I have read about numerous situations were people have called companies to get product information, and the companies have not provided the quality of information that we require.
Recently I had difficulty with Butterball. I wanted to know the the base for their "modified food starch" in their turkey breast. They read me a canned statement about food starch, but they did not share what it as made from. They gave me another number to call to get that. I tried that number many times, and it was always busy. I even tried calling someone in marketing at Butterball.
Finally I called the head office (not my local store) of the store where I purchased the product. I asked to speak to the food buyer for Butterball. I explained to this person that I had purchased an item from one of their stores, and that I was having trouble getting some ingredient info. I also told him that my son had severe food allergies, and that this information was vital to me.
I happen to know that this food chain buys a lot of Butterball products, and that they are VERY conscious about product safety. He called Butterball, got the information, and called me back. Unfortunately, sometimes a big customer can get more info than someone like us...sad but true. However, we should use this to our advantage in getting better labelling. If you don't like the way a company deals with you, call the HEAD OFFICE of the store where you purchased that product. If nothing else, it will get our message out to more people.
Great strategy. I will use it. Thanks for sharing.