Epipen Trainer - Canada - Help!

Sally L., wow, that's strange. [img]http://uumor.pair.com/nutalle2/peanutallergy/redface.gif[/img] I've received packages from Dey for the past two school years - in September month. Maybe their policy has changed? That's a shame.

I would actually call again and see if another CSR tells you something different.

Also, what about trying Shoppers Drug Mart because they do do the training annually (I think in September month, but I forget). I know that in the past, they were quite willing to come into my son's school to give a demonstration if I wanted them to.

But I'd try Dey again just for the helluva it.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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If tears could build a stairway and memories a lane, I would walk up to heaven and bring you back home with me.

Hi, I was going to say the same thing, try Dey again. I received packages from them twice as well, the last in October/05. They sent several trainers, a video, a carrying case and various pamphlets.

Good Luck with it.
Gilli

Dey said they did change their policy- I told them I got the number from a fellow Canadian. But I will give them another try.

The first pharmacy I called was Shoppers Drug Mart. She put me on hold and checked (as did the other two pharmacies I called) and said they don't have them, but I still got the feeling they didn't really know what I was talking about.

I'll try Dey again though. Thanks!

My understanding is if you have a prescription for the epi-jr 2 pack a free trainer comes with it. I just got a rx from allergiest for the 2 pack but I haven't filled it yet. I'm going to drop if off at Safe Way pharmacy in the next week. I'll let you know what I get.

Gail

I recently went to a CPR/First Aid class, and the teacher also discussed anaphylaxis. Along with the CPR practice models, he also had several dozen practice epi-pens. Perhaps if there is a red cross or similar training class, they could help you? Also, the epi-pen jr dual pack does come with a trainer. A lot of people fill those rx's every year, so therefore have many trainers lying around. Perhaps you know someone like this who has extras? This is the first time I've ever gotten the dual pack, so I only have the one trainer it came with, otherwise I'd mail you one!

Sally L., that's another thing you could try - to get one from another member here. I know the first one I received was from a fellow member in America.

If I had known they were going to change their policy (woulda/coulda/shoulda), I wouldn't have just handed over the new package from Dey I received this past September as I had given the school the same package the year before and you would hope they would keep these things.

I actually don't have a trainer at home.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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If tears could build a stairway and memories a lane, I would walk up to heaven and bring you back home with me.

I got one from Anaphylaxis Canada (sorry don't have web address handy, but should be easy to find on this site - sorry, I'm rushing). I did have to pay for it (under $10).

They are not free in Canada and do not come in the packages from Allerex. AAIA.ca and AnaphylaxisCanada.org both sell them. Check their pricing--both are online. Dey will not ship to Canada.

Anna Marie, did you find that Dey had changed their policy or did you not even try with them and just ordered from Anaphylaxis Canada?

Kathyrn, basically the same question I guess - you're just aware of the policy change?

I actually think it's kinda not okay because we are purchasing Dey made Epi-Pens here in Canada as well so why can't they send us the trainers anymore?

If I can muddle through my "to do" list of paperwork, I'll try to give them a call.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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If tears could build a stairway and memories a lane, I would walk up to heaven and bring you back home with me.

csc, I could NOT find a free one - I tried.

I purchased it three years ago.

Anna Marie, that is so queer. Well, maybe not. I didn't find out about the free Dey packages until 2004. There's the thread under Living with PA and I just tried the # and they did ship the package which I just turned over to the school. That year, it had a video.

So, this year, in getting ready for back-to-school, I called Dey again and this time they sent the package again but with a DVD rather than a video.

And again, I just handed it into the school.

I can see how you either missed it here or it wasn't available at the time that you did order (3 years ago).

Also, as I posted above somewhere, it was another member here who sent me my first Epi-Pen trainer which got left at one of the schools along the way. [img]http://uumor.pair.com/nutalle2/peanutallergy/frown.gif[/img]

Now that this is "up close and personal" on the board to-day and I have a minute, maybe I'll try calling Dey.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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If tears could build a stairway and memories a lane, I would walk up to heaven and bring you back home with me.

Sally L, first of all, I wasn't disputing what you had been told and I hope you're not offended. I just thought that if maybe someone else tried, they might be able to get their hands on a package and send it to you. KWIM? Like what happens if you talk to a different CSR. However. As posted in the other thread I re-raised also:-

Bummer. I just called Dey at 1-800-869-9005, extension 3368. It's not like I didn't believe that they were no longer shipping to Canada, but I just wanted to see if the answer would be consistent.

I spoke with CSR Tony and he said that Canadians have to contact the distributor of the Epi-Pen in Canada, Allerex at 613-831-7733. He wasn't able to tell me if they would send out the same package as what I have received from Dey or if it was free as it had been from Dey.

I then went on to tell him that I had received a package from Dey one year with a DVD and one year with a video (along with the trainers) and asked him when their policy about shipping to Canada had changed.

He said that apparently they were never supposed to have shipped to Canada in the first place - that Allerex is supposed to take care of Canadian Epi-Pen consumers.

So, there's that.

I'll try to call Allerex later.

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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If tears could build a stairway and memories a lane, I would walk up to heaven and bring you back home with me.

SallyL
Where in Canada are you? I have an extra one.

I guess I missed the last few posts on this thread until today! Had I noticed I would have seen that the twin pack isn't available in Canada and I wouldn't have looked so stupid telling the pharmacist that it was!

Thanks for double checking with Dey for me! They told me to call Allerex as well, who just told me to call Anaphalaxis Canada. I just hate that they make you BUY one when you pay over $110 per epipen and that they give them away for FREE in the States! I asked Shoppers where they got theirs (hint hint give me an extra one if you've got it!) but they didn't even have a number to call and ask about. They figured a rep dropped it off.

Ah well...I tried! Thanks for your advice though!

I meant to add that I'm not offended in the least! I appreciate it!!

I would be happy to mail you a trainer pen, we get one in every two-pack of epis. If interested, my e-mail is in my profile.

Okay. I finally got around to it. I called Allerex at the # I posted in either this thread or the other thread re free Epi-Pen trainers (I think I linked it in this thread anyway).

If you call them, the woman will give you an e-mail address (no, I didn't have a pen beside me to write down the e-mail address [img]http://uumor.pair.com/nutalle2/peanutallergy/rolleyes.gif[/img] ).

They do not have DVD's or videos but when you write your e-mail, you just tell them how many Epi-Pen trainers you would like and give them all of your shipping information.

So, they're still get-able. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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If tears could build a stairway and memories a lane, I would walk up to heaven and bring you back home with me.

Re-raising just to jog my brain for tomorrow. [img]http://uumor.pair.com/nutalle2/peanutallergy/rolleyes.gif[/img]

Besides, I'm upset about this now. [img]http://uumor.pair.com/nutalle2/peanutallergy/wink.gif[/img]

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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If tears could build a stairway and memories a lane, I would walk up to heaven and bring you back home with me.

Did you get the email?? Maybe I didn't sound nice enough on the phone since they told ME that I had to buy mine from Anaphalaxis Canada and wouldn't give me any. More likely I didn't push hard enough -I'm such a mouse! If you get the email can you let me know? Thanks!

We just refilled and got more trainers, so if you want them I will send you some. My e-mail is in my profile.
Wendy

Hi Sally, if you call epi-pen canada the will ship you the epipen trainer free their number is 1(877)374-7361