posted by Alternative to Mainstream:
[b]Simply re-raising. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
[/b]

Hi Cindy,

you're already up to 4 posts today and it's only 22 minutes old.. only 8 more to go [img]http://uumor.pair.com/nutalle2/peanutallergy/wink.gif[/img]

Groups: None
By happycat on Mon, 02-14-05, 20:25

I recently contacted Kellog's (Canada) about their Frosted Flakes, after I saw some boxes without the "may contain peanuts" warning (both the new 1/3 less sugar kind, and the regular kind).

They didn't specifically answer my question about how the manufacturing for this product had changed to make it safe, but they did send me this "canned" response (which is almost identical, I believe, to a respose from kellogs that was posted about 2 years ago):

Thank you for contacting Kellogg Canada Inc. on-line regarding serious
food allergens.

Kellogg Canada strives to provide accurate and consistent information to all our consumers. Accurate labelling and other communication vehicles are the cornerstones to informing our consumers about food allergens in our products.

We also follow Good Manufacturing Practices (GMPs) and have policies and procedures in place with respect to preventing allergen cross-contamination.

We always declare the presence of any common allergenic ingredients known to cause serious adverse reactions as identified by Health Canada in the ingredient list, regardless of the amount present. The ingredient list can be found on the package of every Kellogg product.

Please be sure to always check the ingredient listing every time you shop to ensure you are referencing the most up-to-date and accurate ingredient list.

We hope this information is helpful and once again, thank you for taking the time to email us.

THE BEST TO YOU!

Consumer Pulse Centre
Kellogg Canada Inc.

Groups: None
By redtruck on Tue, 02-15-05, 02:41

We just started buying the frosted flakes this week after we saw at a hotel in ottawa no warnings on the small box...same went for the large box...so yippee!

Groups: None
By erik on Tue, 02-22-05, 21:29

Great news! Kelloggs Frosted Flakes (Canada) had a peanut allergy alert on it for many years.. I am glad they are now safe to eat [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Groups: None

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