air travel with peanut allergy

When I did my part and called to complain, they told me it was SWA fault -- they'd just merged. USAIR was great for our trip to FL. Or, I should say -- mixed bag -- not one set policy. 3 out of 4 flights they made announcements. The Flight Attendant saw three kids eating peanits 2 rows ahead of us and he told them to put them away. The service rep I talked to was very sorry about the new change in peanut policy. Call Southwest and tell them.

Quote:Originally posted by hopechapel:
[b]When I did my part and called to complain, they told me it was SWA fault -- they'd just merged. USAIR was great for our trip to FL. Or, I should say -- mixed bag -- not one set policy. 3 out of 4 flights they made announcements. The Flight Attendant saw three kids eating peanits 2 rows ahead of us and he told them to put them away. The service rep I talked to was very sorry about the new change in peanut policy. Call Southwest and tell them. [/b]

I just wanted to correct you b/c you have incorrect information --- the merger was with US Air and America West --- the merged airline is called US Airways

Adrienne

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30-year old survivor of severe peanut/tree nut allergy

I personally do not like the responses I have gotten from USAir in the past. On their website it states they cannot guarantee safety from food allergies as they cannot ask passengers to NOT bring food on the plane. One e-mail I received a while back states they would make an announcement asking passengers "to refrain from eating nut products..." (wish I saved the e-mail) Too wishy washy for me. We will be flying Jet Blue, although it is not convenient and we will have to fly from an airport further from our home.

Back in January, my mom flew from Tampa connected in Philly, then on to Stewart/Newburgh. On the first flight, to her surprise, they served bags of nuts!!

Unrelated to the PA issue, on her flight up, as well as her flight home, they lost her luggage. Her luggage was delivered to my home after 36 hours. USAir cannot handle when a connecting flight is delayed out of Philly. Both times her connecting flight was delayed. When she had to file her second complaint at the Tampa airport (after her return flight) as she was waiting in line with atleast 30 other passengers, a man in line behind her said, "I'm sure glad that I packed enough in my carry-on to get by with. I rarely check my bags when flying USAir!" Apparently, his luggage was lost many times before with USAir. My mom asked the airline rep. at the service counter why this would happen twice, losing her luggage. They explained that the USAir hub is in Philly, and so overwhelmed. A majority of their lost luggage claims originate from flights out of Philly. Sorry to get off topic, but this is still fresh in my memory!

Update on USAIR. I just got off the phone with one of the Secretaries to the CEO of USAIR in Phoenix Arizona. Her name is Barbara and she also has PA. She called us after we sent a letter to the CEO of USAIR. Barb stated that they have received numerous calls and they are concerned about the PA issues. She was very courteous and stated that USAIR is looking hard at this issue and they expect a decision by the end of June of this year. I also asked her if I could release her name and phone number if folks had questions of USAIR. She gave me permission to use her name and phone number. I did not catch her last name. You may ask for Barb at the USAIR Executive office in Phoenix, Arizona. 877-369-6512. We do need to flood her with calls. She seems to be on our side but more phones calls are needed.
Leo