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**** Dominion/A&P no longer carries Chapmans ice cream

31 replies [Last post]
By erik on Thu, 04-13-06, 02:46

Dominion and A&P are no longer carrying Chapmans ice cream. They have a new supplier for their in-house brands (Stoney Creek Dairy) who will manufacture Master Choice and Equality ice cream. As a result, they will no longer carry Chapmans ice cream.

To complain about this, you can comment at the web site:

[url="http://www.freshobsessed.com/contactUs/index.aspx?param=contactUs"]http://www.freshobsessed.com/contactUs/index.aspx?param=contactUs[/url]

Maybe if we all complain, they will bring back some Chapmans products to A&P and Dominion.

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note: Chapmans products are still available at other grocery stores such as Canada's largest grocery store (Loblaws), etc [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By katiee on Thu, 04-13-06, 13:31

I just sent them my email Eric...I hate when this happens. Same thing happened with Loeb stores and "safe" Dalton's coconut...they quit carrying it. I emailed but never heard back. I hope we have better luck with A&P.

Take care,

Katiee

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By on Thu, 04-13-06, 13:46

erik, wasn't it before that A&P Equality brand ice cream was actually made by Chapman's? So, it won't be anymore (if I'm remembering correctly)?

I'll send an e-mail. That's a large line of products to discontinue I think. [img]http://uumor.pair.com/nutalle2/peanutallergy/frown.gif[/img]

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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"That was Polanski. Nicholson got his nose cut."

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By McKenziesMom on Thu, 04-13-06, 14:11

I just emailed them - frankly 1000 characters wasn't enough to express my feelings! My DD is really upset and I know it's only icecream, but she's suffering from enough teenage "angst" as it is and it's just one more thing she has to deal with.

Fortunately, there is a big Loblaws just down the road from A&P and a Valumart in the town next to us, so we are switching right away. Our local IGA also carries it, but I haven't asked them if they're making any changes.

I think I will contact Chapman's - losing the A & P and Dominion contracts will be a huge financial loss to them I'm sure.

Thanks for posting this Eric, we noticed there was no Chapman's in the store two weeks ago, but didn't think much about it. The second week, I got worried but didn't say anything, because my DD was already upset.

Just last night, she said she prefers icecream to any other dessert I may offer, so hopefully Chapmans will be able to stay in business. Maybe they've had lots of warning.

I'll post what I find out from them.

Linda

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By erik on Thu, 04-13-06, 14:23

Quote:Originally posted by csc:
[b]erik, wasn't it before that A&P Equality brand ice cream was actually made by Chapman's? So, it won't be anymore (if I'm remembering correctly)?[/b]

yes Cindy, I think Chapmans was the supplier of the Equality brand (house brand) but they have switched over to Stoney Creek Dairy now for their house brand ice cream.

Some of the new Equality and Master Choice products made by Stoney Creek do have a "peanut-free" label on them so I am able to eat them. However, they do also have a 'may contain traces of tree nuts' label, so even though they are PA safe they are not TNA safe..

Let's hope that they bring back Chapmans, however, it is possible that one of the conditions of using Stoney Creek to manufacture their house brand products was to get rid of Chapmans.

Looks like I'll be visiting Loblaws, IGA, Sobey's more often in the future!

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By Adam's Mom on Thu, 04-13-06, 14:30

I just found out about this on the w/e. I have always found that No Frills or Price Chopper had a better choice/better pricing of Chapman products. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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By McKenziesMom on Thu, 04-13-06, 14:46

I sent an email to Chapmans to see what kind of impact this will have on them and I also sent an email to Stoney Creek to see if they have a list of products that are or will be peanut/nut free.

IGA also carries Chapmans products.

Happy Note: Monday of this week, my DD's highschool has started to sell Chapman's icecream - super cones, bars, lollies and yogurt pops. AND they don't have any other icecream, freezies or popsicles. They will be selling it until the end of the school year and then again until Thanksgiving.

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By erik on Thu, 04-13-06, 14:46

Quote:Originally posted by McKenziesMom:
[b]I just emailed them - frankly 1000 characters wasn't enough to express my feelings! My DD is really upset and I know it's only icecream, but she's suffering from enough teenage "angst" as it is and it's just one more thing she has to deal with.[/b]

Hi Linda,

I think Chapmans will be fine. It may be a financial hit, but Loblaws, IGA, Sobey's, Valumart, etc carry Chapmans so I think their future is promising and they will be ok. Plus all of us at PA.COM will now go to one of those stores to get ice cream in the future, increasing their sales. So if your daughter is upset, just take her to the Loblaws where she will see tons of Chapmans products to make her smile.

If we all protest and fill in comments at the A&P website, maybe we'll make a difference. I really wish they hadn't discontinued these products at A&P

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By DebO on Thu, 04-13-06, 15:52

Chapman's is still the supplier for Loblaws no-name, so that is still a big contract - plus all the sales under their own name.

I know several sports leagues around here insist on Chapman's to serve to kids after games as well.

take care

deb

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By McKenziesMom on Thu, 04-13-06, 16:38

Thanks Erik. Yes, we've temporarily switched to Valumart(Loblaws)-it's actually a bit closer, just a bit smaller. It's newly renovated, plus my DD liked it because 1/2 the kids that work there go to her highschool.

We used A&P because it's near where my mother lives, so we could kill two birds with one stone and visit her at the same time.

I know Chapman's is still easily available, it's just frustrating. But it will all work out I'm sure! Maybe Stoney-Creek has plans to change their manufacturing process/facility - if Chapmans could do it, I'm sure Stoney-creek could too.

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By McKenziesMom on Thu, 04-13-06, 17:09

Hmm. Just got an email back from Stoney Creek Dairies - very quick, I think. Here's the body of it....

"Thank you for taking the time inquire about Stoney Creek Dairy products. We understand your frustration and are in the process of converting our facility. As of February 1, 2006 Stoney Creek Dairy became "Peanut Free", since we had existing packaging we needed to use this up first before we changed our allergen statement. The safest rule of thumb when regarding our packaging / equality packaging is to check the allergen statements and verify that they state "Peanut Free" that way you can be assured that the product is truly Peanut Free.

With regards to the treenut allergen, we at present do have treenuts in our facility but are currently looking into going treenut free."

This confirms what Erik has indicated, that they are peanut, but not treenut free...hopefully they will "look into it" seriously".

I have to admit, I'm impressed I got a response so quickly!

Linda

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By erik on Thu, 04-13-06, 18:41

Quote:Originally posted by McKenziesMom:
[b]This confirms what Erik has indicated, that they are peanut, but not treenut free...hopefully they will "look into it" seriously".[/b]

That is great news that they converted their facility to peanut free. I think the fact that they were replacing Chapmans encouraged Stoney Creek to go 'peanut-free'. I noticed several Master Choice frozen yogourts with the PEANUT-FREE logo on the packaging (and also a 'may contain tree nuts alert).

I am able to eat these products as I am only PA, not TNA. It is a good first step especially for those of us who are PA, not TNA, and hopefully they will be able to provide some tree-nut free products in the future too.

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By erik on Fri, 04-14-06, 16:07

Remember to go to this link and complain to Dominion/A&P as they have taken away our peanut-free/nut-free ice cream.

If everyone comments, maybe we can make a different:

[url="http://www.freshobsessed.com/contactUs/index.aspx?param=contactUs"]http://www.freshobsessed.com/contactUs/index.aspx?param=contactUs[/url]

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By Eyes on Fri, 04-14-06, 20:30

Idiscovered this at my local Dominion about a week ago. I was so angry that I asked to speak with the Grocery Manager. He told me that he has received many complaints from others. Chapman's products were also Kosher. He gave me the names of the gentlemen at Head Office that are in chargeof purchasing and other such decisions. I have their names and phone numbers in the office. I will post them next week. A personal contact is so much better than an email!

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By erik on Mon, 04-17-06, 12:27

yes, it's frustrating that they no longer carry the Chapmans line

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By momtoadam on Mon, 04-17-06, 20:13

I sent my comments along even though I don't live in Ontario. The response to me was:
"In our Stores in Ontario, the Chapman's Ice Cream line has been discontinued from all of our Stores. We will be introducing our own Master Choice and Equality Ice Cream line that will be peanut free. We are also including Sugar Free as well as Lactose Free. The entire line will be complete and in Stores by May.
We did make the offer for Chapman's to keep some of their product on our shelves, however they made the decision not to continue stocking their product in our Store. "
They say Chapman's had to option to stay!

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By redtruck on Mon, 04-17-06, 22:15

ok, havent read thru the whole thread, but i sent in my complaint to dominion too!

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By Q'sMommy on Mon, 04-17-06, 23:25

I just sent an email to A&P.

Ali

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By Eyes on Tue, 04-18-06, 00:28

I received the same basic reply from the email I sent. I can't believe they are blaming Chapmans for not wanting to supply THEM after Dominion pulled the contract.
Anyways, the people I have contacted at A & P Head office are: Mr. Hans Pauly and Mr. Vince Bertrand. Both can be reached via the main number 416 239 7171. At the prompt, enter the name and it will connect you to the proper extension.

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By on Tue, 04-18-06, 13:48

I've never seen their contract. And, I can imagine reasons Chapman's would choose not to have some of their products in the store.

*******

I just checked stoney creek's web-site. It has not been updated - they still list may contain peanuts - and they were actually making a peanutbutter swirl ice-cream. (yuck)

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By redtruck on Fri, 05-12-06, 00:58

My wife went into Dominion today and saw a Peanut free symbol on the new store brand ice cream...but reading the ingredients it clearly states "May contain traces of tree nuts"

Well that sucks! And they never responded to my email complaint either...

No Dominion for us anymore!

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By on Fri, 05-26-06, 14:27

I also contacted Dominion about the fact that most people with peanut allergies do not eat *may contain nuts* and was given a stock answer about considering changes in the future.

Well, the future is now. [img]http://uumor.pair.com/nutalle2/peanutallergy/wink.gif[/img]

This link is to the second page of a thread on allergicliving. Scroll down to the post by Nicole:
[url="http://www.allergicliving.com/node/929"]http://www.allergicliving.com/node/929]

Quote:By December 2006, we will have a complete line of peanut-free and nut-free ice cream products available.

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By erik on Mon, 05-29-06, 05:23

Since I am not TNA, I do eat the new Dominion peanut-free ice cream (Stoney Creek, Master Choice, Equality). I have bought it a few times.

But it would be better if there was also some tree nut free ice cream available as well for those who are TNA.

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By JenEmm on Mon, 05-29-06, 18:05

I sent the company an e-mail about this, and this was the reply:

Dear Jennifer,

Thank you for your e-mail.

We currently have new peanut-free and sugar-free products available. Stoney Creek Dairy Ltd. is producing peanut-free product under our Equality label. We are changing our Equality packaging so that it is clearly labeled

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By Gilli011 on Fri, 06-16-06, 17:02

Kudos to our local Dominion, they just began stocking Chapman's nut free products. Or pa dds were so excited to have a tonne of new treats t choose from...so was I!
Cheers, Gilli

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By Kathryn on Wed, 06-21-06, 18:38

I called Metro Inc. the owner of Food Basics,Loeb, A&P, the Barn, Dominion etc and complained about their removal of Chapman brand from their stores. I explained that the new peanut free ice cream did not satisfy my need for nut free ice cream. I also complained that they were limiting choice for us as consumers. They do not believe that they should carry brands other than their own! AARGH--I hate monopolies. They did say that by December their new products would be peanut and tree nut free. That is good but a variety of brand choices would be better. Chapman's deserves our loyalty after years of working with us as customers. IMHO

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By on Wed, 06-28-06, 14:25

[url="http://www.stoneycreekdairy.com/allergen.htm"]http://www.stoneycreekdairy.com/allergen.htm[/url]

Quote:As of June 19, 2006 all products produced at Stoney Creek Dairy Ltd. are PEANUT & NUT FREE.

They are going to use up all old packaging, so keep reading the labels.

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By on Fri, 07-21-06, 02:28

Well, I don't know if it's just *my* ValuMart (Loblaw's off-shoot), but we have lost half a case of the "safe" Chapman's ice cream which means quite a reduction in the # of flavours (I'm personally ticked because Swiss Mocha is gone).

I guess I should start at store level first and ask why?

The only flavour the three of us can agree on is butterscotch ripple and it's always been my favourite, but swiss mocha is definitely up there for me and now that I can't buy it, it's really bothering me.

This happened well over a month ago and I've "made do" but I wanted swiss mocha tonight so I'm in a mood.....

I never want to be, um, disrespectful to Jesse, but heaven help me, sometimes I would just love one of those yummy "may contain trace peanut" ice creams that we can't buy anymore (Haagen Daaz strawberry comes to mind). And it's not like I could sneak it in the house and have it go unnoticed. [img]http://uumor.pair.com/nutalle2/peanutallergy/rolleyes.gif[/img]

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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If tears could build a stairway and memories a lane, I would walk up to heaven and bring you back home with me.

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By on Fri, 07-21-06, 12:50

Quote:Originally posted by csc:
[b]I never want to be, um, disrespectful to Jesse, but heaven help me, sometimes I would just love one of those yummy "may contain trace peanut" ice creams that we can't buy anymore
[/b]

I hear ya! I so want a bowl of Maple Walnut. That was always my mom's favourite, and it's one of those foods I always associate with happy childhood memories.

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By on Fri, 07-21-06, 15:19

Anna Marie, Maple Walnut was my Dad's favourite ice cream and for me, it's the same thing - associated with really really good childhood memories. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

(I was just recently telling the kids how my Dad and I would fight over the licorice jelly beans, gum drops, ju jubes, whatever [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] - not fight fight).

Doesn't Chapman's have a maple flavoured ice cream because I do seem to remember something like that touching my tongue fairly recently (not this year). See, if they do (which I'm fairly sure they do), that's one of the flavours that I have lost in this 1/2 a case gone thing. We've just got the basic flavours really or ones that I consider blecky. I don't know if the same holds true for Sobey's or not, but the thing is, ValuMart is the grocery store that I can walk to and buy ice cream and get it home before it melts.

I just remember pre-PA, when wanting to be really decadent (oh, this would also be pre-lactose intolerance on my part), I would sit there and scarf down the container of strawberry Haagen Daaz. I really just can't do that to Jess - I do feel it's - still can't think of a better word than disrespectful, even though I recognize that a lot of other PA parents are able to eat "may contains" etc., it probably has a LOT to do with that stupid Tim Horton's strawberry tart I had two years ago. [img]http://uumor.pair.com/nutalle2/peanutallergy/eek.gif[/img]

But yes, very fond memories evoked when I think of maple walnut. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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If tears could build a stairway and memories a lane, I would walk up to heaven and bring you back home with me.

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By on Wed, 08-09-06, 22:38

Last week, I went to Sobey's and noticed the same thing - reduction of space for the "safe" Chapman's.

In my local grocery store (ValuMart), I spoke with the second store employee to-day about it. He said that it's because Chapman's is re-labeling and that as soon as the new boxes come in, all of the flavours should be in and we'll get the full case back.

We'll see. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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If tears could build a stairway and memories a lane, I would walk up to heaven and bring you back home with me.

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By jillian_g on Mon, 07-25-11, 15:08

I heard this from the news. I think the new management is just okay. They carry the brand very well.

big rabbit hutches

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