We just had an annoying experience with Alaska flying from Oakland to Seattle. We called a week in advance and requested a peanut free flight as we have done many times in the past. We were told that Alaska now provides a peanut free buffer zone, so we asked for the buffer zone. The service rep said to remind the people at the check in counter. We reminded the man at the counter when we checked in. He said, it was already flagged and anyway, "we don't serve peanuts." Oh, good we said. But nevertheless, I reminded the gate agent as well when we went to request preboarding. Well, she said, there would be an announcement asking people not to consume peanuts in our row, and the row in front and behind us. She wrote down which rows were affected on a clipboard and circled it. She said she would give the info to the flight attendants. We thanked her. So far so good, right?
Then we reach cruising altitude. Time for snacks. The flight attendants announce that they will be serving peanuts. There is no announcement about the buffer zone. We were not offered peanuts, but the people sitting in front of us were given, and proceeded to eat, EXTRA PEANUTS!
Fortunately, my daughter had no reaction, she sneezed a little when the people in front of us opened their packets, but I have no proof it was from the peanuts.
I guess I should have talked to the flight attendants personally when we boarded...
Cathy
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Mom to 6 yr old PA/TNA daughter and 2 1/2 yr old son who is allergic to eggs.
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[url="http//allergy.hyperboards.com"]http//allergy.hyperboards.com[/url]
OMG!!!
I am sorry I do not have a lot of experience with airlines but hopefully someone here will point you in the right direction to file a complaint! They told you they were not serving peanuts on that flight, at least you would have been able to make the decision whether or not to board that flight if you knew! They put your child in a dangerous sitiuation that you had NO WAY OUT OF!!!! I hope you persue this further and thank god your daughter is all right!!
Best of luck to you!!
Lori